Guy Nirpaz

Growing The Customer Success Category: Totango’s $100M Funding

10 leadership ideas to implement this week for your business (Video)

Committing to our customers’ success in these challenging times

Totango Launches Customer Advisory Board to Drive Industry-Wide Innovation for Customer Success

A New Partnership with Oracle: Enabling Enterprises to Compete and Win in Today’s Customer Centered Economy

Announcing The New 2019 Customer Success Summit Conference

Measuring Product Usage And Adoption for SaaS and Cloud - The Complete 2019 Guide

What is customer health score?

Customer Health Score takes multiple dimensions of customer data measures and consolidates them into a single representation of green, yellow or red. It is a consolidation all the information the company has about the customer, from all probes, people and systems, past and current.

True Customer Obsession - I agree with Jeff Bezos

2012 Year of Freemium Business Model in B2C and B2B

3 Recommendations for Sales Compensation for SaaS

Best of 2011: Top Videos and Blogs on Customer Engagement

When Not to Waste Your Time on a SaaS Sales Prospect

Tools to Manage a Successful SaaS Business

Guest blog: A KPI Dashboard for early stage SaaS startups

Totango advances to next round in CRMIdol!

4 Benefits of Keeping Your Customer Engaged

Top 10 Tweets from the Forrester Customer Experience Forum

4 Things You Must Know About Customer Experience Management

Suffering from siloed customer data? Time to get that business in order!

What's New with Totango?

Chief Customer Officers Boost Customer Engagement

The Power of Measuring Customer Engagement

Introducing the Totango iOS API

What is the Connection between Lifecycle Marketing and Automated Nurturing?

Five Tips to Customer Love

How Zendesk and CloudBees Increase their User Engagement

Totango Featured in WSJ ...

Customer Success How To: Learning from Customers Who Churn

How Engagement Score is Calculated

Learn about user engagement from one million businesses

How Dropbox Increases Their Customer Engagement Rate

The App Stores Effect on Customer Engagement

3 Essential Tips for Sales in a SaaS Model

Beyond Social Business – A Definition of Customer Engagement

Best of 2011: SaaS Sales Models Tips

3 Steps to Measuring User Engagement with your Web Application

Best of 2011: SaaS Best Practices and Customer Analytics

Customer Success as a Main Metric

On User Retention as a Service

Understand Customer Behavior in Your Trial Period

10 Tips for B2B Sales in the Subscription Economy

Freemium Sales Models for B2B and SaaS

Customer Engagement for a SaaS Land & Expand Strategy

What is the Best Sales Model for You?

Top-of-Funnel Strategy

Do you Distinguish Your Sales to Hunters and Farmers?

Tip on How to Reduce Churn (Even in Low-Touch Models)

Evolving from Document System to Engagement System

Converting from Visitors to Signups and from Freemium to Paid in a Fun Way

Top 5 Trends in Sales 2.0

Genuine Customer Engagement

3 Outright Strategies to Improve SaaS Customer Success

6 Tips for Cloud Sales using Channels

How NOT to Sell in SaaS and Increase Paid Conversions

Trial Conversion is Top Priority in SaaS

Using Customer Analytics to Increase Revenues of SaaS Business

Joel York: Why to Measure Customer Engagement in SaaS?

3 Ways to calculate SaaS Churn (and churn cohorts)

The SaaS Executive Dashboard

Treat Customers Based on Their Values

Customer Engagement is Key for SaaS

Customer Lifetime Value and Customer Experience

Top 3 Metrics to Measure Customer Engagement

Free Trial Average Conversion Rate and Other Metrics

Measuring User Engagement in Web Applications

4 Tips to Increase B2B SaaS Sales

Making the Most of Your Metrics - Part 2

SaaS Best Practices: Measuring Trial Conversion Rates - Part 1

Building Enterprise Software Products That Don't Suck

SaaS on the House. A Dialog About Value.