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June 28, 2018
Totango Extends Product Leadership in Enterprise Customer Success with the Acquisition of Personity.aiApril 9, 2018
Totango Releases the Spark Platform for Customer Success with Goal-Oriented Executive ConsoleNew Data-Driven Solution to Get Faster Results
March 6, 2018
Totango’s Zoe Application Now Certified in the ServiceNow® StoreIntegrate Customer Service and Customer Success for Higher Impact and Value
March 5, 2018
Totango Introduces Spark as the Fastest Way to Get Results in Customer SuccessCEO Guy Nirpaz to Introduce Spark at the 2018 Customer Success Summit
February 26, 2018
Totango Closes Funding Round to Fuel Enterprise ExpansionJune 14, 2017
Totango Named SIIA Business Technology CODiE Award Finalist for Four Categories, Including Best Customer Success Management SolutionTotango customer success platform earns prestigious industry recognition
May 2, 2017
Zoe Propels Accelerated Growth of Totango After Two Months on MarketplaceStrong Market Adoption of Zoe by Influential Customer Base and Business Expansion Increases Overall Value of Totango
March 28, 2017
Totango Appoints New SVP of Customer Success With Acquisition of Several Enterprise CustomersTotango Continues Exponential Growth in Enterprise Market
February 27, 2017
Totango Introduces Zoe, a Product That Empowers Every Employee to Participate in Customer SuccessCEO Guy Nirpaz to Introduce Zoe at the 2017 Customer Success Summit
September 14, 2016
Totango Takes On the Enterprise Market With Strategic Investment & New ChairmanTotango Taps Former 3Com CEO as Chairman to Expand Enterprise Customer Success
March 22, 2016
Totango Releases Enterprise Edition for Sophisticated Account ManagementFor Subscription Businesses, Customer Success Software Simplifies Complex Sales Relationships, Reducing Churn and Increasing Recurring Revenue
March 22, 2016
Totango Releases Enterprise Edition for Sophisticated Account ManagementFor Subscription Businesses, Customer Success Software Simplifies Complex Sales Relationships, Reducing Churn and Increasing Recurring Revenue
March 21, 2016
Totango Hosting 2016 Customer Success Summit March 21-22 in San FranciscoAttendees Will Learn About Championing Customer Success, Winning Support, and More, to Help Subscription-Based Companies Improve
March 3, 2016
Leading Customer Success Platform Now Manages Two Million Enterprise Accounts for its Customers2015 Marks Totango's Most Noteworthy Year to Date, With Threefold Increase in Net New Revenue Booked Year-Over-Year
March 2, 2016
Totango Customer Success Platform Adds Revenue Center to Growing List of Product InnovationsNew Capability Helps SaaS Companies Forecast, Visualize, and Influence Renewal and Upsell Revenue to Fuel Growth
January 20, 2016
Totango Adds SuccessBeat Reflection Tool to Its Ever-Expanding Customer Success PlatformDeliver Personalized, Automated Adoption and ROI Reports to Key Account Contacts and End-Users
September 30, 2015
Totango Streamlines Customer Success Management to Drive Business Processes within SalesforceSeptember 22, 2015
Totango Launches Customer Success Campaigns, the Only Goal-Driven, Automated Customer Communication Technology for Customer SuccessBuilt-In Customer Communication Tools Automatically Send Relevant and Contextual Messages to the Right Users at the Right Time to Drive Customer Engagement and Retention at Scale
September 15, 2015
Totango Innovates Customer Success Management With Next Generation Salesforce Integration & Native Force.com ApplicationComprehensive Customer Success Engagement Data and Work Management Tools Now Available Inside Salesforce CRM
July 16, 2015
Totango Launches New Early Warning System With Powerful SuccessPlays and Account Scorecards to Scale Customer Success OperationsAutomated Business Process Capabilities and Dynamic Account Benchmarking Enable Teams to Follow Best Practices and Drive More Effective Customer Interactions
June 3, 2015
Totango Announces Breakthrough Innovation for Businesses to Prove Their ROINew ROI Metrics Capability Helps Customer Success Teams Deliver Tangible Results and Maximize Business Impact on Customers
March 24, 2015
