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Webinar
November 14, 2024
In his first appearance as the Totango + Catalyst’s new Chief Product Officer, Keith Frankel will discuss with co-CEO, Alistair Rennie, the future of AI in customer success and how it’s technological capabilities will help leading businesses to more precisely predict churn, identify expansion opportunities and accelerate customers to their most desired outcomes.
Zendesk is a customer support platform that helps companies manage communication between customers on any channel. Whether your customers want to connect via phone, chat, email, social media, or any other medium, Zendesk brings all of your customer interactions into one, easy-to-use platform, making it simple for you to track all of your support requests, answer questions quickly, and monitor customer service agent’s effectiveness.
Take your customer support and health management to the next level with Totango’s Zendesk Integration. It connects the data from both systems to provide richer customer context for Customer Success Managers (CSMs) working in Totango. With this integration, your customer success teams are able to see a full 360-degree view of all customer data, including any indicators that the customer’s health may be at risk. Armed with this information, your CSMs are able to proactively help customers resolve problems as well as course-correct any issues to bring them back onto the right path.
Bring Intercom conversations into a data table within Totango's account profiles.
Automatically connect key customer data from service requests, customer satisfaction ratings, customer health data, and customer success in real-time.
Use API to integrate Totango and ServiceNow
Generate customer success insights off your support data