Hear from our customers how Totango is accelerating customer success results for leading enterprises.
Totango's Dynamic Assignment, a game-changing innovation that enables organizations to tap into a fluid group of specialists throughout the enterprise to match their expertise with the specific needs of customers, replacing the dedicated delivery model many enterprises currently utilize.
When Monster doubled down on its small business segment at the beginning of 2018, it tapped Totango to help reduce customer churn and identify upsell and cross-sell opportunity. With just one full year under their belt using Totango they have increased their small business segments retention rate 11 points YoY. Doing so helped Monster hold onto over $1.5 M in customer revenue and greatly improved sales rep productivity.
Following a period of rapid growth through acquisitions, managed services provider Data Intensity found it increasingly difficult to make sense of their customer data. Managing their growing customer base effectively due to a fragmented and outdated system was challenging until Totango came along.
SAP completed the largest Customer Success implementation worldwide with Totango in under 6 months.
Read how Workfront ditched spreadsheets and boosted Customer Success management with Totango.
Totango helps NTT optimize conflicting business tools and processes to scale the company efficiently.
Listen to how Monster utilizes Totango's powerful segmentation engine to understand customer health, performance, and usage in order to make real time actionable decisions
Data Intensity uses Totango to drive visibility and consistent behavior – not just collecting and organizing data but acting on data to drive retention
Totango exceeds Bentley Systems expectations by providing a platform that unifies data together and a support team to simplify processes and deliver better outcomes.
Seth Freedman describes how, as a new employee of Data Intensity, he was able to leverage Totango to understand his portfolio of customers "in minutes" and drive impact on NPS scores and reduce churn.