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The 7 Deadly Sins of Customer Success

Learn how to avoid The 7 Deadly Sins of Customer Success, including:

  • Detailed explanations of each of the 7 Deadly Sins and how they might be negatively impacting your team
  • Strategies and best practices you can leverage to elevate your team
  • How Catalyst can support your journey towards customer-led growth

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Download the 7 Deadly Sins

G2 Rating

How we stack up in the G2 comparison

Time to Go Live

Totango + Catalyst

3 Months

Gainsight

5 Months

Ease of Admin

Totango + Catalyst

Gainsight

Ease of Setup

Totango + Catalyst

Gainsight

Ease of Use

Totango + Catalyst

Gainsight

Customer Segments

Totango + Catalyst

Gainsight

Customer-led growth starts with software that shapes to your business needs

Built to scale with you as your business grows

Totango scales to support large global companies and fast-growing businesses with enterprise-grade security, governance, and permissions.

Quickly achieve value through best practice programs with one click

At the core of our platform are SuccessBLOCs, prebuilt customer success program templates with industry best practices.

Easy to use across the enterprise, efficient to maintain

Intuitive design and user-friendly interface, plus no professional services or heavy IT involvement is required to start.

Totango Customer Data Platform

What’s a Rich Text element?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Button Text

What’s a Rich Text element?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Button Text
Totango Customer Data Platform
Totango Customer Data Platform

What’s a Rich Text element?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Button Text

What we're known for.

Protecting revenue by guiding customers toward positive business outcomes is the most sustainable path to growth. Totango + Catalyst has earned over 120 G2 badges and industry recognition for our product and thought leadership.

Most Loved: TrustRadius
Fastest Implementation: G2
Top Rated: TrustRadius
Forrester Wave: Strong Performer 2023
Leader Spring 2024: G2
Best Feature Set: TrustRadius
Momentum Leader: G2

We teamed up to
“build a customer success powerhouse”.

Trusted by the world’s fastest-growing businesses and software giants

Don’t take our word for it, we’ve partnered with our customers to deliver incredible customer experiences and drive results!

63%

Faster Time to Market

50%

New Product Adoption

67%

Decrease in Onboarding Time

+20%

YoY Retention

96%

CSAT for Onboarding

+116%

NPS rating

Integrate with all the tools you already use

Seamlessly connect all sources of customer data to uncover a 360-degree, multidimensional view of your customers.

Enterprise-grade privacy and security your IT team will love

Rest assured that your customer data is safe and secure in Totango while you get to work to reduce customer churn and increase net revenue retention

SOC-2 certified

GDPR compliant

SCIM & SSO supported

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Trusted by the world’s fastest-growing businesses and well-established software giants

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Award-winning enterprise customer success leader

Highest ratings on G2 and TrustRadius