Our customer ROI speaks for itself

+75%

WAU/MAU
Increase in Totango CS Platform adoption in less than 1 year after integration
Learn More »

>90%

NET ARR
MOM for all customer segments (High, Medium and Digital Touch)
Learn More »

13%

Reduction in customer retention costs
Learn More »

Our customer ROI speaks for itself

+75%

WAU/MAU
Learn More »

>90%

MOM for all customer segments (High, Medium and Digital Touch)
Learn More »

13%

Reduction in customer retention costs
Learn More »

Deliver the outcomes your customers expect

Totango

Gainsight

Get results fast.

Map, build, and run your customer journey from day one, not weeks.

Totango

Gainsight

Grow without limits.

Modular, flexible, agile. Get started with one journey and easily scale.

Totango

Gainsight

Scale on your own time.

Self configurability; Why wait around for “fractional” solutions consultants?

Totango

Gainsight

Reduce complexity. Increase adoption.

Easy to navigate with common sense workflows. No “software bloat”.

Totango

Gainsight

Transparent. No surprise service fees

Get all the CS essentials you need out-of-the-box.

Totango

Gainsight

Focus on what matters - your customers

Totango

ChurnZero

Grow as you grow - without limits.

Get started with one journey and scale as you need to to keep up with demand.

Totango

Gainsight

2-stars

Increase CSM productivity and adoption.

Easy to use visual UI. No clunky navigation.

Totango

Gainsight

1:1 and 1:many engagement.

One platform to easily orchestrate both personal and digital communications as you scale.

Totango

Gainsight

2-stars

Right data. Right time.

Save time, decrease resources with more ways to easily connect your data.

Totango

Gainsight

See results quickly.

Start immediately for free. Take advantage of our learning modules on your time.

Totango

Gainsight

Increase CSM productivity and adoption

Manage your work and quickly take action with MyPortfolio. See all account activity and easily sort by tasks, touchpoints, successflows, dates and more.

Learn More
Get results 32% faster with Totango
SAP trusts Totango for Customer Success

Need customer communications fast?

Easily design and create personalized customer communications for 1:1 or 1:many with our free template gallery and simple drag and drop functionality.

See results fast

Go from feeling overwhelmed to “I got this” with Totango. Our software gives you the control you need to see results that any CSM can manage.

Learn More
Get results 32% faster with Totango

Grow as you grow, without limits.

Get all the playbooks and automated journey tools you need out of the box with our FREE Journey Marketplace. Why waste time building plays from scratch. Start with one journey and add as you need.

Try for Free
Totango Customer Journey Templates

Worried about integrations?

Your tech stack is always evolving. We provide many different ways for you to integrate your data. Saving you time and freeing up developer resources. 

Engage with your customers today

Totango offers a completely free subscription where you can experience with real customer data and all of our platform features. Invite your stakeholders to experience for themselves to get buy-in quickly. We have nothing to hide.

Try it Yourself
Sign up Free with Totango
Totango Customer Data Platform

Integrate with all of the tools you already use

Securely connect all of your customer data for a single, unified view of the customer. Simple to administer and maintain.

Totango Customer Data Platform

Integrate with all of the tools you already use

Securely connect all of your customer data for a single, unified view of the customer. Simple to administer and maintain.

With Totango, you can more effectively get a single view of the customer, facilitate dynamic customer segmentation, and analyze your customer data so you can proactively engage customers with personalized communication at every stage of their customer journey. As a result you can create a better experience for your customers while helping grow revenue for your company.

See it in Action
Totango Customer Data Platform

Take it from our raving fans

Here what our customers have to say about Totango and then try for free!

See All Reviews
Quote

Totango is a lot more user friendly and more convenient for collaboration than Gainsight

CS Manager, Enterprise
Verified customer review at Trust Radius
Quote

I got value within 60 days with Totango versus very little value with Gainsight in over a year of trying to implement and utilize.

CS Director, Mid-Market
Verified customer review at TrustRadius
Quote

Totango is so much better than Gainsight. The ease of logging a touch point and the ability to measure impact, review metrics at a glance has made it much easier to understand areas of need for our clients.

Sr. CS Manager, Small Business
Verified customer review at TrustRadius
Quote

Critical foundation to putting customers at the center of everything you do. Totango provides a consistent view of customers and relevant metrics with the ability to analyze data and customer KPIs to deploy specific workflow actions and messages to the right customers, at the right time based on define-able measures.

Executive Sponsor, Enterprise
Verified customer review at G2

Take it from your peers!

Hear what folks have to say about Totango and Churnzero, then try for free!

See All Reviews
Quote

I wanted to give my team their time back so they can focus on what really matters, OUR CUSTOMERS. No more spreadsheets or other data systems to manage. Totango was the one that solved all of our problems for both management and metrics - helped my team to work as one.