Totango Announces the 2015 Customer Success Hero Awards for Individuals and TeamsFlagship Industry Awards Expanded for the First Time to Recognize and Celebrate the Best Customer Success Teams
March 23, 2015
Record Attendance at the Customer Success SummitThe Customer Success Community Gathers to Share Best Practices and Advance the State of the Profession
March 11, 2015
Totango Reimagines Customer Success With the Release of Its Next Generation PlatformTurn Insights Into Action With the Industry's Most Comprehensive Customer Success Intelligence and Productivity Solution
March 11, 2015
Totango Sets Customer Success Industry on Fire With Marquis Customer Wins and Industry AccoladesMarch 2, 2015
Nomination Now Open for the 2015 Customer Success HeroesIndustry Awards for Leading Customer Success Professionals Drive Value to Their Customers
February 23, 2015
Totango Develops New Framework to Measure SaaS Company Performance and Financial HealthCustomer Retention Cost Metric Helps Subscription Businesses Benchmark Customer Success Efforts and Investment
February 4, 2015
Totango to Host 3rd Annual Customer Success Summit in San FranciscoLeading Industry Event Will Bring Together Hundreds of Attendees From SaaS and Subscription Businesses
October 13, 2014
Totango Transforms Salesforce CRM Into Customer Success PlatformFirst-Ever Customer Success Portfolio Management Capabilities Now Available Inside Salesforce CRM
October 2, 2014
Totango Announces Industry-Leading Data Integration Framework for Customer Success ManagementExpanded Integration Hub Opens New Ways to Leverage All Enterprise Data Assets for Customer Success Operations
September 3, 2014
Totango Appoints Maksim Ovsyannikov as Chief Product OfficerFormer Zendesk and Salesforce.com Product Executive Joins the Leader in Customer Success Management for Cloud Services
March 20, 2014
Totango Announces The 2014 Customer Success HeroesFlagship Awards for Customer Success Profession Recognize Leading Practitioners Who Offer True Value to Their Customers
March 19, 2014
Totango Unveils 'Smart Truth Scoring' for Customer Success ProfessionNew Predictive Customer Health Signals Detect Early Signs of Churn and Show Businesses the Truth About Their Customers
March 19, 2014
Totango Publishes The Customer Success ManifestoJoin the Modern Customer Success Movement by Downloading the Manifesto for Your Customer Success Team
February 5, 2014
Totango Lands $15.5 Million to Empower Customer Success Officers With the 'Truth'Totango Accelerates Vision to Become the Standard Platform for Online Services to Understand and Proactively Drive Customer Value
November 12, 2013
Totango Finishes Strong in Q3 with Partnerships and 400% Growth Plus Upcoming Presence at Dreamforce 2013Totango announces two partnerships and their Dreamforce presence: The Customer Lounge and DreamCharge Station.
October 24, 2013
Totango Announces OEM Relationship with Jive SoftwareJive embeds Totango’s engagement management technology in its social business platform.
October 17, 2013
Totango Launches Customer Insights App for Zendesk MarketplaceThe leaders in customer success and customer support integrate their solutions to enable companies to offer an unparalleled customer experience.
July 9, 2013
Totango Hires Chief Marketing Officer as Growth AcceleratesEx-Salesforce.com executive Kaiser Mulla-Feroze joins the leader in customer engagement management for cloud services.
June 27, 2013
Totango Announces New Engagement Reporting FeatureTotango continues to pump out new reporting features for its customer engagement management platform.
May 29, 2013
Totango Analyzes the State of the Customer Success Profession in Latest Research ReportTotango report “2013 State of the Profession: Customer Success” provides insight into challenges, compensation structure, experience, organization, and more.
May 21, 2013
Totango Announces Customer Success Management (CSM) Dashboard on SalesforceThe updated CSM dashboard packages detailed customer lifecycle information in one view on Salesforce.com.
April 26, 2013
Totango Releases new "Search by User" Feature on their Customer Engagement Management PlatformWith the ability to drill down and search by users within the Totango platform, SaaS companies can understand user activity and know their users better.
