Implement a proactive customer nurture strategy that scales to support thousands of customers and improves customer retention.
Use automation to alert your team when it’s time to engage or trigger digital communications based on the customer’s journey.
Share important product updates with customers using one-to-many channels and deliver personalized value in one-to-one interactions.
Totango helps us to measure our clients' success by providing us with insights into their behavior and engagement. It also helps us to manage our global customer portfolio more effectively. It does this by centralizing our customer data, allowing us to create segments and sort information based on our needs, and providing us with visibility into customer health. This information helps us prioritize our actions to improve our customer engagement, identify our at-risk customers and take proactive steps to improve retention.
Use dynamic customer segmentation and automated workflows to scale customer communications. Benefit from pre-built templates and customizable landing pages.
Deliver low-code in-app experiences to your customers at the right time using dynamic segmentation. Improve onboarding experiences, customer engagement, and product adoption.
Capture interactions with your customers. Send notifications and set follow up tasks. Keep all stakeholders informed on the progress on the account.
Ensure alignment on outcomes and goals with customers. Generate presentations and send email campaigns that are automatically populated with selected KPIs and metrics for each account.
Embed CSAT or NPS surveys within email campaigns to capture user feedback. Automatically log that feedback to the customer account in Totango on survey completion.