What this approach is doing, is ultimately forcing businesses to become more customer-centric, and to organize around their customers and their success.
Align your company around your customers
MEET
Make customer success everyone's business
Totango E2C Enterprise to Customer
The growth strategy to align your company around your customers
Join Data-Driven Companies that Run on Totango
The hub for Customer Success teams to connect the dots of all customer data, actively monitor for meaningful customer health changes, and drive proactive engagement.
The conversational interface that organizes the company around the customer by enabling company-wide safe access to customer data, participation, and meaningful impacts.
Zoe is the conversational interface that gives access to all dimensions of customer data. The entire company is responsible for customer success, not just the Customer Success team. Zoe is the only solution that enables an open approach so the entire company can participate in customer success.
1 OF 3
Access
Customer data is democratized, available to anyone when they need it
AVERY
hey @zoe, show me info on enterprise inc
ZOE
no problem, @avery
AVERY
thanks @zoe. what can we do to make sure they renew?
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Participation
Company organically swarms around the customer
ZOE
let me check with the experts
Marketing Manager
EMMA
Product Manager
ALEX
Alex and Emma have joined the chat
ALEX
i can handle their feature request
EMMA
i can invite their CCO to an executive dinner next month
AVERY
thanks team!
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Impact
The entire company makes an impact on the customer experience
ALEX
their feature request was just released
EMMA
CCO has RSVP'd to dinner, with emojis
AVERY
renewal is signed! this impact step was for sure a success
ZOE
nice work everyone!
You don’t need perfect data to get started with Totango's customer success software. Our Dynamic No-Schema Active Customer Index is the only data technology that can connect multidimensional customer data streams, at any stage of readiness, in real-time to provide high-definition customer context.
Financial
Product Usage
Customer Feedback
Support Tickets
Users
Touch Points
SHAI RAYBAK
VP CUSTOMER SUCCESS
BRIAN MERRIT
VP OF CUSTOMER SUCCESS
NATE RICHARDSON
BUSINESS OPERATIONS DIRECTOR AND ANALYTICS MANAGER
