What this approach is doing, is ultimately forcing businesses to become more customer-centric, and to organize around their customers and their success.
Industry-Leading Enterprises Confidently Run on Totango
Your Customer Success initiatives will be the catalyst to drive revenue growth. Focus on engaging at every stage of the customer journey - onboarding, adoption, and renewal - and achieve your growth targets, accurately forecast renewals, and deepen your customer loyalty.
Whether you manage a small number of high value accounts or thousands of small accounts, Totango solutions enable you to leverage any and all customer data to gain actionable insights and deliver business results with speed and confidence.
Leveraging thousands of customer implementations, Totango guides you through the process and makes you successful in weeks, not months - no consultants required.
Reduce Churn
Increase Upsells
Accurately Forecast
Maximize Adoption Rates
Improve Retention
Track Real-Time Health
Spark provides the fastest path to proven results by offering units of value – or SuccessBLOCs – which can be combined in any order to meet your business objectives. Each SuccessBLOC includes a set of best practices, key metrics, and communication templates to enable you to execute quickly and effectively.
Segment Data
View KPIs
Access Resources
Outcome-Specific SuccessPlays
Framework to Engage with Customers
You can use BLOCs right out-of-the-box or customize them to fit your business needs. Quickly get up and running without needing an army of consultants to gain immediate insight and results. SuccessBLOCs are an effective tool to provide the right level of engagement at each stage of the journey.
Implementing an enterprise-level customer success program can be daunting. With Totango, you can deliver results with speed and confidence.
You don’t need perfect data to get started with Totango's customer success software. Our Dynamic No-Schema Active Customer Index is the only data technology that can connect multidimensional customer data streams, at any stage of readiness, in real-time to provide high-definition customer context.
Financial
Product Usage
Customer Feedback
Support Tickets
Users
Touch Points
SHAI RAYBAK
VP CUSTOMER SUCCESS
BRIAN MERRIT
VP OF CUSTOMER SUCCESS
NATE RICHARDSON
BUSINESS OPERATIONS DIRECTOR AND ANALYTICS MANAGER
