Align your company around your customers
Make customer success everyone's business
Join Data-Driven Companies that Run on Totango
Customer Success Solutions
Proactively impact customer success with Totango's suite of innovative products.
Customer Success Center
The hub for Customer Success teams to connect the dots of all customer data, actively monitor for meaningful customer health changes, and drive proactive engagement.
The conversational interface that organizes the company around the customer by enabling company-wide safe access to customer data, volunteer participation, and meaningful impacts.
What if everyone could participate in customer success?
Zoe is the conversational interface that gives access to all dimensions of customer data. The entire company is responsible for customer success, not just the Customer Success team. Zoe is the the only solution that enables an open approach so the entire company can participate in customer success.
1 OF 3
Customer data is democratized, available to anyone when they need it
hey @zoe, show me info on enterprise inc
no problem, @avery
thanks @zoe. what can we do to make sure they renew?
2 OF 3
Company organically swarms around the customer
let me check with the experts
Alex and Emma have joined the chat
i can handle their feature request
i can invite their CCO to an executive dinner next month
3 OF 3
The entire company makes an impact on the customer experience
their feature request was just released
CCO has RSVP'd to dinner, with emojis
renewal is signed! this impact step was for sure a success
nice work everyone!