Pre-built and ready out-of-the-box templates and toolkits get you up and running instantly with best practices for your business. Choose any customer initiative SuccessBLOC to fit your needs, or create your own from scratch.
Totango Spark is organized around SuccessBLOCs–a groundbreaking, modular, concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.
Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.
Empower your team to quickly adopt and operationalize customer centricity across your organization, enabling them to complete their digital transformation and grow your business by becoming more customer-centered.
Choose a SuccessBLOC to get started
Get instant visibility into customer signals and critical events to help you reduce churn.
Your single pane of glass for the state of your customer base & management operational reports.
Your customers are as anxious as you are when it comes to COVID-19 and its impact on their lives and businesses.
A key account management SuccessBLOC helps you and your team focus your efforts on the health and adoption of key accounts.
Manage and improve stakeholder relationships and outcomes.
Run your Voice of the Customer Program using this SuccessBLOC and gather customer sentiment using NPS and CSAT surveys
Proactively manage upsells, improve overall efficiency, and visualize information on expansion opportunities
Implement the right measures and processes to make sure your customers renew their subscription with you.
Your complete real-time view into customer health, across all of your customers, in one place.
Track NPS and referencability metrics and manage campaigns and plays associated with them
Elevate insights to drive desired actions, help customers get the most out of your services and unlock additional value.
Dramatically improve the new customer onboarding journey and delight end users with a consistent, efficient experience.
Free Forever
Custom Quote
up to 5
Customized
Account Profile
up to 1000
Customer Health
Organizational Hierarchy
Opportunity Management
Product Usage
Support Tickets
Tasks & Timeline
Health Changes
Tasks
Touchpoints
Support Tickets
SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)
SuccessBLOCs Gallery
Scorecards
Segments
Reports & Analytics
Assets
Manual (On-Demand) SuccessPlays
Triggered (Event-Based) SuccessPlays
Automated Touchpoint
One-Time Campaigns
Scheduled Campaigns
Ongoing Campaigns
Destination Pages
Campaigns Sent
250 emails/month
Customer Health Configuration
Revenue Center
Team Spotlight
Usage Monitor
Early Warning System
Alerts and Notifications
SuccessPlay Effectiveness
Customer Data Hub
Data Modeler
Health Designer
Integrations - Manual Upload
Integrations - Scheduled/Connected
Rapid Insight Forms
User Roles & Assignments
Standard
Custom
Permissions
Success Teams
1 Team
Unlimited
Self Service Administration
Custom URL
Custom Logo
Custom Watermark
Google Authentication
SSO Support
Customer Community
Knowledgebase
Video Tutorials
Enterprise Support Package
Implementation Support
Available
Designated Success Manager
Available
Whether you are just starting out or want to learn and teach customer success, Totango Community gives you everything you need to start today. No credit cards. No trial period.
Sign UpAll essential capabilities including:
Single Unified View of Customer
Alerts & Notification
Automated Lifecycle Management and Playbooks
Customer Communications
Executive Console
AI and Machine Learning
Data Management
User Management
Platform Capabilities
Shield
Support
A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan for your start-up, growth or enterprise needs.
Everything included in the Community package + more enterprise features.
