Totango Launches Dynamic Assignment for the Enterprise, Delivers Personalized, Precision Engagement to Maximize Customer Success

With Dynamic Assignment, enterprises can now dynamically allocate people, based on fit, skill, or availability, to engage with customers on an as-needed basis, delivering the optimal level of personalization and customized engagement throughout the customer journey.

Totango Unveils Product Innovations to Fuel Rapid, Intuitive and Connected Enterprise Customer Success

New Advancements Eliminate Friction Between Teams, Processes & Customers to Enable Digital Transformation Across the Enterprise

Totango Spark Successfully Deployed as SAP’s One Customer Success Platform

Totango Solution to Help SAP Scale Enterprise Customer Success Across Entire Organization

New Research Reveals Growth of Customer Success Profession and its Strategic and Financial Role in Enterprise Business Success

Compensation for Customer Success Professionals Increases and Compensation Structures Evolve as Revenue Responsibility Grows Across Customer Success Teams

Totango Operationalizes Customer Success for Growing Roster of Enterprise Customers

Autodesk, Tyler Technologies and Waystar Select Totango to Complete Digital Transformation Initiatives and Achieve Customer-centricity Across the Enterprise

Totango Wins Prestigious 2019 SIIA CODiE Award for Best Customer Success Management Solution

Flagship Customer Success Software Platform Spark Receives Industry Accolades from SIIA and American Business Awards

Totango Hosts Inaugural Global Executive Forum, Appoints Seasoned SVP of Customer Success Underscoring Leadership and Rapid Growth of Enterprise Customer Base

Kevin O’Came Shares Perspective on Eliminating Customer Success Silos at Inaugural Totango Global Executive Forum for Enterprise Executives Seeking to Accelerate Business Growth through Customer Centricity

Totango Launches Customer Advisory Board to Drive Industry-Wide Innovation for Customer Success

Leaders in Customer Centered Economy to Convene at First Meeting During Upcoming Customer Success Summit - 2019 Global Executive Forum

Totango Announces 2019 Customer Success Summit Conference

New Conference Launches with Inaugural Invite-Only Global Executive Forum for Customer Success Executives to be held in Napa, CA from April 15-17, 2019

Totango Expands Leadership Team to Capitalize on Business Growth and Vision for Enabling the Customer-Centered Enterprise

Appoints Seasoned Industry Veterans to Support Strategic Initiatives Across Finance, Sales and Marketing

Totango More Than Doubles Business in 2018, Appoints Seasoned SVP of Engineering to Build Next Generation of Customer Success Solutions for the Customer-Centered Enterprise

Hires Yaron Avisror to Lead Next Level of Customer Success Innovation Powered by Enterprise-Grade AI and Machine Learning

Totango Takes Customer Centered Paradigm Mainstream in the Enterprise with General Availability of Spark Platform and New Product Innovations

Preferred Customer Success Software for the Enterprise Delivers Results in Weeks Not Months or Years, Empowers Enterprises to Cross Digital Transformation Finish Line by Becoming Customer Centered

Totango Equips the Enterprise for the Customer Centered Economy, Where Boundless Customer Expectations are the New Normal

Articulates Vision to Shepherd Enterprises Across the Final Frontier of Digital Transformation to Keep Up with Rapidly Increasing, Radically Evolving Customer Expectations

Totango Extends Product Leadership in Enterprise Customer Success with the Acquisition of Personity.ai

Totango, the leader in enterprise customer success solutions, announced today that it has acquired Personity.ai.

Totango Brings on Veteran Enterprise Customer Success Executive to Lead Team

Totango, the leader in Customer Success solutions for the enterprise, today announced the addition of Mark Fordham as VP Customer Success. The company is continuing to experience substantial growth in the enterprise market and recognizes the need for a strong advocate and leader to guide customers successfully through their journey.

Totango’s Zoe Application Now Certified in the ServiceNow® Store

Integrate Customer Service and Customer Success for Higher Impact and Value

Totango Introduces Spark as the Fastest Way to Get Results in Customer Success

CEO Guy Nirpaz to Introduce Spark at the 2018 Customer Success Summit

Totango Closes Funding Round to Fuel Enterprise Expansion

Totango, the leader in Enterprise Customer Success solutions, announced closing a round of funding of $9 million to continue to scale the company to exponential growth.

