Digital Customer journeys have become an essential component of every customer engagement strategy. Hear Jamie Bertasi - Totango, Taylor Cunninghman - Trustpilot, and Karla Russell - Monster, as they share case studies on what it takes to implement a digital customer journey that unlocks precision engagements and scalable growth.
Dive into best practices and concrete examples of how to orchestrate cohesive, personal, and relevant experiences at scale, with a proven digital-first operating model for Customer Success that drives onboarding, adoption, renewal, and growth.