Press Releases

March 6, 2018

Totango’s Zoe Application Now Certified in the ServiceNow® Store

Integrate Customer Service and Customer Success for Higher Impact and Value

March 5, 2018

Totango Introduces Spark as the Fastest Way to Get Results in Customer Success

CEO Guy Nirpaz to Introduce Spark at the 2018 Customer Success Summit

May 2, 2017

Zoe Propels Accelerated Growth of Totango After Two Months on Marketplace

Strong Market Adoption of Zoe by Influential Customer Base and Business Expansion Increases Overall Value of Totango

March 28, 2017

Totango Appoints New SVP of Customer Success With Acquisition of Several Enterprise Customers

Totango Continues Exponential Growth in Enterprise Market

February 27, 2017

Totango Introduces Zoe, a Product That Empowers Every Employee to Participate in Customer Success

CEO Guy Nirpaz to Introduce Zoe at the 2017 Customer Success Summit

September 14, 2016

Totango Takes On the Enterprise Market With Strategic Investment & New Chairman

Totango Taps Former 3Com CEO as Chairman to Expand Enterprise Customer Success

March 22, 2016

Totango Releases Enterprise Edition for Sophisticated Account Management

For Subscription Businesses, Customer Success Software Simplifies Complex Sales Relationships, Reducing Churn and Increasing Recurring Revenue

March 22, 2016

Totango Releases Enterprise Edition for Sophisticated Account Management

For Subscription Businesses, Customer Success Software Simplifies Complex Sales Relationships, Reducing Churn and Increasing Recurring Revenue

March 21, 2016

Totango Hosting 2016 Customer Success Summit March 21-22 in San Francisco

Attendees Will Learn About Championing Customer Success, Winning Support, and More, to Help Subscription-Based Companies Improve

March 3, 2016

Leading Customer Success Platform Now Manages Two Million Enterprise Accounts for its Customers

2015 Marks Totango's Most Noteworthy Year to Date, With Threefold Increase in Net New Revenue Booked Year-Over-Year

March 2, 2016

Totango Customer Success Platform Adds Revenue Center to Growing List of Product Innovations

New Capability Helps SaaS Companies Forecast, Visualize, and Influence Renewal and Upsell Revenue to Fuel Growth

January 20, 2016

Totango Adds SuccessBeat Reflection Tool to Its Ever-Expanding Customer Success Platform

Deliver Personalized, Automated Adoption and ROI Reports to Key Account Contacts and End-Users

September 22, 2015

Totango Launches Customer Success Campaigns, the Only Goal-Driven, Automated Customer Communication Technology for Customer Success

Built-In Customer Communication Tools Automatically Send Relevant and Contextual Messages to the Right Users at the Right Time to Drive Customer Engagement and Retention at Scale

September 15, 2015

Totango Innovates Customer Success Management With Next Generation Salesforce Integration & Native Force.com Application

Comprehensive Customer Success Engagement Data and Work Management Tools Now Available Inside Salesforce CRM

July 16, 2015

Totango Launches New Early Warning System With Powerful SuccessPlays and Account Scorecards to Scale Customer Success Operations

Automated Business Process Capabilities and Dynamic Account Benchmarking Enable Teams to Follow Best Practices and Drive More Effective Customer Interactions

June 3, 2015

Totango Announces Breakthrough Innovation for Businesses to Prove Their ROI

New ROI Metrics Capability Helps Customer Success Teams Deliver Tangible Results and Maximize Business Impact on Customers

March 24, 2015

Totango Announces the 2015 Customer Success Hero Awards for Individuals and Teams

Flagship Industry Awards Expanded for the First Time to Recognize and Celebrate the Best Customer Success Teams

March 23, 2015

Record Attendance at the Customer Success Summit

The Customer Success Community Gathers to Share Best Practices and Advance the State of the Profession

March 11, 2015

Totango Reimagines Customer Success With the Release of Its Next Generation Platform

Turn Insights Into Action With the Industry's Most Comprehensive Customer Success Intelligence and Productivity Solution

March 2, 2015

Nomination Now Open for the 2015 Customer Success Heroes

Industry Awards for Leading Customer Success Professionals Drive Value to Their Customers

February 23, 2015

Totango Develops New Framework to Measure SaaS Company Performance and Financial Health

Customer Retention Cost Metric Helps Subscription Businesses Benchmark Customer Success Efforts and Investment