Totango Named SIIA Business Technology CODiE Award Finalist for Four Categories, Including Best Customer Success Management Solution

Totango customer success platform earns prestigious industry recognition

Zoe Propels Accelerated Growth of Totango After Two Months on Marketplace

Strong Market Adoption of Zoe by Influential Customer Base and Business Expansion Increases Overall Value of Totango

Totango Appoints New SVP of Customer Success With Acquisition of Several Enterprise Customers

Totango Continues Exponential Growth in Enterprise Market

Totango Introduces Zoe, a Product That Empowers Every Employee to Participate in Customer Success

CEO Guy Nirpaz to Introduce Zoe at the 2017 Customer Success Summit

Totango Takes On the Enterprise Market With Strategic Investment & New Chairman

Totango Taps Former 3Com CEO as Chairman to Expand Enterprise Customer Success

Totango Releases Enterprise Edition for Sophisticated Account Management

For Subscription Businesses, Customer Success Software Simplifies Complex Sales Relationships, Reducing Churn and Increasing Recurring Revenue

Totango Hosting 2016 Customer Success Summit March 21-22 in San Francisco

Attendees Will Learn About Championing Customer Success, Winning Support, and More, to Help Subscription-Based Companies Improve

Leading Customer Success Platform Now Manages Two Million Enterprise Accounts for its Customers

2015 Marks Totango's Most Noteworthy Year to Date, With Threefold Increase in Net New Revenue Booked Year-Over-Year

Totango Customer Success Platform Adds Revenue Center to Growing List of Product Innovations

New Capability Helps SaaS Companies Forecast, Visualize, and Influence Renewal and Upsell Revenue to Fuel Growth

Totango Adds SuccessBeat Reflection Tool to Its Ever-Expanding Customer Success Platform

Deliver Personalized, Automated Adoption and ROI Reports to Key Account Contacts and End-Users

Totango Launches Customer Success Campaigns, the Only Goal-Driven, Automated Customer Communication Technology for Customer Success

Built-In Customer Communication Tools Automatically Send Relevant and Contextual Messages to the Right Users at the Right Time to Drive Customer Engagement and Retention at Scale

Totango Innovates Customer Success Management With Next Generation Salesforce Integration & Native Force.com Application

Comprehensive Customer Success Engagement Data and Work Management Tools Now Available Inside Salesforce CRM

Totango Launches New Early Warning System With Powerful SuccessPlays and Account Scorecards to Scale Customer Success Operations

Automated Business Process Capabilities and Dynamic Account Benchmarking Enable Teams to Follow Best Practices and Drive More Effective Customer Interactions

Totango Announces Breakthrough Innovation for Businesses to Prove Their ROI

New ROI Metrics Capability Helps Customer Success Teams Deliver Tangible Results and Maximize Business Impact on Customers

Totango Announces the 2015 Customer Success Hero Awards for Individuals and Teams

Flagship Industry Awards Expanded for the First Time to Recognize and Celebrate the Best Customer Success Teams

Record Attendance at the Customer Success Summit

The Customer Success Community Gathers to Share Best Practices and Advance the State of the Profession

Totango Reimagines Customer Success With the Release of Its Next Generation Platform

Turn Insights Into Action With the Industry's Most Comprehensive Customer Success Intelligence and Productivity Solution

Totango Sets Customer Success Industry on Fire With Marquis Customer Wins and Industry Accolades

Totango, the leader in customer success management and user engagement, today announced the addition of several new enterprise accounts, including Jobvite, Support.com and Innography, to its customer portfolio fueling the company's phenomenal growth in the last quarter.

Nomination Now Open for the 2015 Customer Success Heroes

Industry Awards for Leading Customer Success Professionals Drive Value to Their Customers

Totango Develops New Framework to Measure SaaS Company Performance and Financial Health

Customer Retention Cost Metric Helps Subscription Businesses Benchmark Customer Success Efforts and Investment

Totango to Host 3rd Annual Customer Success Summit in San Francisco

Leading Industry Event Will Bring Together Hundreds of Attendees From SaaS and Subscription Businesses

Totango Transforms Salesforce CRM Into Customer Success Platform

First-Ever Customer Success Portfolio Management Capabilities Now Available Inside Salesforce CRM

Totango Announces Industry-Leading Data Integration Framework for Customer Success Management

Expanded Integration Hub Opens New Ways to Leverage All Enterprise Data Assets for Customer Success Operations

