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All SuccessBLOCs

All-in-one platform for any customer journey.

Orchestrate winning experiences from initial contact to expansion and advocacy – what journey do you want to master today?

Run VOC Programs

Collect customer feedback in various ways to understand and influence customer satisfaction

Low Touch
Product
Success Manager
Customer Success
Advocacy

Customer 360

Surface real-time insights into your entire customer base, all in one place.

Executive
Operations
Success Manager
Customer Success
Onboarding

Convert Freemium

Increase activation, conversion, and retention of your freemium customers.

Digital Touch
Product
Sales
Growth
Evaluation

Drive Product Adoption

Personalize your customers' product adoption experience to ensure use and help unlock additional value

Digital Touch
Low Touch
Product
Growth
TSIA LAER

COVID-19 Toolkit

Your customers are as anxious as you are when it comes to COVID-19 and its impact on their lives and businesses.

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Engage Stakeholders

Manage and improve stakeholder relationships and outcomes.

High Touch
Executive
Sales
Success Manager
Adoption

Cisco Lifecycle Incentives

Monitor your Lifecycle Incentive Pipeline and ensure compliance with the Cisco Partner Program requirements.

Cisco Partners
Executive

Digital Onboarding

Onboard high volumes of customers quickly and efficiently

Digital Touch
Operations
Success Manager
Onboarding

Detect Risk

Get instant visibility into customer signals and critical events to help you reduce churn.

High Touch
Low Touch
Operations
Success Manager
Customer Success

Manage Key Accounts

Focus your efforts on the health and adoption of key accounts.

High Touch
Success Manager
Customer Success
Adoption

Nurture Customers

Improve customer relationships and increase engagement with scalable nurture programs that drive value.

Digital Touch
Operations
Product
Success Manager
Adoption

Manage Onboarding Products

Delight customers from day one with a smooth and efficient onboarding experience

High Touch
Success Manager
Customer Success
TSIA LAER
Onboarding

Analyze Customer Health

Understand and improve the health of your customers with multidimensional health.

Executive
Operations
Success Manager
Customer Success
Renewal

Maximize Upsells

Easily identify customer expansion opportunities and efficiently manage the upsell process

Low Touch
Sales
Success Manager
Customer Success
Growth

Manage Contract Renewals

Implement the right measures and processes to make sure your customers renew their subscription with you.

High Touch
Sales
Customer Success
Renewal
TSIA LAER

Automate Renewals

Automate your renewal process to increase customer retention and growth.

Digital Touch
Low Touch
Operations
Sales
Growth

Executive Dashboard

Understand the state of your customer base at a glance & take action on performance

Executive
Customer Success
Onboarding
Adoption
Renewal

Improve NPS & Loyalty

Track Net Promoter Score and manage campaigns and workflows associated with them

Digital Touch
Low Touch
Product
Success Manager
Advocacy
webinar
2019 State of the customer success industry
8/27, 10 am pt/1pm ET
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What's inside a SuccessBLOC?

A framework at your fingertips

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

GOALS & KPIs

Your guiding light

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Segments

Filter, analyze, and act

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Reports

Something here

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Campaigns

Scale your connectivity

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.