February 4, 2015

Totango to Host 3rd Annual Customer Success Summit in San Francisco

Leading Industry Event Will Bring Together Hundreds of Attendees From SaaS and Subscription Businesses

October 13, 2014

Totango Transforms Salesforce CRM Into Customer Success Platform

First-Ever Customer Success Portfolio Management Capabilities Now Available Inside Salesforce CRM

October 2, 2014

Totango Announces Industry-Leading Data Integration Framework for Customer Success Management

Expanded Integration Hub Opens New Ways to Leverage All Enterprise Data Assets for Customer Success Operations

September 3, 2014

Totango Appoints Maksim Ovsyannikov as Chief Product Officer

Former Zendesk and Salesforce.com Product Executive Joins the Leader in Customer Success Management for Cloud Services

March 20, 2014

Totango Announces The 2014 Customer Success Heroes

Flagship Awards for Customer Success Profession Recognize Leading Practitioners Who Offer True Value to Their Customers

March 19, 2014

Totango Unveils 'Smart Truth Scoring' for Customer Success Profession

New Predictive Customer Health Signals Detect Early Signs of Churn and Show Businesses the Truth About Their Customers

March 19, 2014

Totango Publishes The Customer Success Manifesto

Join the Modern Customer Success Movement by Downloading the Manifesto for Your Customer Success Team

February 5, 2014

Totango Lands $15.5 Million to Empower Customer Success Officers With the 'Truth'

Totango Accelerates Vision to Become the Standard Platform for Online Services to Understand and Proactively Drive Customer Value

November 12, 2013

Totango Finishes Strong in Q3 with Partnerships and 400% Growth Plus Upcoming Presence at Dreamforce 2013

Totango announces two partnerships and their Dreamforce presence: The Customer Lounge and DreamCharge Station.

October 24, 2013

Totango Announces OEM Relationship with Jive Software

Jive embeds Totango’s engagement management technology in its social business platform.

October 17, 2013

Totango Launches Customer Insights App for Zendesk Marketplace

The leaders in customer success and customer support integrate their solutions to enable companies to offer an unparalleled customer experience.

July 9, 2013

Totango Hires Chief Marketing Officer as Growth Accelerates

Ex-Salesforce.com executive Kaiser Mulla-Feroze joins the leader in customer engagement management for cloud services.

June 27, 2013

Totango Announces New Engagement Reporting Feature

Totango continues to pump out new reporting features for its customer engagement management platform.

May 29, 2013

Totango Analyzes the State of the Customer Success Profession in Latest Research Report

Totango report “2013 State of the Profession: Customer Success” provides insight into challenges, compensation structure, experience, organization, and more.

May 21, 2013

Totango Announces Customer Success Management (CSM) Dashboard on Salesforce

The updated CSM dashboard packages detailed customer lifecycle information in one view on Salesforce.com.

April 26, 2013

Totango Releases new "Search by User" Feature on their Customer Engagement Management Platform

With the ability to drill down and search by users within the Totango platform, SaaS companies can understand user activity and know their users better.

March 14, 2013

Software Vendors Are Not Pro-Customer Companies Just Yet

New Totango survey finds that software companies desire to focus on their customers, but still face big organizational, technology and methodology hurdles

February 7, 2013

2013 Customer Success Summit Agenda and Speaker Lineup is Announced

Thought Leaders Pile Onto March 14th 2013 Customer-centric Enterprise Event

January 31, 2013

Totango Announces the World’s First Summit on The Customer Centric Enterprise

The Software & Information Industry Association partners with Totango to educate executives on the customer-centric transformation of the software industry.

December 6, 2012

Totango Announces Research into Customer Marketing Practices, a New Version of its Customer Engagement Platform and Customer Journey Mapping for SaaS Workshops

Customer Journey Mapping is the new strategy to help SaaS companies drive growth. Totango is offering a free webinar and announcing private workshops.

July 26, 2012

Customer Love: Totango is Managing 2.1 Million Online Users

Totango launches Customer Success stories that highlight customer engagement use-cases and milestones of current customers

October 10, 2011

Totango Launches SaaS Executive Dashboard to Clearly Track SaaS Business Metrics

Provides Visibility Into Marketing, Sales, Customer Success and Product Management for SaaS Companies

Media Coverage

February 28, 2017

Totango rolls out first chatbot for customer success

The text-based Zoe can pull info on customers or track teamwork in resolving a customer success issue.

