Stop treating customers the same 👉 Join our fireside chat on value-first growth with Totango & Appcues
With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
This guide breaks down the three skills that separate order takers from growth drivers. No fluff. No vague advice. Just three essential skills designed to level up post-Sales teams in modern Customer Success.
In this fireside chat, Totango CEO Keith Frankel and Appcues CEO Ryan Barry will dig into what’s really breaking customer journeys... and why value, not lifecycle stages, should drive the experience.
Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.
