With Dynamic Assignment, enterprises can now dynamically allocate people, based on fit, skill, or availability, to engage with customers on an as-needed basis, delivering the optimal level of personalization and customized engagement throughout the customer journey.
New Advancements Eliminate Friction Between Teams, Processes & Customers to Enable Digital Transformation Across the Enterprise
Totango Solution to Help SAP Scale Enterprise Customer Success Across Entire Organization
Compensation for Customer Success Professionals Increases and Compensation Structures Evolve as Revenue Responsibility Grows Across Customer Success Teams
Autodesk, Tyler Technologies and Waystar Select Totango to Complete Digital Transformation Initiatives and Achieve Customer-centricity Across the Enterprise
Flagship Customer Success Software Platform Spark Receives Industry Accolades from SIIA and American Business Awards
Kevin O’Came Shares Perspective on Eliminating Customer Success Silos at Inaugural Totango Global Executive Forum for Enterprise Executives Seeking to Accelerate Business Growth through Customer Centricity
Leaders in Customer Centered Economy to Convene at First Meeting During Upcoming Customer Success Summit - 2019 Global Executive Forum
New Conference Launches with Inaugural Invite-Only Global Executive Forum for Customer Success Executives to be held in Napa, CA from April 15-17, 2019
Appoints Seasoned Industry Veterans to Support Strategic Initiatives Across Finance, Sales and Marketing
Hires Yaron Avisror to Lead Next Level of Customer Success Innovation Powered by Enterprise-Grade AI and Machine Learning
Preferred Customer Success Software for the Enterprise Delivers Results in Weeks Not Months or Years, Empowers Enterprises to Cross Digital Transformation Finish Line by Becoming Customer Centered
Articulates Vision to Shepherd Enterprises Across the Final Frontier of Digital Transformation to Keep Up with Rapidly Increasing, Radically Evolving Customer Expectations
Joint Solution and Go-to-Market Empower Enterprise Customers to Accelerate Customer Lifetime Value by Operationalizing Customer Centricity Across Their Entire Organization
Totango, the leader in enterprise customer success solutions, announced today that it has acquired Personity.ai.
Totango, the leader in Customer Success solutions for the enterprise, today announced the addition of Mark Fordham as VP Customer Success. The company is continuing to experience substantial growth in the enterprise market and recognizes the need for a strong advocate and leader to guide customers successfully through their journey.
Integrate Customer Service and Customer Success for Higher Impact and Value
CEO Guy Nirpaz to Introduce Spark at the 2018 Customer Success Summit
Totango, the leader in Enterprise Customer Success solutions, announced closing a round of funding of $9 million to continue to scale the company to exponential growth.
Totango customer success platform earns prestigious industry recognition
Strong Market Adoption of Zoe by Influential Customer Base and Business Expansion Increases Overall Value of Totango
Totango Continues Exponential Growth in Enterprise Market
CEO Guy Nirpaz to Introduce Zoe at the 2017 Customer Success Summit
Totango Taps Former 3Com CEO as Chairman to Expand Enterprise Customer Success
For Subscription Businesses, Customer Success Software Simplifies Complex Sales Relationships, Reducing Churn and Increasing Recurring Revenue
Attendees Will Learn About Championing Customer Success, Winning Support, and More, to Help Subscription-Based Companies Improve
2015 Marks Totango's Most Noteworthy Year to Date, With Threefold Increase in Net New Revenue Booked Year-Over-Year
New Capability Helps SaaS Companies Forecast, Visualize, and Influence Renewal and Upsell Revenue to Fuel Growth
Deliver Personalized, Automated Adoption and ROI Reports to Key Account Contacts and End-Users
Built-In Customer Communication Tools Automatically Send Relevant and Contextual Messages to the Right Users at the Right Time to Drive Customer Engagement and Retention at Scale
Comprehensive Customer Success Engagement Data and Work Management Tools Now Available Inside Salesforce CRM
Automated Business Process Capabilities and Dynamic Account Benchmarking Enable Teams to Follow Best Practices and Drive More Effective Customer Interactions
New ROI Metrics Capability Helps Customer Success Teams Deliver Tangible Results and Maximize Business Impact on Customers
Flagship Industry Awards Expanded for the First Time to Recognize and Celebrate the Best Customer Success Teams
The Customer Success Community Gathers to Share Best Practices and Advance the State of the Profession
Turn Insights Into Action With the Industry's Most Comprehensive Customer Success Intelligence and Productivity Solution
Totango, the leader in customer success management and user engagement, today announced the addition of several new enterprise accounts, including Jobvite, Support.com and Innography, to its customer portfolio fueling the company's phenomenal growth in the last quarter.
