Press Releases

April 25, 2019
Press Release
Totango Hosts Inaugural Global Executive Forum, Appoints Seasoned SVP of Customer Success Underscoring Leadership and Rapid Growth of Enterprise Customer Base

Kevin O’Came Shares Perspective on Eliminating Customer Success Silos at Inaugural Totango Global Executive Forum for Enterprise Executives Seeking to Accelerate Business Growth through Customer Centricity

March 26, 2019
Press Release
Totango Launches Customer Advisory Board to Drive Industry-Wide Innovation for Customer Success

Leaders in Customer Centered Economy to Convene at First Meeting During Upcoming Customer Success Summit - 2019 Global Executive Forum

February 21, 2019
Press Release
Totango Announces 2019 Customer Success Summit Conference

New Conference Launches with Inaugural Invite-Only Global Executive Forum for Customer Success Executives to be held in Napa, CA from April 15-17, 2019

February 21, 2019
Press Release
Totango Expands Leadership Team to Capitalize on Business Growth and Vision for Enabling the Customer-Centered Enterprise

Appoints Seasoned Industry Veterans to Support Strategic Initiatives Across Finance, Sales and Marketing

November 29, 2018
Press Release
Totango More Than Doubles Business in 2018, Appoints Seasoned SVP of Engineering to Build Next Generation of Customer Success Solutions for the Customer-Centered Enterprise

Hires Yaron Avisror to Lead Next Level of Customer Success Innovation Powered by Enterprise-Grade AI and Machine Learning

October 11, 2018
Press Release
Totango Takes Customer Centered Paradigm Mainstream in the Enterprise with General Availability of Spark Platform and New Product Innovations

Preferred Customer Success Software for the Enterprise Delivers Results in Weeks Not Months or Years, Empowers Enterprises to Cross Digital Transformation Finish Line by Becoming Customer Centered

October 11, 2018
Press Release
Totango Equips the Enterprise for the Customer Centered Economy, Where Boundless Customer Expectations are the New Normal

Articulates Vision to Shepherd Enterprises Across the Final Frontier of Digital Transformation to Keep Up with Rapidly Increasing, Radically Evolving Customer Expectations

October 11, 2018
Press Release
Totango Integrates Solutions with SAP to Enable the Customer Centered Enterprise

Joint Solution and Go-to-Market Empower Enterprise Customers to Accelerate Customer Lifetime Value by Operationalizing Customer Centricity Across Their Entire Organization

June 28, 2018
Press Release
Totango Extends Product Leadership in Enterprise Customer Success with the Acquisition of Personity.ai

Totango, the leader in enterprise customer success solutions, announced today that it has acquired Personity.ai.

May 15, 2018
Press Release
Totango Brings on Veteran Enterprise Customer Success Executive to Lead Team

Totango, the leader in Customer Success solutions for the enterprise, today announced the addition of Mark Fordham as VP Customer Success. The company is continuing to experience substantial growth in the enterprise market and recognizes the need for a strong advocate and leader to guide customers successfully through their journey.

March 6, 2018
Press Release
Totango’s Zoe Application Now Certified in the ServiceNow® Store

Integrate Customer Service and Customer Success for Higher Impact and Value

March 5, 2018
Press Release
Totango Introduces Spark as the Fastest Way to Get Results in Customer Success

CEO Guy Nirpaz to Introduce Spark at the 2018 Customer Success Summit

February 26, 2018
Press Release
Totango Closes Funding Round to Fuel Enterprise Expansion

Totango, the leader in Enterprise Customer Success solutions, announced closing a round of funding of $9 million to continue to scale the company to exponential growth.

June 14, 2017
Press Release
Totango Named SIIA Business Technology CODiE Award Finalist for Four Categories, Including Best Customer Success Management Solution

Totango customer success platform earns prestigious industry recognition

May 2, 2017
Press Release
Zoe Propels Accelerated Growth of Totango After Two Months on Marketplace

Strong Market Adoption of Zoe by Influential Customer Base and Business Expansion Increases Overall Value of Totango

March 28, 2017
Press Release
Totango Appoints New SVP of Customer Success With Acquisition of Several Enterprise Customers

Totango Continues Exponential Growth in Enterprise Market

February 27, 2017
Press Release
Totango Introduces Zoe, a Product That Empowers Every Employee to Participate in Customer Success

CEO Guy Nirpaz to Introduce Zoe at the 2017 Customer Success Summit

September 14, 2016
Press Release
Totango Takes On the Enterprise Market With Strategic Investment & New Chairman

Totango Taps Former 3Com CEO as Chairman to Expand Enterprise Customer Success

March 22, 2016
Press Release
Totango Releases Enterprise Edition for Sophisticated Account Management

