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Featured Success Story

Jeff Cann

SR. DIRECTOR OF CLIENT EXPERIENCE

Learn from our customer, Sysomos, about how they built an effective Customer Success function with Totango that reduced their churn by 25% in just one year.

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We asked our customers about Totango
They were happy to let us know

It’s always a great day when we hear how customers are using Totango. Take a look at how others are using Totango to nurture, protect, and retain their customers.

Ernie Fontes

Innography uses analytics in Totango to truly understand how their customers use their product and to decrease the time it takes to onboard.

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Leyla Seka

As SVP and GM, Leyla Seka discusses the power of a customer community and how a tool like Totango helps community engagement.

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Jeremy King

As CFO, Jeremy King uses Totango to calculate long-term financials, trigger customer email alerts, and prepare for renewal meetings.

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Kristen Hayer

As VP of Customer Success, Kristen Hayer fights churn using Totango by creating a churn-risk score with app usage data.

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Tom Blossom

As Dir. of Support, Tom Blossom explains how Totango highlights product feature adoption and areas for product improvement.

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Meg Murphy

As CMO, Meg Murphy shares how Totango helps deliver high quality client success experiences to create the best marketing asset.

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Stephanie Schatz

Totango helps Xamarin proactively reach out to customers with the right context so they don’t have to rely on time based check ins.

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Luke Diaz

Optimizely uses Totango to look at health across their entire customer base so they can take action to improve experience and reduce churn.

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Katie Gaston

Central Desktop leverages real time data from Totango to understand customer risk and create the right action plan to address any concerns.

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“With its intuitive platform and responsive service, Totango makes it easy for our Client Success Managers to segment, track, and improve client engagement. We're fanatics about a great customer experience, and Totango has delivered that great experience for us.”

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From our blog...

Your 90 day plan as a new VP of Customer Success

Congratulations! You’ve just been appointed as a new VP of Customer Success. Now what?

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