March 14, 2013
Software Vendors Are Not Pro-Customer Companies Just YetNew Totango survey finds that software companies desire to focus on their customers, but still face big organizational, technology and methodology hurdles
February 7, 2013
2013 Customer Success Summit Agenda and Speaker Lineup is AnnouncedThought Leaders Pile Onto March 14th 2013 Customer-centric Enterprise Event
January 31, 2013
Totango Announces the World’s First Summit on The Customer Centric EnterpriseThe Software & Information Industry Association partners with Totango to educate executives on the customer-centric transformation of the software industry.
December 6, 2012
Totango Announces Research into Customer Marketing Practices, a New Version of its Customer Engagement Platform and Customer Journey Mapping for SaaS WorkshopsCustomer Journey Mapping is the new strategy to help SaaS companies drive growth. Totango is offering a free webinar and announcing private workshops.
July 26, 2012
Customer Love: Totango is Managing 2.1 Million Online UsersTotango launches Customer Success stories that highlight customer engagement use-cases and milestones of current customers
October 10, 2011
Totango Launches SaaS Executive Dashboard to Clearly Track SaaS Business MetricsProvides Visibility Into Marketing, Sales, Customer Success and Product Management for SaaS Companies
February 26, 2018
The Top Five Innovative Cloud Technologies of 2016 (According to Us)February 28, 2017
Totango rolls out first chatbot for customer successThe text-based Zoe can pull info on customers or track teamwork in resolving a customer success issue.
February 27, 2017
Totango launches Zoe, a customer management Slack bot for teamsSeptember 14, 2016
Pitango-backed Totango shows is can do the fandango after $8 million investment led by BGVThe company produces software that provides other companies with data about customers
September 14, 2016
Customer success platform Totango raises $8MThe company's customers include Jobvite, Pandora, Zoom and Autodesk
April 1, 2016
Customer Success Management Comes of AgeEnsuring that clients are getting the most out of what companies have to offer is key in today's as-a-service, subscription economy
March 28, 2016
In the Pursuit of Business Happiness, the Customer Comes FirstWhile sales teams have become the powerhouse in the enterprise space, companies have realized that the best customers are the ones that you already have.
March 22, 2016
Totango Releases Enterprise Edition for Account ManagementTotango Enterprise Edition helps subscription-based businesses better understand clients.
March 21, 2016
Totango CEO Guy Nirpaz Releases "Farm Don't Hunt: The Definitive Guide to Customer Success"Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations
March 21, 2016
Totango CEO Guy Nirpaz Releases "Farm Don't Hunt: The Definitive Guide to Customer Success"Practical Instructions Cover Essential Elements of Customer Success for Rapidly Growing Organizations
January 21, 2016
SaaS Company Totango Adds SuccessBeat Tool SuiteJanuary 20, 2016
SaaS Company, Totango, releases newest addition, SuccessBeatThe company that drives customer success management just released their newest tool, SuccessBeat
December 14, 2015
Interview with Kaiser Mulla-Feroze, CMO - TotangoOctober 22, 2015
6 Things You Should Know About Customer SuccessPaying extra attention to current customers will help prevent churn—and turn them into promoters of your business.
September 30, 2015
Totango Streamlines Customer Success Management to Drive Business Processes within SalesforceSeptember 22, 2015
Totango Launches Customer Success CampaignsWith automated communications capabilities, the vendor strives to deepen customer engagement.
September 6, 2015
Totango CEO Guy Nirpaz shares his vision for customer successAugust 11, 2015
5 Productivity Apps This Executive Swears ByEven at large businesses like Ticketfly, small apps that target individual tasks can make a world of difference.
June 4, 2015
News You Can Use: Sprinklr, Totango, MoreThe latest in communications, acquisitions, messaging, metrics and consolidating from Coney Island of the West, the Five Boroughs the Mother of Presidents, the Tall Stick and the Pearl of the Orient.
June 4, 2015
Totango Releases ROI Metrics to Help Companies Monitor Product PerformanceImproved satisfaction measurements aim to give organization tailored customer insights.
March 19, 2015
How Much Does it Really Cost to Keep Your Customers?February 19, 2015
10 Ways to Stop “Churn Baby Churn” with B2B CustomersJanuary 14, 2015
The 3 Biggest Sins of Customer EngagementJanuary 1, 2015
Guy Nirpaz, CEO, TotangoAs SaaS companies expand their Customer Success initiatives and teams, what advice would you give them on thinking about the role of Customer Success?
