Proactively prevent customer churn
Keep your book of business healthy by efficiently detecting risk and enabling your team to proactively address it.
Keep your book of business healthy by efficiently detecting risk and enabling your team to proactively address it.
Totango provides unlimited scalability and unmatched time to value to help cross-functional enterprise teams achieve critical business outcomes at each stage of the customer journey.
Prevent churn before it happens by leveraging a data-driven early-warning system that automatically alerts you to customers who may be at risk due to issues like low product adoption, poor financial standing, and leadership changes.
Provide regular reports to share the status of customer risks across the entire organization to focus your team on important renewal-focused initiatives, like achieving a target retention rate and renewing customers on time.
Use customer data to identify and prioritize escalations to better manage your customer portfolio and ensure you are taking a proactive approach to assessing and responding to customers issues.
Totango helps us improve our revenue renewal rate, churn, and adoption by quickly identifying inactivity, feature usage, and connection issues.
Jeanne D.
Global Customer Success Marketing Manager, Schneider Electric
SuccessBLOCs are pre-built customer success program templates, embedded with industry best practices so you can get started quickly, and improve the churn and retention metrics that matter.
Understand and improve the health of your customers with multidimensional health.
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Get instant visibility into customer signals and critical events to help you reduce churn.
Learn how Totango can help you achieve your customer success goals.
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