Welcome to Composable Customer Success

Drive predictable scale-up growth that’s simple to start and quick to see outcomes with industry-leading customer success software.

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Convert Freemium

Increase activation, conversion, and retention of your freemium customers.

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Manage Onboarding

Delight customers from Day 1 with a smooth, efficient onboarding experience.

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Detect Risk

Get instant visibility into customer signals and critical events to help you reduce churn.

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Drive Adoption

Personalize the product adoption experience to ensure use and unlock additional value.

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Automate Renewal

Automate your renewal process to increase customer retention and growth.

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Maximize Expansion

Easily identify customer expansion opportunities and efficiently manage the upsell process.

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Start right away with any customer journey

Mix and match pre-built CS programs to create modern distinctive experiences and outcomes from Day 1.

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Design and run, all in one

Eliminate rework and workflow gaps. Design, build, run, and measure your entire customer journey lifecycle in one place.

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Automate and activate with ease

Build task automations and email campaigns with drag & drop cards, then push play. Embrace predictable scale-up growth automatically.

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Monitor real-time performance to reach goals faster

Get a holistic view with customizable dashboards and drill down into deep-dive insights. Measure results, then act confidently and swiftly to tune and scale your most effective workflows.

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Receive guided input to take action

Get notified of key actions your team can proactively take to maximize outcomes and mitigate risk.

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Integrate with all the tools you already use

Securely connect all your customer data for a single, unified view of your customer. Simple to administer and maintain.

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Optimize ongoing value with an innovative, trusted partner

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Our logo retention improved 8% YoY and I really believe it's because of the work that we did with Totango.

Dione Hedgpeth

Chief Customer Officer

From Day 1, I always looked at Totango as an innovative platform.

Carlos Quezada

Head of Customer Success

Totango means greater client satisfaction, as well as team member satisfaction.

Madhavi Bezwada

VP, Client Success

Deliver outstanding outcomes with powerful capabilities

Realize customer outcomes from Day 1

No need to start from scratch with pre-built best practice templates for any journey or initiative. Select one, many, or customize your own to deliver powerful experiences from first contact to expansion and advocacy.

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Streamline decisions and drive action

Unite teams with a shared visual workspace for managing your entire customer journey lifecycle. Design, build, run, and measure all of your customer programs in one place.

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Most advanced customer health indicator

Get a multidimensional view that provides real-time access to any dimension correlated to the customer health score. Instantly pinpoint accounts in poor health and target the root cause to drive immediate action and get them back on track.

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Take control of your customer data

Don’t wait on gatekeepers to get data for you. Unlock the power and flexibility of data in your hands. Quickly analyze by groups of users or accounts, then act on insights.

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