September 14, 2016

Pitango-backed Totango shows is can do the fandango after $8 million investment led by BGV

The company produces software that provides other companies with data about customers

September 14, 2016

Customer success platform Totango raises $8M

The company's customers include Jobvite, Pandora, Zoom and Autodesk

April 1, 2016

Customer Success Management Comes of Age

Ensuring that clients are getting the most out of what companies have to offer is key in today's as-a-service, subscription economy

March 28, 2016

In the Pursuit of Business Happiness, the Customer Comes First

While sales teams have become the powerhouse in the enterprise space, companies have realized that the best customers are the ones that you already have.

March 22, 2016

Totango Releases Enterprise Edition for Account Management

Totango Enterprise Edition helps subscription-based businesses better understand clients.

March 21, 2016

Totango CEO Guy Nirpaz Releases "Farm Don't Hunt: The Definitive Guide to Customer Success"

Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations

March 21, 2016

Totango CEO Guy Nirpaz Releases "Farm Don't Hunt: The Definitive Guide to Customer Success"

Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations

January 20, 2016

SaaS Company, Totango, releases newest addition, SuccessBeat

The company that drives customer success management just released their newest tool, SuccessBeat

October 22, 2015

6 Things You Should Know About Customer Success

Paying extra attention to current customers will help prevent churn—and turn them into promoters of your business.

September 22, 2015

Totango Launches Customer Success Campaigns

With automated communications capabilities, the vendor strives to deepen customer engagement.

August 11, 2015

5 Productivity Apps This Executive Swears By

Even at large businesses like Ticketfly, small apps that target individual tasks can make a world of difference.

June 4, 2015

News You Can Use: Sprinklr, Totango, More

The latest in communications, acquisitions, messaging, metrics and consolidating from Coney Island of the West, the Five Boroughs the Mother of Presidents, the Tall Stick and the Pearl of the Orient.

June 4, 2015

Totango Releases ROI Metrics to Help Companies Monitor Product Performance

Improved satisfaction measurements aim to give organization tailored customer insights.

January 1, 2015

Guy Nirpaz, CEO, Totango

As SaaS companies expand their Customer Success initiatives and teams, what advice would you give them on thinking about the role of Customer Success?

November 25, 2014

Don't Get Dumped

Customer loyalty is key in the new economy.

July 11, 2014

3 Steps for Rethinking Your Customer Relationships

In an increasingly transparent economy, value is key.

February 28, 2014

Dani's Perspective on SaaS

“The only place where success comes before work is in a dictionary” (Vidal Sassoon)

October 3, 2012

Totango's 9-Month Surge from Scratch to 100 Corporate Customers

It is not often that a company can open its doors and get 100 paying corporate customers nine months later. But thanks to a service that lets companies measure how much their customers use their online service and take action to boost engagement, Totango is growing explosively.It is not often that a company can open its doors and get 100 paying corporate customers nine months later.

April 2, 2012

Bio as Bible: Managers Imitate Steve Jobs

Biography of Apple Co-Founder Becomes Management Guide; Perfection, Turtlenecks

August 5, 2011

Use Totango for real-time SaaS usage tracking

After learning about and implementing Totango, Justin James says he's extremely impressed with the real-time application usage tracker.

July 28, 2011

Totango Releases Public Beta Online Service

Offering enables sales teams to get a wholistic view of their customer bases.

July 28, 2011

Totango Closes $3.8M Series A Financing

FUNDINGSTART UPUSAVENTURE CAPITAL

Awards

June 2, 2016

Totango Wins SIIA Business Technology CODiE Award for Best CRM and Best Mobile CRM

Totango Customer Success Platform Earns Prestigious Industry Recognition

September 23, 2015

Totango Wins Gold Stevie Award in 2015 American Business Awards

Experts Honor the Customer Success Platform as Top Software Product of the Year

May 12, 2015

Totango Wins Industry Awards for Product Excellence

The Leader in Customer Success Management Recognized for Best Solution in Mobile and CRM Categories

January 19, 2015

And the winners of the 2015 CRM Watchlist are...

Finally, we have the winners of the 2015 CRM Watchlist. This year, it was tougher than ever to win, but these companies have what it takes to make a big impact on the markets they play in.

September 16, 2014

Totango Wins Silver Stevie Award in 2014 American Business Awards

Experts Honor Customer Success Solution as Top Software Platform of the Year

April 17, 2013

Beagle Research Group Announces 2013 WizKids Award

Emerging software companies with remarkable approaches to business top the list.

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