webinar
2019 State of the customer success industry
8/27, 10 am pt/1pm ET
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We help our customers compose delightful journeys so they can achieve successful business outcomes

We believe everyone in an organization should be in the business of customer success, and every team member at Totango strives to deliver value at each phase of your customer journey.

Our Story

Totango was founded in 2010 by Guy Nirpaz, currently Executive Chair of the Totango Board of Directors, who saw an opportunity to use the cloud to process billions of customer signals and help companies better manage the customer journey to deliver continuous value. He captured his vision and best practices for CS leaders in his book, “Farm Don’t Hunt: The Definitive Guide to Customer Success.”

Today, Totango is the industry’s only composable customer success platform, built on a modular foundation with embedded best practices to meet you where you are today, and grow with you as your business needs change. Totango is quick to implement and integrate, fast to value, and efficient to own and operate.

Many of the world’s fast-growing businesses and well-established software giants use Totango to get real-time access to customer health. Totango helps customer success leaders stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive revenue retention and predictable growth.

Leadership Team.

Alistair Rennie, CEO

Alistair Rennie

CEO

Jamie Bertassi Totango COO

Jamie Bertasi

President & COO

Ravit Danino Totango SVP Product

Ravit Danino

SVP of Product

Dennis Reardon | Totango

Dennis Reardon

Chief Revenue Officer

Karen Budell

Karen Budell

Chief Marketing Officer

Anne Ting Totango SVP Marketing

Anne Ting

Chief Design Officer

Amit Bluman Totango SVP Engineering Totango

Amit Bluman

SVP of Engineering

Chaitali Mallick

Chaitali Mallick

Chief People Officer

Vinod Hariharan

Vinod Hariharan

Chief Financial Officer

Customer Advisory Board.

Brian Merritt

Brian Merritt

Chief Customer Officer

Teamwork
Dione Hedgpeth

Dione Hedgpeth

Chief Customer Officer

Sumo Logic
Eran Askenazi

Eran Ashkenazi

Senior Vice President of
Global Support & Services

SentinelOne
Shelby Czarnota

Shelby Czarnota

VP, Customer Success  Business Solutions

SAP
Lourette Bonsu

Lourette Bonsu

Customer Success Operations

Sage
Paul Case

Paul Case

Vice President of Client Success

Tyler Tech logo
Keith Strodtman

Keith Strodtman

Senior Vice President of Cloud Customer Success and Engagement

SAP Logo
Carlos Quezada

Carlos Quezada

Director, Global Services Head of Customer Success

Aruba Logo
Shawn White

Shawn White

Vice President, Global Customer Experience

Dynatrace
Charlotte Passemard

Charlotte Passemard

VP of Customer Success

Aircall
Charlotte Passemard

Modupe Okoh

Senior Director, Global Customer Success

Juniper Networks
Madhavi Bezwada

Madhavi Bezwada

VP, Client Success

Waystar
Brent Cogswell

Brent Cogswell

Head of Customer Success

Schneider Electric
Albi van Zyl

Albi van Zyl

Chief Sales Strategy and Operations Officer

NTT
Goezt

Michael Goetz

VP, Customer Outcomes

Github
Rob Miller

Ken McMahon

Head of Customer Success

Nextiva
Susan deCathelineau

Susan deCathelineau

SVP and Chief Customer Success Officer

Hyland
Matt Portner

Matt Daake

SVP, Commercial Account Team

lytx
Coullet

Daniel Coullet

VP, CSO Global Support

Qlik
Kerri Brown

Kerri Brown

GVP, Head of E2E Customer Engagement Strategy & Operations

SAP
Demott

JD Demott

Senior Director of Customer Success

CDK
Goezt

Dutta Satadip

Chief Customer Officer

Active Campaign
Ciena Manoj Prasad

Manoj Prasad

Sr. Director, Global Services Operations

Ciena
Kara Kovak

Kara Kovak

Global Head of Customer Success Operations

Ciena
Chris Cho

Chris Cho

Chief Customer Officer

Ciena

Investors.

Eric Benhamou

Eric Benhamou

Chairman, BGV

Eric is a 40-year veteran in the IT industry, including 13 years of active venture capital experience as founder and general partner at Benhamou Global Ventures.

Nechemia Peres

Nechemia J. Peres

Board Member, Pitango

Nechemia “Chemi” Peres is a Managing General Partner and Co-Founder of Pitango. He has served on the boards of several successful NASDAQ companies.

Tom Tovar

Tom Tovar

Independent Board Member

Tom is a CEO and go-to-market executive, building companies in software, cloud, mobile, data, and XaaS platforms, bringing a point of view that is rooted in customer value.

Gary Little

Gary Little

Board Member, Canvas

Gary is a Forbes Midas List venture capitalist with a focus in software. He is an active board member of Totango, Evernote, and many other innovative companies.

Sherman Chu

Sherman Chu

Board Member

Sherman is a Managing Partner and Co-Founder of Grayhawk Capital. His venture capital career includes Cornerstone Equity Partners and Banc One Capital Partners.

Guy Nirpaz

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Our Offices.

Silicon Valley

Corporate Headquarters
1 Twin Dolphin Dr.
Redwood City, CA 94065

Tel-Aviv

Corporate Headquarters
94 Yigal Alon, Alon Tower 2, Floor 4,
Tel Aviv-Yafo, Israel

We Are Hiring

Totango is helping hundreds of recurring-revenue businesses retain and grow their customer base with a simple, elegant customer success platform that our users love. Join our growing teams in Silicon Valley and Israel to be a part of something great!

All Open Positions

More than 5,000 businesses run on Totango. Shouldn't you?

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