For Subscription Businesses, Customer Success Software Simplifies Complex Sales Relationships, Reducing Churn and Increasing Recurring Revenue

March 21, 2016
Press Release
Totango Hosting 2016 Customer Success Summit March 21-22 in San Francisco

Attendees Will Learn About Championing Customer Success, Winning Support, and More, to Help Subscription-Based Companies Improve

March 3, 2016
Press Release
Leading Customer Success Platform Now Manages Two Million Enterprise Accounts for its Customers

2015 Marks Totango's Most Noteworthy Year to Date, With Threefold Increase in Net New Revenue Booked Year-Over-Year

March 2, 2016
Press Release
Totango Customer Success Platform Adds Revenue Center to Growing List of Product Innovations

New Capability Helps SaaS Companies Forecast, Visualize, and Influence Renewal and Upsell Revenue to Fuel Growth

January 20, 2016
Press Release
Totango Adds SuccessBeat Reflection Tool to Its Ever-Expanding Customer Success Platform

Deliver Personalized, Automated Adoption and ROI Reports to Key Account Contacts and End-Users

September 22, 2015
Press Release
Totango Launches Customer Success Campaigns, the Only Goal-Driven, Automated Customer Communication Technology for Customer Success

Built-In Customer Communication Tools Automatically Send Relevant and Contextual Messages to the Right Users at the Right Time to Drive Customer Engagement and Retention at Scale

September 15, 2015
Press Release
Totango Innovates Customer Success Management With Next Generation Salesforce Integration & Native Force.com Application

Comprehensive Customer Success Engagement Data and Work Management Tools Now Available Inside Salesforce CRM

July 16, 2015
Press Release
Totango Launches New Early Warning System With Powerful SuccessPlays and Account Scorecards to Scale Customer Success Operations

Automated Business Process Capabilities and Dynamic Account Benchmarking Enable Teams to Follow Best Practices and Drive More Effective Customer Interactions

June 3, 2015
Press Release
Totango Announces Breakthrough Innovation for Businesses to Prove Their ROI

New ROI Metrics Capability Helps Customer Success Teams Deliver Tangible Results and Maximize Business Impact on Customers

March 24, 2015
Press Release
Totango Announces the 2015 Customer Success Hero Awards for Individuals and Teams

Flagship Industry Awards Expanded for the First Time to Recognize and Celebrate the Best Customer Success Teams

March 23, 2015
Press Release
Record Attendance at the Customer Success Summit

The Customer Success Community Gathers to Share Best Practices and Advance the State of the Profession

March 11, 2015
Press Release
Totango Reimagines Customer Success With the Release of Its Next Generation Platform

Turn Insights Into Action With the Industry's Most Comprehensive Customer Success Intelligence and Productivity Solution

March 11, 2015
Press Release
Totango Sets Customer Success Industry on Fire With Marquis Customer Wins and Industry Accolades

Totango, the leader in customer success management and user engagement, today announced the addition of several new enterprise accounts, including Jobvite, Support.com and Innography, to its customer portfolio fueling the company's phenomenal growth in the last quarter.

March 2, 2015
Press Release
Nomination Now Open for the 2015 Customer Success Heroes

Industry Awards for Leading Customer Success Professionals Drive Value to Their Customers

February 23, 2015
Press Release
Totango Develops New Framework to Measure SaaS Company Performance and Financial Health

Customer Retention Cost Metric Helps Subscription Businesses Benchmark Customer Success Efforts and Investment

February 4, 2015
Press Release
Totango to Host 3rd Annual Customer Success Summit in San Francisco

Leading Industry Event Will Bring Together Hundreds of Attendees From SaaS and Subscription Businesses

October 13, 2014
Press Release
Totango Transforms Salesforce CRM Into Customer Success Platform

First-Ever Customer Success Portfolio Management Capabilities Now Available Inside Salesforce CRM

October 2, 2014
Press Release
Totango Announces Industry-Leading Data Integration Framework for Customer Success Management

Expanded Integration Hub Opens New Ways to Leverage All Enterprise Data Assets for Customer Success Operations

September 3, 2014
Press Release
Totango Appoints Maksim Ovsyannikov as Chief Product Officer

Former Zendesk and Salesforce.com Product Executive Joins the Leader in Customer Success Management for Cloud Services

March 20, 2014
Press Release
Totango Announces The 2014 Customer Success Heroes

Flagship Awards for Customer Success Profession Recognize Leading Practitioners Who Offer True Value to Their Customers

March 19, 2014
Press Release
Totango Unveils 'Smart Truth Scoring' for Customer Success Profession

New Predictive Customer Health Signals Detect Early Signs of Churn and Show Businesses the Truth About Their Customers

March 19, 2014
Press Release
Totango Publishes The Customer Success Manifesto

Join the Modern Customer Success Movement by Downloading the Manifesto for Your Customer Success Team

February 5, 2014
Press Release
Totango Lands $15.5 Million to Empower Customer Success Officers With the 'Truth'

Totango Accelerates Vision to Become the Standard Platform for Online Services to Understand and Proactively Drive Customer Value

November 12, 2013
Press Release
Totango Finishes Strong in Q3 with Partnerships and 400% Growth Plus Upcoming Presence at Dreamforce 2013

Totango announces two partnerships and their Dreamforce presence: The Customer Lounge and DreamCharge Station.

