CS No BS podcast

Hosted by Jamie Bertasi, Totango President & COO

Jump right into no-nonsense conversations with some of the most influential leaders in customer success. Learn exactly what it takes to deliver a world-class customer experience, drive significant business value and growth, and become a high-impact customer success leader.

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About the host

Jamie Bertasi is the President & COO of Totango, where she leads the go-to-market, customer success, people, and business operations teams. A proven and trusted leader, Jamie has a demonstrated track record for building high-value experiences for customers and delivering strong business results.

Maranda Dziekonski

EP03

Building CS from scratch

Maranda Dziekonski, Chief Customer Officer, Swiftly
In this episode, Maranda discusses the importance of finding your inner voice and advocating for yourself, the benefits of geeking out on standard operating procedures, and the best way to build a CS team from scratch.

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Brent Cogswell

EP02

The power of being proactive

Brent Cogswell, Head of Customer Success, Schneider Electric
What’s the difference between customer success and customer support? Learn how to harness data for a more proactive approach to avoid problems and enhance outcomes. 

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Guy Nirpaz

EP01

Customer journey as a product

Guy Nirpaz, Founder & CEO, Totango
In this episode, Guy talks about defining, viewing, and improving the customer journey as a product; where companies looking to do so should begin in order to find success; and the importance of optimizing for the speed of learning when looking to scale your business. Guy also addresses the biggest changes in customer success to date and how Totango empowers companies to deliver outstanding outcomes and growth.

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EP00

CS No BS trailer

Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. Get insights, tips, and success stories to build your CS practice and drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader.