Pre-built and ready out-of-the-box templates and toolkits get you up and running instantly with best practices for your business. Choose any customer initiative SuccessBLOC to fit your needs, or create your own from scratch.
Totango Spark is organized around SuccessBLOCs–a groundbreaking, modular, concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives.
Each SuccessBLOC contains goals that guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices.
Empower your team to quickly adopt and operationalize customer centricity across your organization, enabling them to complete their digital transformation and grow your business by becoming more customer-centered.
Choose a SuccessBLOC to get started
Monitor your Lifecycle Incentive Pipeline and ensure compliance with the Cisco Partner Program requirements.
Get instant visibility into customer signals and critical events to help you reduce churn.
Your single pane of glass for the state of your customer base & management operational reports.
Your customers are as anxious as you are when it comes to COVID-19 and its impact on their lives and businesses.
A key account management SuccessBLOC helps you and your team focus your efforts on the health and adoption of key accounts.
Manage and improve stakeholder relationships and outcomes.
Run your Voice of the Customer Program using this SuccessBLOC and gather customer sentiment using NPS and CSAT surveys
Proactively manage upsells, improve overall efficiency, and visualize information on expansion opportunities
Implement the right measures and processes to make sure your customers renew their subscription with you.
Your complete real-time view into customer health, across all of your customers, in one place.
Track NPS and referencability metrics and manage campaigns and plays associated with them
Elevate insights to drive desired actions, help customers get the most out of your services and unlock additional value.
Dramatically improve the new customer onboarding journey and delight end users with a consistent, efficient experience.