October 24, 2013
Press Release
Totango Announces OEM Relationship with Jive Software

Jive embeds Totango’s engagement management technology in its social business platform.

October 17, 2013
Press Release
Totango Launches Customer Insights App for Zendesk Marketplace

The leaders in customer success and customer support integrate their solutions to enable companies to offer an unparalleled customer experience.

July 9, 2013
Press Release
Totango Hires Chief Marketing Officer as Growth Accelerates

Ex-Salesforce.com executive Kaiser Mulla-Feroze joins the leader in customer engagement management for cloud services.

June 27, 2013
Press Release
Totango Announces New Engagement Reporting Feature

Totango continues to pump out new reporting features for its customer engagement management platform.

May 29, 2013
Press Release
Totango Analyzes the State of the Customer Success Profession in Latest Research Report

Totango report “2013 State of the Profession: Customer Success” provides insight into challenges, compensation structure, experience, organization, and more.

May 21, 2013
Press Release
Totango Announces Customer Success Management (CSM) Dashboard on Salesforce

The updated CSM dashboard packages detailed customer lifecycle information in one view on Salesforce.com.

April 26, 2013
Press Release
Totango Releases new "Search by User" Feature on their Customer Engagement Management Platform

With the ability to drill down and search by users within the Totango platform, SaaS companies can understand user activity and know their users better.

March 14, 2013
Press Release
Software Vendors Are Not Pro-Customer Companies Just Yet

New Totango survey finds that software companies desire to focus on their customers, but still face big organizational, technology and methodology hurdles

February 7, 2013
Press Release
2013 Customer Success Summit Agenda and Speaker Lineup is Announced

Thought Leaders Pile Onto March 14th 2013 Customer-centric Enterprise Event

January 31, 2013
Press Release
Totango Announces the World’s First Summit on The Customer Centric Enterprise

The Software & Information Industry Association partners with Totango to educate executives on the customer-centric transformation of the software industry.

December 6, 2012
Press Release
Totango Announces Research into Customer Marketing Practices, a New Version of its Customer Engagement Platform and Customer Journey Mapping for SaaS Workshops

Customer Journey Mapping is the new strategy to help SaaS companies drive growth. Totango is offering a free webinar and announcing private workshops.

July 26, 2012
Press Release
Customer Love: Totango is Managing 2.1 Million Online Users

Totango launches Customer Success stories that highlight customer engagement use-cases and milestones of current customers

October 10, 2011
Press Release
Totango Launches SaaS Executive Dashboard to Clearly Track SaaS Business Metrics

Provides Visibility Into Marketing, Sales, Customer Success and Product Management for SaaS Companies

Media Coverage

February 22, 2019
Media Coverage
Totango Adds Three Executives

February 22, 2019
Media Coverage
5 Channel Partner Updates

Talent: Totango has hired Robert Crissman as senior VP of Channels.

November 16, 2018
Media Coverage
With CEM market in sight, SAP must fit in new Qualtrics pieces

One of SAP's top priorities must now be integrating Qualtrics into the ERP giant's product suite, analysts and a customer said. But putting the pieces together may not be easy.

February 2, 2018
Media Coverage
Reducing Churn For Customer Success

March 8, 2017
Media Coverage
Customer Success Should Be A Team Sport

February 28, 2017
Media Coverage
Totango rolls out first chatbot for customer success

The text-based Zoe can pull info on customers or track teamwork in resolving a customer success issue.

September 14, 2016
Media Coverage
Pitango-backed Totango shows is can do the fandango after $8 million investment led by BGV

The company produces software that provides other companies with data about customers

September 14, 2016
Media Coverage
Customer success platform Totango raises $8M

The company's customers include Jobvite, Pandora, Zoom and Autodesk

April 1, 2016
Media Coverage
Customer Success Management Comes of Age

Ensuring that clients are getting the most out of what companies have to offer is key in today's as-a-service, subscription economy

March 28, 2016
Media Coverage
In the Pursuit of Business Happiness, the Customer Comes First

While sales teams have become the powerhouse in the enterprise space, companies have realized that the best customers are the ones that you already have.

