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With Totango, Waystar managed client success by prioritizing risk in a growing business, successfully reducing churn by 20%.
A blueprint for transforming the entire business around measurable customer outcomes — aligning every team, system, and decision to deliver Value that earns growth.
Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.
