Build customer loyalty
Understand and act cross-functionally on customer feedback to build and nurture deep, lasting connections.
Understand and act cross-functionally on customer feedback to build and nurture deep, lasting connections.
Totango provides unlimited scalability and unmatched time to value to help cross-functional enterprise businesses create a 360° view of customer health and improve data visibility across the organization.
Use email campaigns, in-app experiences, surveys, and customer communities to gather feedback. Segment users based on feedback responses with impactful follow ups.
Layer in the invaluable point of view from your customer success managers. Use CSM sentiment as a component of health scoring to ensure everyday interactions are building loyalty.
Identify and nurture loyal customers that not only help retain business, but also turn them into advocates to serve as references for new opportunities.
We are working toward making Totango our single source of truth for customer-related data and revenue. We are tracking client retention, improving contact and interaction with our clients, and accessing more powerful reporting including NPS. We have a place to go to actually view success and measure it too.
Bex Howell
Trust Oak
SuccessBLOCs are pre-built customer success program templates, embedded with industry best practices so you can get started quickly, and improve the churn and retention metrics that matter.
Collect customer feedback in various ways to understand and influence customer satisfaction
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Track Net Promoter Score and manage campaigns and workflows associated with them
Invite your customers to join your reference program, engaging them with opportunities to share their voice.
Learn how Totango can help you achieve your customer success goals.
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