October 16, 2014
Transform the Customer Journey with Predictive AnalyticsOctober 7, 2014
5 Proven Ways to Create Long-Lasting Customer RelationshipsOctober 2, 2014
When Should You Start Investing In Customer Success?September 18, 2014
Why Businesses Should Go Beyond 'Customer Service'September 17, 2014
How to Ensure Success in Your Customer's JourneyJuly 11, 2014
3 Steps for Rethinking Your Customer RelationshipsIn an increasingly transparent economy, value is key.
April 2, 2014
Ushering in a New Era of the CustomerMarch 21, 2014
The Shifting Responsibilities of Marketing ProsMarch 19, 2014
How to Be a Great Chief Customer OfficerFebruary 28, 2014
Dani's Perspective on SaaS“The only place where success comes before work is in a dictionary” (Vidal Sassoon)
February 11, 2014
Being Contextually Relevant Increases Customer LoyaltyFebruary 5, 2014
Totango raises $15.5M to help keep cloud app customers happyFebruary 5, 2014
Totango Picks Up $15.5M More To Grow Its Product Focused On Preserving SaaS Customer ValueSeptember 9, 2013
Cloud companies need to prove their worth every single month — here's how they're tryingMay 22, 2013
Getting the Vendor Back Into the Driver's SeatNovember 6, 2012
What makes a free trial work (or not)November 5, 2012
Episode 59: Zendesk & Totango with Sam BooninOctober 3, 2012
Totango's 9-Month Surge from Scratch to 100 Corporate CustomersIt is not often that a company can open its doors and get 100 paying corporate customers nine months later. But thanks to a service that lets companies measure how much their customers use their online service and take action to boost engagement, Totango is growing explosively.It is not often that a company can open its doors and get 100 paying corporate customers nine months later.
September 20, 2012
6 Tips To Successfully Develop and Launch New FeaturesApril 4, 2012
Managing Challenges of Onboarding SaaS Customers and Converting from Free Software TrialsApril 2, 2012
Bio as Bible: Managers Imitate Steve JobsBiography of Apple Co-Founder Becomes Management Guide; Perfection, Turtlenecks
December 30, 2011
8 Ways Digital Will Improve B2B Sales in 2012October 10, 2011
Totango Powers SaaS Vendor InsightsAugust 5, 2011
Use Totango for real-time SaaS usage trackingAfter learning about and implementing Totango, Justin James says he's extremely impressed with the real-time application usage tracker.
August 2, 2011
SaaS Gains Enterprise Help Desk with Zendesk UpdateJuly 30, 2011
Totango raises $3.8M for software analysisJuly 28, 2011
Totango Releases Public Beta Online ServiceOffering enables sales teams to get a wholistic view of their customer bases.
March 23, 2017
Totango Wins Gold Stevie Award in 11th Annual Stevie Awards for Sales & Customer ServiceJune 2, 2016
Totango Wins SIIA Business Technology CODiE Award for Best CRM and Best Mobile CRMTotango Customer Success Platform Earns Prestigious Industry Recognition
September 23, 2015
Totango Wins Gold Stevie Award in 2015 American Business AwardsExperts Honor the Customer Success Platform as Top Software Product of the Year
May 12, 2015
Totango Wins Industry Awards for Product ExcellenceThe Leader in Customer Success Management Recognized for Best Solution in Mobile and CRM Categories
January 19, 2015
And the winners of the 2015 CRM Watchlist are...Finally, we have the winners of the 2015 CRM Watchlist. This year, it was tougher than ever to win, but these companies have what it takes to make a big impact on the markets they play in.
January 19, 2015
And the winners of the 2015 CRM Watchlist are...September 16, 2014
Totango Wins Silver Stevie Award in 2014 American Business AwardsExperts Honor Customer Success Solution as Top Software Platform of the Year
September 10, 2013
Totango takes home CloudBeat 2013's midstage Innovation ShowdownSeptember 10, 2013
Totango takes home CloudBeat 2013's midstage Innovation ShowdownApril 17, 2013
Beagle Research Group Announces 2013 WizKids AwardEmerging software companies with remarkable approaches to business top the list.
January 7, 2013
CRM Watchlist 2013: It all starts...now. The Finalists