CS Director, Small Enterprise
Verified review at G2
Quote

Churnzero is a lot of heavy lifting at first. It would be best if you made sure that your accounts are up to date and that you have the correct contact information in those accounts to set up automated features. The integrations with Salesforce could be a little quicker as far as API calls go.

CS Admin, Mid-Market
Verified review at G2
Quote

Totango is a fast and reliable customer success management platform. Great and easy to set up but also allows more advanced automation for advanced teams and processes. Highly recommended for teams on their way to scaling and standardizing their CSM processes.

CS Manager, Small Enterprise
Verified review at G2
Quote

Totango is like Goldilocks - just right. ChurnZero is too basic with not enough of the things we were looking for and Gainsight was too much.

Manager, Customer Success and Support, Small Enterprise
Verified review at TrustRadius

Customer Success for growing businesses

Start free with 100's of best practice templates and scale for growth "auto-magically."

Community

For individuals and startups

All the customer success tools you need to manage your customer journeys and grow your business

Free Forever

(Based on 100 customer accounts)

Everything you get with FREE:

Customer 360

Customer Health Score

Customer Experience Canvas

Customer Journey Templates

Automated Workflows

Email Campaigns

Most Popular

Starter



Great for teams with more customers who want best practice support

Annual Contract Starting at

$199/mo

$284/mo

$369/mo

$454/mo

$539/mo

$624/mo

$709/mo

$794/mo

$879/mo

2 Users
3 Users
4 Users
5 Users
6 Users
7 Users
8 Users
9 Users
10 Users

Everything in Community Plus:

Includes 2 Users

Includes 200 Customer Accounts

Designated Customer Success Team

World Class Customer Support

Unlimited Access to SuccessBLOCs including:

Detect Churn Risk SuccessBLOC

Manage Onboarding SuccessBLOC

Improve NPS SuccessBLOC

Growth



Data driven automation & collaboration for businesses needing to scale

Annual Contract Starting at

$899/mo

$984/mo

$1,069/mo

$1,154/mo

10 Users
11 Users
12 Users
13 Users

Everything in Starter Plans Plus:

Includes 10 Users

Includes 750 Customer Accounts

Multiple Health Profiles

High Volume Email Send

Extended Onboarding Options

Designated Customer Success Team

Unlimited Access to SuccessBLOCs including:

Product Adoption SuccessBLOC

Digital Nurture SuccessBLOC

Expansion/Upsell SuccessBLOC

Automate Renewals SuccessBLOC

Enterprise



Comprehensive enterprise-grade control, security and customization

Custom Quote

Everything in Growth Plans Plus:

Multiple Success Teams

Custom Metrics

Multi-Product and Multi-Account Hierarchy

Dynamic Assignment

Enterprise User Management (SCIM)

Enterprise Level Authentication (SSO)

Premium Services including:

Enterprise Customer Success Manager

Priority Support

Customized Onboarding Options

Sandbox/Dev Instance (add on)

Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company

Privacy Shield FrameworkGDPR CompliantISO 27001Truste CertifiedAICPA SOC 2

Recognized leader in Customer Success. Loved by Customers.

Totango is a leader in Enterprise Customer Success on G2
Totango is a leader in Mid-Market Customer Success on G2
Totango is a leader in Small-Business Product Analytics on G2
Totango is a leader in Small-Business Product Analytics on G2
Totango is a leader in Product Analytics on G2
TrustRadius Badge

Community

Free

(Based on 100 customer accounts)

Starter

Starting at

$199/mo

(Based on 2 seats, 200 accounts)

Growth

Starting at

$899/mo

(Based on 10 seats, 750 accounts)

Enterprise

Custom Pricing

Customer Journey Templates (SuccessBLOCS)

Detect Churn Risk

Manage Onboarding Projects

Product Adoption

Expansion/Upsell

Renewal

NPS

See 100's of Journey and Email Templates

Customer Experience Canvas

Journey mapping

Journey orchestration

Journey optimization

Orchestration and Automation

Scorecards

Segmentation

Reports

Assets and Resources

SuccessPlays (Automated Workflows)

Email drip campaigns

Portfolio Management

Success Teams

1

1

1

10

Customer Health Scores

My Agenda

Automated alerts & notifications

Tasks and Touchpoints

Internal Team

Internal Team

Internal Team

Internal, Customer and Partners

Outcome Success Plans

Customer portal

Account Analytics & User Profiles

Account Profile

Up to 100 Customer Accounts

Starting at 200 Accounts

Starting at 750 Accounts

Unlimited

User Profile

Customer Health

Early Warning System Health
Multidimensional Health

Custom Metrics

Default

20

20

50

Opportunity Management

Product Usage

NPS and CSAT

Support Tickets

Tasks & Timeline

Customer Communication & Surveys

Email Campaigns

500 emails/month

Starting at 1,000 emails/month

Higher Volumes based on Packages

Unlimited

Campaign Designer + Template Library

Surveys (NPS, CSAT)

