Change Management and Stakeholder Engagement Positioning

Are there complexities in your Customer Success services and are looking for a way to unify and simplify your process? SAP faced similar challenges and turned to Totango to achieve their goals. With a new centralized process, SAP was able to turn the data into a more usable form and to simplify communication with their users and other stakeholders. 

This webinar will go over: 

  • SAP’s  Timeline of implementing Totango  
  • Successes that SAP saw  
  • Key Takeaways from SAP’s experience

Even when facing complex business, Totango is able to transform your Customer Success platform to an accessible and actionable form.


Video Transcript

Read the transcript

SPEAKER(S)
Shelby Czarnota
SAP
Kerri Brown
SAP
EVENT
Customer Success Summit 2019 - Team Edition NYC
TOPIC
Improving Company Synergy with Totango
“We’ve hammered home how complex our business is and how we’ve been on a journey to align our processes and methodology, and that culminated in the launch of the Totango platform.”
Annika Thakrar
Business Solutions Team, SAP