webinar
2019 State of the customer success industry
8/27, 10 am pt/1pm ET
register today
SUCCESSBLOC MARKETPLACE

Transform customer success from a concept into a practice.

Pre-built and ready out-of-the-box templates and toolkits get you up and running instantly with best practices for your business. Choose any customer initiative SuccessBLOC to fit your needs, or create your own from scratch.

Totango Spark is organized around SuccessBLOCs–a groundbreaking, modular, concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Empower your team to quickly adopt and operationalize customer centricity across your organization, enabling them to complete their digital transformation and grow your business by becoming more customer-centered.

Request a Demo

Choose a SuccessBLOC to get started

webinar
2019 State of the customer success industry
8/27, 10 am pt/1pm ET
register today

What's inside a SuccessBLOC?

A framework at your fingertips

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

GOALS & KPIs

Your guiding light

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Segments

Filter, analyze, and act

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Reports

Something here

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Campaigns

Scale your connectivity

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Community

Enterprise Edition

Pricing

Free Forever

Custom Quote

Number of Users

up to 5

Customized

Single Unified View of Customers

Account Profile

up to 1000

Customer Health

Organizational Hierarchy

Opportunity Management

Product Usage

Support Tickets

Tasks & Timeline

Alerts and Notifications

Health Changes

Tasks

Touchpoints

Support Tickets

Automated Lifecycle Management and Playbooks

SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)

SuccessBLOCs Gallery

Scorecards

Segments

Reports & Analytics

Assets

Manual (On-Demand) SuccessPlays

Triggered (Event-Based) SuccessPlays

Customer Communication

Automated Touchpoint

One-Time Campaigns

Scheduled Campaigns

Ongoing Campaigns

Destination Pages

Campaigns Sent

250 emails/month

Executive Console

Customer Health Configuration

Revenue Center

Team Spotlight

Usage Monitor

AI & Machine Learning

Early Warning System

Alerts and Notifications

SuccessPlay Effectiveness

Data Management

Customer Data Hub

Data Modeler

Health Designer

Integrations - Manual Upload

Integrations - Scheduled/Connected

Rapid Insight Forms

User Management

User Roles & Assignments

Standard

Custom

Permissions

Success Teams

1 Team

Unlimited

Platform Capabilities

Self Service Administration

Custom URL

Custom Logo

Custom Watermark

Shield

Google Authentication

SSO Support

Services & Support

Customer Community

Knowledgebase

Video Tutorials

Enterprise Support Package

Implementation Support

Available

Designated Success Manager

Available

Community

Beta
FREE

Whether you are just starting out or want to learn and teach customer success, Totango Community gives you everything you need to start today. No credit cards. No trial period.

Sign Up
Up to 3 users

All essential capabilities including:

Single Unified View of Customer

Alerts & Notification

Automated Lifecycle Management and Playbooks

Customer Communications

Executive Console

AI and Machine Learning

Data Management

User Management

Platform Capabilities

Shield

Support

See all features

Business

A fully loaded customer success solution complete with advanced features and the best support package to scale your operations and maximize growth. Customize a plan for your start-up, growth or enterprise needs.

30-Day Free TrialRequest Demo
Unlimited Users

Everything included in the Community package + more enterprise features.

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Totango Shield protects data

Security and privacy are built into the foundation of our customer success platform and company