Totango Appoints Maksim Ovsyannikov as Chief Product Officer

Former Zendesk and Salesforce.com Product Executive Joins the Leader in Customer Success Management for Cloud Services

Totango Announces The 2014 Customer Success Heroes

Flagship Awards for Customer Success Profession Recognize Leading Practitioners Who Offer True Value to Their Customers

Totango Unveils 'Smart Truth Scoring' for Customer Success Profession

New Predictive Customer Health Signals Detect Early Signs of Churn and Show Businesses the Truth About Their Customers

Totango Publishes The Customer Success Manifesto

Join the Modern Customer Success Movement by Downloading the Manifesto for Your Customer Success Team

Totango Lands $15.5 Million to Empower Customer Success Officers With the 'Truth'

Totango Accelerates Vision to Become the Standard Platform for Online Services to Understand and Proactively Drive Customer Value

Totango Finishes Strong in Q3 with Partnerships and 400% Growth Plus Upcoming Presence at Dreamforce 2013

Totango announces two partnerships and their Dreamforce presence: The Customer Lounge and DreamCharge Station.

Totango Announces OEM Relationship with Jive Software

Jive embeds Totango’s engagement management technology in its social business platform.

Totango Launches Customer Insights App for Zendesk Marketplace

The leaders in customer success and customer support integrate their solutions to enable companies to offer an unparalleled customer experience.

Totango takes home CloudBeat 2013's midstage Innovation Showdown

Totango Hires Chief Marketing Officer as Growth Accelerates

Ex-Salesforce.com executive Kaiser Mulla-Feroze joins the leader in customer engagement management for cloud services.

Totango Announces New Engagement Reporting Feature

Totango continues to pump out new reporting features for its customer engagement management platform.

Totango Analyzes the State of the Customer Success Profession in Latest Research Report

Totango report “2013 State of the Profession: Customer Success” provides insight into challenges, compensation structure, experience, organization, and more.

Totango Announces Customer Success Management (CSM) Dashboard on Salesforce

The updated CSM dashboard packages detailed customer lifecycle information in one view on Salesforce.com.

Totango Releases new "Search by User" Feature on their Customer Engagement Management Platform

With the ability to drill down and search by users within the Totango platform, SaaS companies can understand user activity and know their users better.

Software Vendors Are Not Pro-Customer Companies Just Yet

New Totango survey finds that software companies desire to focus on their customers, but still face big organizational, technology and methodology hurdles

2013 Customer Success Summit Agenda and Speaker Lineup is Announced

Thought Leaders Pile Onto March 14th 2013 Customer-centric Enterprise Event

Totango Announces the World’s First Summit on The Customer Centric Enterprise

The Software & Information Industry Association partners with Totango to educate executives on the customer-centric transformation of the software industry.

Totango Announces Research into Customer Marketing Practices, a New Version of its Customer Engagement Platform and Customer Journey Mapping for SaaS Workshops

Customer Journey Mapping is the new strategy to help SaaS companies drive growth. Totango is offering a free webinar and announcing private workshops.

Customer Love: Totango is Managing 2.1 Million Online Users

Totango launches Customer Success stories that highlight customer engagement use-cases and milestones of current customers

Totango Launches SaaS Executive Dashboard to Clearly Track SaaS Business Metrics

Provides Visibility Into Marketing, Sales, Customer Success and Product Management for SaaS Companies

Qualtrics Announces Significant Expansion of the Qualtrics Developer Platform, Extending Its Reach Into 10 Additional Categories

TechBytes with Jamie Bertasi Chief Operations Officer at Totango

SAP Deploys Totango to Improve Customer Success

Three Secrets For Effective Customer Success In The Digital Age

This Author And Expert Says Data Democratization Is Key In A Customer-Centric Economy

The Role of Customer Success in the Customer Centered Economy

Could a “Customer Success” Mindset Save the CX Industry?

Totango Adds Three Executives

5 Channel Partner Updates

Talent: Totango has hired Robert Crissman as senior VP of Channels.

2019 Predictions for Marketing, Sales, and Service: Market Mashups, the Rise of Specialists, and a Reinvigorated Grimm Reaper

The Best Way to Scale in SaaS isn’t New — it’s Overlooked

ExactTarget's McCorkle Hatches MetaCZ to Improve Software Experience

“Augment me – I’m a customer success manager.”

