WAU/MAU
Increase in Totango CS Platform adoption in less than 1 year after integration
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NET ARR
MOM for all customer segments (High, Medium and Digital Touch)
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Reduction in customer retention costs
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WAU/MAU
Learn More »
MOM for all customer segments (High, Medium and Digital Touch)
Learn More »
Reduction in customer retention costs
Learn More »
Map, build, and run your customer journey from day one, not weeks.
Totango
Gainsight
Modular, flexible, agile. Get started with one journey and easily scale.
Totango
Gainsight
Self configurability; Why wait around for “fractional” solutions consultants?
Totango
Gainsight
Easy to navigate with common sense workflows. No “software bloat”.
Totango
Gainsight
Get all the CS essentials you need out-of-the-box.
Totango
Gainsight
Get started with one journey and scale as you need to to keep up with demand.
Totango
Gainsight
Easy to use visual UI. No clunky navigation.
Totango
Gainsight
One platform to easily orchestrate both personal and digital communications as you scale.
Totango
Gainsight
Save time, decrease resources with more ways to easily connect your data.
Totango
Gainsight
Start immediately for free. Take advantage of our learning modules on your time.
Totango
Gainsight
Manage your work and quickly take action with MyPortfolio. See all account activity and easily sort by tasks, touchpoints, successflows, dates and more.
Easily design and create personalized customer communications for 1:1 or 1:many with our free template gallery and simple drag and drop functionality.
Go from feeling overwhelmed to “I got this” with Totango. Our software gives you the control you need to see results that any CSM can manage.
Get all the playbooks and automated journey tools you need out of the box with our FREE Journey Marketplace. Why waste time building plays from scratch. Start with one journey and add as you need.
Your tech stack is always evolving. We provide many different ways for you to integrate your data. Saving you time and freeing up developer resources.
Totango offers a completely free subscription where you can experience with real customer data and all of our platform features. Invite your stakeholders to experience for themselves to get buy-in quickly. We have nothing to hide.
Here what our customers have to say about Totango and then try for free!
See All Reviews
Totango is a lot more user friendly and more convenient for collaboration than Gainsight
I got value within 60 days with Totango versus very little value with Gainsight in over a year of trying to implement and utilize.
Totango is so much better than Gainsight. The ease of logging a touch point and the ability to measure impact, review metrics at a glance has made it much easier to understand areas of need for our clients.
Critical foundation to putting customers at the center of everything you do. Totango provides a consistent view of customers and relevant metrics with the ability to analyze data and customer KPIs to deploy specific workflow actions and messages to the right customers, at the right time based on define-able measures.
Hear what folks have to say about Totango and Churnzero, then try for free!
See All ReviewsI wanted to give my team their time back so they can focus on what really matters, OUR CUSTOMERS. No more spreadsheets or other data systems to manage. Totango was the one that solved all of our problems for both management and metrics - helped my team to work as one.
Churnzero is a lot of heavy lifting at first. It would be best if you made sure that your accounts are up to date and that you have the correct contact information in those accounts to set up automated features. The integrations with Salesforce could be a little quicker as far as API calls go.
Totango is a fast and reliable customer success management platform. Great and easy to set up but also allows more advanced automation for advanced teams and processes. Highly recommended for teams on their way to scaling and standardizing their CSM processes.
Totango is like Goldilocks - just right. ChurnZero is too basic with not enough of the things we were looking for and Gainsight was too much.
Customer success tools you need to begin managing your customer journey and grow your business
Free
$942/mo
$1,041/mo
1 user
360° customer account profile
Customer health score
Customer Experience Canvas
Customer journey templates
Automated workflows
Email campaigns
Get started and go with an easy-to-use platform designed to meet you wherever you are on your CS journey
$249/mo
Everything in Community, and:
2 users
200 customer accounts
Free, self-paced onboarding
World-class customer support
Efficiently scale customer success and provide a consistent experience across all customer segments
$1,099/mo
Everything in Starter, and:
10 users
750 customer accounts
Multiple health profiles
High-volume email send
Extended onboarding options
Drive predictable growth through revenue retention backed by enterprise-grade privacy, security, and customization
Custom
Everything in Growth, and:
Multiple success teams
Custom metrics
Multi-product and multi-account hierarchy
Dynamic Assignment
Enterprise user management (SCIM)
Enterprise-level authentication (SSO)
Best practice templates (SuccessBLOCs)
Unlimited
Customer Experience Canvas
Automated workflows (SuccessPlays)
Automated communication
Surveys (CSAT, NPS) and email
500 emails/month
1,000 emails/month
5,000 emails/month
Unlimited
My portfolio
Notifications
Tasks
Timeline
Success plan
Usage
Assets
Account health
Multidimensional health
Health profiles
1
3
10
25
Touchpoints
Internal only
Internal only
Internal, customers
Internal, customers, partners
Presentation generator
Customer portal
Segments
Scorecard
Reports
Custom metrics
0
10
25
50
Customer health
Team spotlight
Usage monitor
Revenue center
Retention
30 days
90 days
365 days
365 days
Integrations
Unlimited
Unlimited
Unlimited
Unlimited
Account hierarchy
Single product
Single product
Multiple products
Multiple products
Dynamic assignment
Success teams
1
1
5
20
Sandbox
Add on for $10,000/yr
Feature flags
SSO
SCIM
Creator Campus
Knowledge base
Implementation support
Live + on-demand webinars
Accelerator
Accelerator
Customized
