Over 5,000 businesses of all sizes are using Totango to better engage with their customers. Whether you are a CS team of 1, 10 or 100, Totango can help you achieve your goals. Totango’s ease-of-use is why we are the platform of choice for organizations focused on delivering speed to value and highest adoption.
Ed-tech start-up Wisr experienced massive growth last year and quickly realized they needed a solution that would help them scale overnight. After looking at ChurnZero and other similar boutique vendors, Wisr turned to Totango. In less than x weeks they were up and running on Totango and in less than 12-months they built a CS team, program, processes and digital campaigns to support 300x in new customer growth without adding additional headcount.
"Powerful, yet easy to use.
Scales as you scale."
Why? Because Totango takes the guesswork out of automating your programs to reach your goals. Our SuccessBLOCs are ready-made tool kits that help you get started immediately.
Totango lets your CS team do more with less by giving you turn-key solutions to your business’ challenges.
Our customer data platform easily integrates various sources of data and from multiple product lines into one singular source of truth to allow for easy viewing and access for your team. Reviewers recognize Totango ahead of competitors like Churn Zero for ease of integration.
94% of customers reported that they felt confident in Totango’s product direction, our customer’s trust in us is one of the things we are most proud of. Totango is not a solution that only fits your needs now, but as your business evolves. We are constantly listening to our partners, and by constantly adding new SuccessBlocs that reflect on their CS requirements, Totango helps you deliver better outcomes to your customers.
Hear what customers have to say about using Totango. Then try for free!
Totango is great for all businesses regardless of size. Totango can scale along with your company growth. With its intuitive user interface, CSM's can easily adapt and create personalized reports, segments that allow them to strategize at the same time.
What do you like best? Email campaigns and automated success plays will expand a lean CS team's stretch with milestones and touch points that will not only help operationalize a client, but will ensure a positive client experience.
Totango has streamlined our workflows and has consistently proven to be an easy to use system. We know exactly what to look out and how to the read the data which makes us better at our jobs. Additionally, our Manager creates CTAs in response to the triggers we've set up. This makes it super easy for us to know what to do, when to do it by, and to keep busy!
Totango is used by our Customer Success team to ensure we are proactively outreaching to our accounts. There are certain tasks that generate to ensure we are in constant contact. It has been easy to customize to suit the needs of our department and industry.
Ilana Brown
VP of Customer Success, Seven Rooms
Forever Free
All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.
Up to 3 Seats
Up to 100 Accounts
Self-Administration
Single Unified View of Your Customer
Customer Health Score
Early Warning System
Insights Dashboards & Scorecards
Customer Segmentation
Journey Optimizer
Automated Playbooks and Workflows
Email Campaigns (1,000 emails/month)
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A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan to fit your needs.
Includes all Community Edition, plus:
Unlimited Accounts
Email Campaigns
Custom User Roles
Unlimited Teams
Enterprise Hierarchy
Single Sign-On (SSO)
Implementation Specialist
Designated CSM