6 Things to Know About SAP's $8 Billion Qualtrics Acquisition

SAP integrates Totango platform to enable the customer-centered enterprise

With CEM market in sight, SAP must fit in new Qualtrics pieces

One of SAP's top priorities must now be integrating Qualtrics into the ERP giant's product suite, analysts and a customer said. But putting the pieces together may not be easy.

SAP to Acquire Qualtrics, Changing the Game for CX, CRM, and ERP Industries

Meet Yashwanth Hemaraj, a partner at Benhamou Global Ventures

Totango Announces General Availability and New Features for Spark, Its Customer Success Platform

Totango Integrates Solutions with SAP to Enable the Customer Centered Enterprise

Shasta Ventures is doubling down on securitystart ups with 3 new hires

Interview with John Lee, CEO and Founder, ProsperWorks

Facebook Australia wants partners to drive "exponential growth of Workplace

Totango Extends Product Leadership in Enterprise Customer Success with the Acqusition of Personality.ai

Totango: Customer Success along the Entire Customer Journey

Tufin Announces Security Automation for Containers and Microservices

CustomerSuccessBox helping SaaS companies improve MRR, LTV raises $1 M for expansion

DX Newsbyte: CDP Institute Releases Vendor Report, Appirio CEO Steps Down and Other DX News

Totango secures $9 million in funding to help organisations improve customer engagement

The Top Five Innovative Cloud Technologies of 2016 (According to Us)

Reducing Churn For Customer Success

B2B Marketers Are Buying Customer Data Platforms. Here's Why.

Wiredrive Accelerates Customer Success with Totango

Marketing Technology Landscape Supergraphic (2017): Martech 5000

Customer Success Should Be A Team Sport

Meet Zoe™ – a Collaborative Chatbot by Totango to Engage Employees for Customer Success

CMO's top 8 martech stories for the week - 3 March 2017

Totango rolls out first chatbot for customer success

The text-based Zoe can pull info on customers or track teamwork in resolving a customer success issue.

SearchCap: DMOZ shutting, AdWords price extensions expands & Bing Ads editor for Mac

Marketing Day: Twitter’s new anti-abuse tools, YouTube TV subscription service & more

Totango launches Zoe, a customer management Slack bot for teams

Totango Introduces Zoe, a Slack-based Bot to Facilitate Teams on Customer Management

Pitango-backed Totango shows is can do the fandango after $8 million investment led by BGV

The company produces software that provides other companies with data about customers

Customer success platform Totango raises $8M

The company's customers include Jobvite, Pandora, Zoom and Autodesk

4 Recurring Revenue Models to Grow Your E-Commerce Business

Totango Summit: 5 Heads of ‘Customer Success’ Share Lessons Learned

Farm Don’t Hunt: The Definitive Guide to Customer Success [Book Review]

Customer Success Management Comes of Age

Ensuring that clients are getting the most out of what companies have to offer is key in today's as-a-service, subscription economy

In the Pursuit of Business Happiness, the Customer Comes First

While sales teams have become the powerhouse in the enterprise space, companies have realized that the best customers are the ones that you already have.

Totango Releases Enterprise Edition for Account Management

Totango Enterprise Edition helps subscription-based businesses better understand clients.

Totango CEO Guy Nirpaz Releases "Farm Don't Hunt: The Definitive Guide to Customer Success"

Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations

Totango CEO Guy Nirpaz Releases "Farm Don't Hunt: The Definitive Guide to Customer Success"

Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations

The 5 Customer Success Tools You’ll Need to Serve Billion Dollar Companies

Totango’s New Feature Helps SaaS Companies Control Revenue Streams

Totango Presents New Feature to Monitor Revenue Streams

It Takes Two Totango – Customer Success Interview with Guy Nirpaz – Totango CEO

SaaS Company Totango Adds SuccessBeat Tool Suite

SaaS Company, Totango, releases newest addition, SuccessBeat

The company that drives customer success management just released their newest tool, SuccessBeat

Interview with Kaiser Mulla-Feroze, CMO - Totango

6 Things You Should Know About Customer Success

Paying extra attention to current customers will help prevent churn—and turn them into promoters of your business.

Totango Streamlines Customer Success Management to Drive Business Processes within Salesforce

Totango Launches Customer Success Campaigns

With automated communications capabilities, the vendor strives to deepen customer engagement.

