Engage with customers when and where it matters

Trigger and automate communications for every type of customer engagement model. Use integrated data to deliver the right message at the right time.

Intelligently communicate with customers no matter how many customers you have or your preferred engagement model

Nurture customers at scale

Implement a proactive customer nurture strategy that scales to support thousands of customers and improves customer retention.

Combine human and digital touch

Use automation to alert your team when it’s time to engage or trigger digital communications based on the customer’s journey.

Communicate value at every step

Share important product updates with customers using one-to-many channels and deliver personalized value in one-to-one interactions.

Totango helps us to measure our clients' success by providing us with insights into their behavior and engagement. It also helps us to manage our global customer portfolio more effectively. It does this by centralizing our customer data, allowing us to create segments and sort information based on our needs, and providing us with visibility into customer health. This information helps us prioritize our actions to improve our customer engagement, identify our at-risk customers and take proactive steps to improve retention.

Elizabeth Carlos
Customer Engagement Lead, RevOps

Take control of your customer portfolio

Totango Composable Customer Success software enables your business to drive predictable revenue growth through retention, renewal, and expansion by allowing you to compose, manage, and iterate your true product: your customer journey.
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Email campaigns

Use dynamic customer segmentation and automated workflows to scale customer communications. Benefit from pre-built templates and customizable landing pages.

Customer email campaigns
In-app experiences

In-app experiences

Deliver low-code in-app experiences to your customers at the right time using dynamic segmentation. Improve onboarding experiences, customer engagement, and product adoption.

Customer touchpoints

Capture interactions with your customers. Send notifications and set follow up tasks. Keep all stakeholders informed on the progress on the account.

Automate customer touchpoints
Customer Business Reviews

Business reviews

Ensure alignment on outcomes and goals with customers. Generate presentations and send email campaigns that are automatically populated with selected KPIs and metrics for each account.

Automated surveys

Embed CSAT or NPS surveys within email campaigns to capture user feedback. Automatically log that feedback to the customer account in Totango on survey completion.

Totango Customer Surveys