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Featured Success Story

Jeff Cann

SR. DIRECTOR OF CLIENT EXPERIENCE

Learn from our customer, Sysomos, about how they built an effective Customer Success function with Totango that reduced their churn by 25% in just one year.

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We asked our customers about Totango
They were happy to let us know

It’s always a great day when we hear how customers are using Totango. Take a look at how others are using Totango to nurture, protect, and retain their customers.

Ryan Engley

Using insights from Totango, Unbounce is able to identify opportunities to improve customer experience with their product

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Luke Diaz

Optimizely uses Totango to look at health across their entire customer base so they can take action to improve experience and reduce churn.

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Katie Gaston

Central Desktop leverages real time data from Totango to understand customer risk and create the right action plan to address any concerns.

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Dave Webb

Totango helps Zendesk create better customer engagement so they can move them from basic users to evangelists.

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Brian Norusis

e-Builder uses Totango to create a effective health score that can be leveraged by the entire company to better engage with customers.

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Jon Broady

thismoment is able to evaluate customer product usage with Totango so they can understand where their customers are in their journey.

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Ben Hadden

Shotgun Software uses Totango get visibility into their customers as opposed to relying on only support tickets.

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Stephanie Schatz

Totango helps Xamarin proactively reach out to customers with the right context so they don’t have to rely on time based check ins.

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“With its intuitive platform and responsive service, Totango makes it easy for our Client Success Managers to segment, track, and improve client engagement. We're fanatics about a great customer experience, and Totango has delivered that great experience for us.”

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From our blog...

Your 90 day plan as a new VP of Customer Success

Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?

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