Totango CEO Guy Nirpaz shares his vision for customer success

5 Productivity Apps This Executive Swears By

Even at large businesses like Ticketfly, small apps that target individual tasks can make a world of difference.

News You Can Use: Sprinklr, Totango, More

The latest in communications, acquisitions, messaging, metrics and consolidating from Coney Island of the West, the Five Boroughs the Mother of Presidents, the Tall Stick and the Pearl of the Orient.

Totango Releases ROI Metrics to Help Companies Monitor Product Performance

Improved satisfaction measurements aim to give organization tailored customer insights.

How Much Does it Really Cost to Keep Your Customers?

10 Ways to Stop “Churn Baby Churn” with B2B Customers

The 3 Biggest Sins of Customer Engagement

Guy Nirpaz, CEO, Totango

As SaaS companies expand their Customer Success initiatives and teams, what advice would you give them on thinking about the role of Customer Success?

Don't Get Dumped

Customer loyalty is key in the new economy.

Transform the Customer Journey with Predictive Analytics

Does Salesforce Have The Right Ingredients To Become A Customer Success Platform?

5 Proven Ways to Create Long-Lasting Customer Relationships

When Should You Start Investing In Customer Success?

Why Businesses Should Go Beyond 'Customer Service'

How to Ensure Success in Your Customer's Journey

Prix-fixe no more: Why à la carte is the future of software delivery

3 Steps for Rethinking Your Customer Relationships

In an increasingly transparent economy, value is key.

Ushering in a New Era of the Customer

The Shifting Responsibilities of Marketing Pros

How to Be a Great Chief Customer Officer

Dani's Perspective on SaaS

“The only place where success comes before work is in a dictionary” (Vidal Sassoon)

Being Contextually Relevant Increases Customer Loyalty

Totango locks down $15.5M to keeping cloud software users paying up

Totango raises $15.5M to help keep cloud app customers happy

Totango Picks Up $15.5M More To Grow Its Product Focused On Preserving SaaS Customer Value

Are you thinking what I’m thinking? Customer context leads to better service.

Cloud companies need to prove their worth every single month — here's how they're trying

Meet the 10 startups competing in the CloudBeat ‘Innovation Showdown’

SaaS Rolls Into the Third Wave at the Cloud Analytics Summit

Practical Ways to Use Lifecycle Emails to Get More Customers

Getting the Vendor Back Into the Driver's Seat

Loyalty And Retention Driving Next Generation Of Customer Lifecycle Management

What makes a free trial work (or not)

Episode 59: Zendesk & Totango with Sam Boonin

Totango's 9-Month Surge from Scratch to 100 Corporate Customers

It is not often that a company can open its doors and get 100 paying corporate customers nine months later. But thanks to a service that lets companies measure how much their customers use their online service and take action to boost engagement, Totango is growing explosively.It is not often that a company can open its doors and get 100 paying corporate customers nine months later.

6 Tips To Successfully Develop and Launch New Features

Managing Challenges of Onboarding SaaS Customers and Converting from Free Software Trials

Bio as Bible: Managers Imitate Steve Jobs

Biography of Apple Co-Founder Becomes Management Guide; Perfection, Turtlenecks

Totango Wins Gold Stevie Award in 11th Annual Stevie Awards for Sales & Customer Service

Totango Wins SIIA Business Technology CODiE Award for Best CRM and Best Mobile CRM

Totango Customer Success Platform Earns Prestigious Industry Recognition

Totango Wins Gold Stevie Award in 2015 American Business Awards

Experts Honor the Customer Success Platform as Top Software Product of the Year

Totango Wins Industry Awards for Product Excellence

The Leader in Customer Success Management Recognized for Best Solution in Mobile and CRM Categories

And the winners of the 2015 CRM Watchlist are...

Finally, we have the winners of the 2015 CRM Watchlist. This year, it was tougher than ever to win, but these companies have what it takes to make a big impact on the markets they play in.

Totango Wins Silver Stevie Award in 2014 American Business Awards

Experts Honor Customer Success Solution as Top Software Platform of the Year

Totango takes home CloudBeat 2013's midstage Innovation Showdown

Beagle Research Group Announces 2013 WizKids Award

Emerging software companies with remarkable approaches to business top the list.

CRM Watchlist 2013: It all starts...now. The Finalists

Totango Wins THINKstrategies' Best of SaaS Showplace (BoSS) Award