Industry Awards for Leading Customer Success Professionals Drive Value to Their Customers
Customer Retention Cost Metric Helps Subscription Businesses Benchmark Customer Success Efforts and Investment
Leading Industry Event Will Bring Together Hundreds of Attendees From SaaS and Subscription Businesses
First-Ever Customer Success Portfolio Management Capabilities Now Available Inside Salesforce CRM
Expanded Integration Hub Opens New Ways to Leverage All Enterprise Data Assets for Customer Success Operations
Former Zendesk and Salesforce.com Product Executive Joins the Leader in Customer Success Management for Cloud Services
Flagship Awards for Customer Success Profession Recognize Leading Practitioners Who Offer True Value to Their Customers
New Predictive Customer Health Signals Detect Early Signs of Churn and Show Businesses the Truth About Their Customers
Join the Modern Customer Success Movement by Downloading the Manifesto for Your Customer Success Team
Totango Accelerates Vision to Become the Standard Platform for Online Services to Understand and Proactively Drive Customer Value
Totango announces two partnerships and their Dreamforce presence: The Customer Lounge and DreamCharge Station.
Jive embeds Totango’s engagement management technology in its social business platform.
The leaders in customer success and customer support integrate their solutions to enable companies to offer an unparalleled customer experience.
Ex-Salesforce.com executive Kaiser Mulla-Feroze joins the leader in customer engagement management for cloud services.
Totango continues to pump out new reporting features for its customer engagement management platform.
Totango report “2013 State of the Profession: Customer Success” provides insight into challenges, compensation structure, experience, organization, and more.
The updated CSM dashboard packages detailed customer lifecycle information in one view on Salesforce.com.
With the ability to drill down and search by users within the Totango platform, SaaS companies can understand user activity and know their users better.
New Totango survey finds that software companies desire to focus on their customers, but still face big organizational, technology and methodology hurdles
Thought Leaders Pile Onto March 14th 2013 Customer-centric Enterprise Event
The Software & Information Industry Association partners with Totango to educate executives on the customer-centric transformation of the software industry.
Customer Journey Mapping is the new strategy to help SaaS companies drive growth. Totango is offering a free webinar and announcing private workshops.
Totango launches Customer Success stories that highlight customer engagement use-cases and milestones of current customers
Provides Visibility Into Marketing, Sales, Customer Success and Product Management for SaaS Companies
Talent: Totango has hired Robert Crissman as senior VP of Channels.
One of SAP's top priorities must now be integrating Qualtrics into the ERP giant's product suite, analysts and a customer said. But putting the pieces together may not be easy.
The text-based Zoe can pull info on customers or track teamwork in resolving a customer success issue.
The company produces software that provides other companies with data about customers
The company's customers include Jobvite, Pandora, Zoom and Autodesk
Ensuring that clients are getting the most out of what companies have to offer is key in today's as-a-service, subscription economy
While sales teams have become the powerhouse in the enterprise space, companies have realized that the best customers are the ones that you already have.
Totango Enterprise Edition helps subscription-based businesses better understand clients.
Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations
Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations
The company that drives customer success management just released their newest tool, SuccessBeat
Paying extra attention to current customers will help prevent churn—and turn them into promoters of your business.
With automated communications capabilities, the vendor strives to deepen customer engagement.
Even at large businesses like Ticketfly, small apps that target individual tasks can make a world of difference.
The latest in communications, acquisitions, messaging, metrics and consolidating from Coney Island of the West, the Five Boroughs the Mother of Presidents, the Tall Stick and the Pearl of the Orient.
Improved satisfaction measurements aim to give organization tailored customer insights.
As SaaS companies expand their Customer Success initiatives and teams, what advice would you give them on thinking about the role of Customer Success?
Customer loyalty is key in the new economy.
In an increasingly transparent economy, value is key.
“The only place where success comes before work is in a dictionary” (Vidal Sassoon)
It is not often that a company can open its doors and get 100 paying corporate customers nine months later. But thanks to a service that lets companies measure how much their customers use their online service and take action to boost engagement, Totango is growing explosively.It is not often that a company can open its doors and get 100 paying corporate customers nine months later.
Biography of Apple Co-Founder Becomes Management Guide; Perfection, Turtlenecks
Totango Customer Success Platform Earns Prestigious Industry Recognition
Experts Honor the Customer Success Platform as Top Software Product of the Year
The Leader in Customer Success Management Recognized for Best Solution in Mobile and CRM Categories
Finally, we have the winners of the 2015 CRM Watchlist. This year, it was tougher than ever to win, but these companies have what it takes to make a big impact on the markets they play in.
Experts Honor Customer Success Solution as Top Software Platform of the Year
Emerging software companies with remarkable approaches to business top the list.