Building and Personalizing emails

Custom Landing pages for emails

Customer Success Platform

Self Service Settings, Control and Admin

Organizational Hierarchy

Single Product

Single Product

Single Product

Multi-Product and Multi-Account

Health Profiles

1

3

5

Unlimited

Rapid Insight Forms

Account History Retention

Default (90 days)

Default (90 days)

Customizeable (up to 365 days)

Customizeable (up to 365 days)

Security and User Management

Totango Shield

Google, Slack, Salesforce, Microsoft Authentications

SSO Support

SCIM

Executive Reporting

Customer Health Console

Team Spotlight

Usage Monitor

Revenue Center

Integrations

API and integrations

Customer Data Hub

Customer Data Hub

Customer Data Hub

Customer Data Hub

Data import and export

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

Canonical ID -
Foreign Key Mgmt

ITSM integration/Service Desk

Salesforce.com

Hubspot

CRM & Marketing - See All

Google

MySQL

Snowflake

Data Warehouse - See All

Segment

Zapier

Workflows - See All

Intercom

Jira

Zendesk

See All Integrations

Support for Your Success

Customer Community

Product Knowledgebase

On-Demand Learning and Live Training

Tailored training sessions

Implementation and Configuration

Accelerator Program & Extended Onboarding

Accelerator Program & Extended Onboarding

Customized Premium Onboarding Options

Access to Customer Success Manager

Designated CS Team

Designated CS Team

Enterprise CSM

Premium Customer Success

Add on

Add on

Sandbox

Add on

Community

Free

(Based on 100 customer accounts)

Starter

Starting at

$499/mo

(Add more users at $85/user/mo)

Growth

Starting at

$899/mo

(Add more users at $85/user/mo)

Enterprise

Custom Pricing

Customer Journey Templates (SuccessBLOCS)

Detect Churn Risk

Manage Onboarding Projects

Product Adoption

Expansion/Upsell

Renewal

NPS

See 100's of Journey and Email Templates

Journey mapping

Journey orchestration

Journey optimization

Scorecards

Segmentation

Reports

Assets and Resources

SuccessPlays (Automated Workflows)

Email drip campaigns

Success Teams

1

1

1

10

Customer Health Scores

My Agenda

Automated alerts & notifications

Tasks and Touchpoints

Internal Team

Internal Team

Internal Team

Internal, Customer and Partners

Outcome Success Plans

Customer portal

Account Profile

Up to 100 Customer Accounts

Starting at 500 Accounts

Starting at 750 Accounts

Unlimited

User Profile

Customer Health

Early Warning System Health

Early Warning System Health

Early Warning System Health

Early Warning System Health
Multidimensional Health

Custom Metrics

Default

20

20

50

Opportunity Management

Product Usage

NPS and CSAT

Support Tickets

Tasks & Timeline

Email Campaigns

1,000 emails/month

Starting at 2,000 emails/month

Higher Volumes based on Packages

Unlimited

Campaign Designer + Template Library

Surveys (NPS, CSAT)

Building and Personalizing emails

Sending Outbound Emails

One-Time

One-Time

One-Time, Ongoing

One-Time, Ongoing, Recurring

Custom Landing pages for emails

Self Service Settings, Control and Admin

Organizational Hierarchy

Single Product

Single Product

Single Product

Multi-Product and Multi-Account

Health Profiles

1

1

5

Unlimited

Rapid Insight Forms

Trigger actions to third party systems

Embed third party dashboard in Totango

Data Retention

Default (90 days)

Default (90 days)

Customizeable (up to 365 days)

Customizeable (up to 365 days)

Totango Sheild

Google, Slack, Salesforce, Microsoft Authentications

SSO Support

SCIM

Customer Health Console

Team Spotlight

Usage Monitor

Revenue Center

API and integrations

Customer Data Hub

Customer Data Hub

Customer Data Hub

Customer Data Hub

Data import and export

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

Canonical ID -
Foreign Key Mgmt

ITSM integration/Service Desk

Salesforce.com

Hubspot

CRM & Marketing - See All

Google

MySQL

Snowflake

Data Warehouse - See All

Segment

Zapier

Workflows - See All

Intercom

Jira

Zendesk

See All Integrations

Customer Community

Product Knowledgebase

On-Demand Learning and Live Training

Tailored training sessions

Implementation and Configuration

Accelerator Program

Accelerator Program & Extended Onboarding

Customized Premium Onboarding Options

Access to Customer Success Manager

Designated CSM

Enterprise CSM

Premium Customer Success

Add on

Sandbox

Add on