March 22, 2016
Media Coverage
Totango Releases Enterprise Edition for Account Management

Totango Enterprise Edition helps subscription-based businesses better understand clients.

March 21, 2016
Media Coverage
Totango CEO Guy Nirpaz Releases "Farm Don't Hunt: The Definitive Guide to Customer Success"

Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations

March 21, 2016
Media Coverage
Totango CEO Guy Nirpaz Releases "Farm Don't Hunt: The Definitive Guide to Customer Success"

Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations

January 20, 2016
Media Coverage
SaaS Company, Totango, releases newest addition, SuccessBeat

The company that drives customer success management just released their newest tool, SuccessBeat

October 22, 2015
Media Coverage
6 Things You Should Know About Customer Success

Paying extra attention to current customers will help prevent churn—and turn them into promoters of your business.

September 22, 2015
Media Coverage
Totango Launches Customer Success Campaigns

With automated communications capabilities, the vendor strives to deepen customer engagement.

August 11, 2015
Media Coverage
5 Productivity Apps This Executive Swears By

Even at large businesses like Ticketfly, small apps that target individual tasks can make a world of difference.

June 4, 2015
Media Coverage
News You Can Use: Sprinklr, Totango, More

The latest in communications, acquisitions, messaging, metrics and consolidating from Coney Island of the West, the Five Boroughs the Mother of Presidents, the Tall Stick and the Pearl of the Orient.

June 4, 2015
Media Coverage
Totango Releases ROI Metrics to Help Companies Monitor Product Performance

Improved satisfaction measurements aim to give organization tailored customer insights.

January 14, 2015
Media Coverage
The 3 Biggest Sins of Customer Engagement

January 1, 2015
Media Coverage
Guy Nirpaz, CEO, Totango

As SaaS companies expand their Customer Success initiatives and teams, what advice would you give them on thinking about the role of Customer Success?

November 25, 2014
Media Coverage
Don't Get Dumped

Customer loyalty is key in the new economy.

September 17, 2014
Media Coverage
How to Ensure Success in Your Customer's Journey

July 11, 2014
Media Coverage
3 Steps for Rethinking Your Customer Relationships

In an increasingly transparent economy, value is key.

April 2, 2014
Media Coverage
Ushering in a New Era of the Customer

March 19, 2014
Media Coverage
How to Be a Great Chief Customer Officer

February 28, 2014
Media Coverage
Dani's Perspective on SaaS

“The only place where success comes before work is in a dictionary” (Vidal Sassoon)

November 6, 2012
Media Coverage
What makes a free trial work (or not)

November 5, 2012
Media Coverage
Episode 59: Zendesk & Totango with Sam Boonin

October 3, 2012
Media Coverage
Totango's 9-Month Surge from Scratch to 100 Corporate Customers

It is not often that a company can open its doors and get 100 paying corporate customers nine months later. But thanks to a service that lets companies measure how much their customers use their online service and take action to boost engagement, Totango is growing explosively.It is not often that a company can open its doors and get 100 paying corporate customers nine months later.

April 2, 2012
Media Coverage
Bio as Bible: Managers Imitate Steve Jobs

Biography of Apple Co-Founder Becomes Management Guide; Perfection, Turtlenecks

December 30, 2011
Media Coverage
8 Ways Digital Will Improve B2B Sales in 2012

October 10, 2011
Media Coverage
Totango Powers SaaS Vendor Insights

August 5, 2011
Media Coverage
Use Totango for real-time SaaS usage tracking

After learning about and implementing Totango, Justin James says he's extremely impressed with the real-time application usage tracker.

Awards

June 2, 2016
Award
Totango Wins SIIA Business Technology CODiE Award for Best CRM and Best Mobile CRM

Totango Customer Success Platform Earns Prestigious Industry Recognition

September 23, 2015
Award
Totango Wins Gold Stevie Award in 2015 American Business Awards

Experts Honor the Customer Success Platform as Top Software Product of the Year

May 12, 2015
Award
Totango Wins Industry Awards for Product Excellence

The Leader in Customer Success Management Recognized for Best Solution in Mobile and CRM Categories

January 19, 2015
Award
And the winners of the 2015 CRM Watchlist are...

Finally, we have the winners of the 2015 CRM Watchlist. This year, it was tougher than ever to win, but these companies have what it takes to make a big impact on the markets they play in.

September 16, 2014
Award
Totango Wins Silver Stevie Award in 2014 American Business Awards

Experts Honor Customer Success Solution as Top Software Platform of the Year

April 17, 2013
Award
Beagle Research Group Announces 2013 WizKids Award

Emerging software companies with remarkable approaches to business top the list.

Align your organization around the customer

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