Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
All SuccessBLOCs

All-in-one platform for any customer journey.

Orchestrate winning experiences from initial contact to expansion and advocacy – what journey do you want to master today?

Nurture Customers

Improve customer relationships and increase engagement with scalable nurture programs that drive value.

Digital Touch
Operations
Product
Success Manager
Adoption

Customer 360

Your complete real-time view into customer health, across all of your customers, in one place.

Executive
Operations
Success Manager
Customer Success
Onboarding

Manage Contract Renewals

Implement the right measures and processes to make sure your customers renew their subscription with you.

High Touch
Sales
Customer Success
Renewal
TSIA LAER

COVID-19 Toolkit

Your customers are as anxious as you are when it comes to COVID-19 and its impact on their lives and businesses.

No items found.

Engage Stakeholders

Manage and improve stakeholder relationships and outcomes.

High Touch
Executive
Sales
Success Manager
Adoption

Digital Onboarding

Onboard high volumes of customers quickly and efficiently

Digital Touch
Operations
Success Manager
Onboarding

Maximize Upsells

Proactively manage upsells, improve overall efficiency, and visualize information on expansion opportunities

Low Touch
Sales
Success Manager
Customer Success
Growth

Drive Product Adoption

Elevate insights to drive desired actions, help customers get the most out of your services and unlock additional value.

Digital Touch
Low Touch
Product
Growth
TSIA LAER

Improve NPS & Loyalty

Track NPS and referencability metrics and manage campaigns and plays associated with them

Digital Touch
Low Touch
Product
Success Manager
Advocacy

Cisco Lifecycle Incentives

Monitor your Lifecycle Incentive Pipeline and ensure compliance with the Cisco Partner Program requirements.

Cisco Partners
Executive

Executive Dashboard

Your single pane of glass for the state of your customer base & management operational reports.

Executive
Customer Success
Onboarding
Adoption
Renewal

Run VOC Programs

Run your Voice of the Customer Program using this SuccessBLOC and gather customer sentiment using NPS and CSAT surveys

Low Touch
Product
Success Manager
Customer Success
Advocacy

Manage Key Accounts

A key account management SuccessBLOC helps you and your team focus your efforts on the health and adoption of key accounts.

High Touch
Success Manager
Customer Success
Adoption

Automate Renewals

Automate your renewal process to increase customer retention and growth.

Digital Touch
Low Touch
Operations
Sales
Growth

Manage Onboarding Products

Dramatically improve the new customer onboarding journey and delight end users with a consistent, efficient experience.

High Touch
Success Manager
Customer Success
TSIA LAER
Onboarding

Detect Risk

Get instant visibility into customer signals and critical events to help you reduce churn.

High Touch
Low Touch
Operations
Success Manager
Customer Success

Convert Freemium

Increase activation, conversion, and retention of your freemium customers.

Digital Touch
Product
Sales
Growth
Evaluation
webinar
2019 State of the customer success industry
8/27, 10 am pt/1pm ET
register today

What's inside a SuccessBLOC?

A framework at your fingertips

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

GOALS & KPIs

Your guiding light

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Segments

Filter, analyze, and act

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Reports

Something here

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.

Campaigns

Scale your connectivity

SuccessBLOCs–a groundbreaking, modular concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.

Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.