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Join Data-Driven Companies that Run on Totango

Customer Success Solutions

Proactively impact customer success with Totango's suite of innovative products.

Customer Success Center

The hub for Customer Success teams to connect the dots of all customer data, actively monitor for meaningful customer health changes, and drive proactive engagement.

Zoe

The conversational interface that organizes the company around the customer by enabling company-wide safe access to customer data, participation, and meaningful impacts.

What if everyone could participate in customer success?

Zoe is the conversational interface that gives access to all dimensions of customer data. The entire company is responsible for customer success, not just the Customer Success team. Zoe is the the only solution that enables an open approach so the entire company can participate in customer success.

1 OF 3

Access

Customer data is democratized, available to anyone when they need it

AVERY

hey @zoe, show me info on enterprise inc

ZOE

no problem, @avery

AVERY

thanks @zoe. what can we do to make sure they renew?

2 OF 3

Participation

Company organically swarms around the customer

ZOE

let me check with the experts

Marketing Manager

EMMA

Product Manager

ALEX

Alex and Emma have joined the chat

ALEX

i can handle their feature request

EMMA

i can invite their CCO to an executive dinner next month

AVERY

thanks team!

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Impact

The entire company makes an impact on the customer experience

ALEX

their feature request was just released

EMMA

CCO has RSVP'd to dinner, with emojis

AVERY

renewal is signed! this impact step was for sure a success

ZOE

nice work everyone!

ZOE is available anywhere


Totango Solutions Run on DNA-CX™

You don’t need perfect data to get started with Totango. Our Dynamic No-Schema Active Customer Index is the only data technology that can connect multidimensional customer data streams, at any stage of readiness, in real-time to provide high-definition customer context.

Financial

Product Usage

Customer Feedback

Support Tickets

Users

Touch Points


Totango DNA-CX™ can easily connect all sources of data via our Integration Hub™

What Our Customers Are Saying

With Zoe, employees from all departments can make better decisions to impact our customers quickly and positively.

SHAI RAYBAK

VP CUSTOMER SUCCESS

Without Totango, we wouldn't be able to scale our programs and deliver value to thousand of customers.

BRIAN MERRIT

VP OF CUSTOMER SUCCESS

I recommend Totango for people who are heavy users of Salesforce for two primary reasons: flexibility and simplicity.

NATE RICHARDSON

BUSINESS OPERATIONS DIRECTOR AND ANALYTICS MANAGER

Align your organization around the customer