Kristin Lisson is the Director of Customer Education and Community at Totango, a customer growth platform that helps businesses protect and grow revenue from their customer base. With over 15 years of experience helping SaaS companies scale programs that turn messaging into understanding.
Equipped with a technical writing background and a master’s in educational technology, she designs engaging, action-oriented learning experiences that deliver outcomes. Kristin’s leadership has shaped global enablement programs across onboarding, in-app guidance, and peer communities, always aligning formal training with just-in-time support.
She’s passionate about turning every customer touch point into a growth opportunity. Recently, her focus is on harnessing the force of community to accelerate customer success at scale. Kristin believes leading with clarity and connection is the fastest route to customer-led growth.
LinkedIn
