Our Story

Totango started in 2010 when Guy Nirpaz, Omer Gotlieb, and Oren Raboy saw an opportunity to use the cloud to process billions of customer signals and make meaning for customer-facing teams. We have pioneered the growing customer success industry and now we are the leading enterprise customer success platform for recurring revenue businesses.

Hundreds of global businesses manage customers using Totango. Our enterprise suite of customer success products allow you to connect customer data, monitor health changes, and proactively engage your customers. All within one powerful, integrated platform.

Leadership Team.

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Jamie Bertasi

Chief Operations Officer

Jamie brings extensive experience in leading go-to-market teams. She previously led TellMe to a successful acquisition by Microsoft and continued to grow the business further. In her last position, Jamie was the COO of HomeSuite.

Mark Lockareff

Chief Administrative Officer
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As CAO, Mark leads our finance, legal, corporate and business development, HR and administrative teams. Mark brings over 30 years of experience building, operating and investing in software and internet companies..

Ravit Danino

SVP Products

As our head of product, Ravit is building the next generation of Customer Success. She brings a wealth of experience leading product at Marketo, HP, and Mercury Interactive.

Anne Ting

SVP Marketing

Anne is a seasoned strategy, marketing and product leader with nearly 20 years of experience building and launching enterprise-ready, scalable platforms. Prior to Totango, Anne led global marketing at Unity Technologies.

Sumant Pal

SVP Solutions and Services

Sumant leads Solutions and Professional Services at Totango. He has a proven track record of building high performance Consulting and Sales Engineering teams globally at EMC and Veritas, having lived and worked in the US, Europe and Asia.

Amit Bluman

VP of Engineering

Amit is an entrepreneur & software engineering manager with 20+ years of experience. Amit leads our customer-centered engineering groups. Prior to Totango, he was a CTO in EdgeBI startup and has held technology and managerial roles at Seperia, Tescom, and Elad systems.

Omer Gotlieb

Co-Founder, SVP of Business Development

Omer has been recognized as a top influencer and mentor in the customer success space. As the SVP of Business Development, he is taking Totango to the next level.

Hamutal Anavi-Russo

CFO

Hamutal has more than 20 years of experience in the enterprise software industries with deep expertise in strategic financial planning and fundraising for companies varying from start-ups to established industry players.

Customer Advisory Board.

Diana Chong

Chrome Enterprise Head of Customer Success

Kerri Brown

GVP, Head of E2E Customer Engagement Strategy & Operations

Dione Hedgpeth

Chief Customer Officer

Eran Ashkenazi

Senior Vice President of
Global Support & Services

Dilip Kumar

Chief Digital Officer,
Group Services

Kevin Lorell

Vice President of Customer Success

Bob Melk

Chief Commercial Officer

Madhavi Bezwada

VP, Client Success

Jim Mercer

Head of Customer Success

Brian Merritt

Vice President of
Customer Success

Paul Case

Vice President of Client Success

Keith Strodtman

Senior Vice President of Cloud Customer Success and Engagement

Robert Stobaugh

VP, Customer Success

Dana Miller

SVP, Clients

Carlos Quezada

Director, Global Services Head of Customer Success

Shawn White

Vice President, Global Customer Experience

Board of Directors.

Eric Benhamou

Chairman, BGV

Eric is a 40-year veteran in the IT industry, including 13 years of active venture capital experience as founder and general partner at Benhamou Global Ventures.

Nechemia J. Peres

Board Member, Pitango

Nechemia “Chemi” Peres is a Managing General Partner and Co-Founder of Pitango. He has served on the boards of several successful NASDAQ companies.

Tom Tovar

Independent Board Member

Tom is a CEO and go-to-market executive, building companies in software, cloud, mobile, data, and XaaS platforms, bringing a point of view that is rooted in customer value.

Gary Little

Board Member, Canvas

Gary is a Forbes Midas List venture capitalist with a focus in software. He is an active board member of Totango, Evernote, and many other innovative companies.

Sherman Chu

Board Member

Sherman is a Managing Partner and Co-Founder of Grayhawk Capital. His venture capital career includes Cornerstone Equity Partners and Banc One Capital Partners.

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

webinar

2019 State of the customer success industry

8/27, 10 am pt/1pm ET

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We Are Passionate About Customers, People and Technology

Our Story

Leadership Team.

Guy Nirpaz

Jamie Bertasi

Mark Lockareff

Ravit Danino

Anne Ting

Sumant Pal

Amit Bluman

Omer Gotlieb

Hamutal Anavi-Russo

Customer Advisory Board.

Diana Chong

Kerri Brown

Dione Hedgpeth

Eran Ashkenazi

Dilip Kumar

Kevin Lorell

Bob Melk

Madhavi Bezwada

Jim Mercer

Brian Merritt

Paul Case

Keith Strodtman

Robert Stobaugh

Dana Miller

Carlos Quezada

Shawn White

Board of Directors.

Eric Benhamou

Nechemia J. Peres

Tom Tovar

Gary Little

Sherman Chu

Guy Nirpaz

Our Offices.

Silicon Valley

Tel-Aviv

NYC

We Are Hiring

More than 5,000 businesses run on Totango. Shouldn't you?