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2019 State of the customer success industry
8/27, 10 am pt/1pm ET
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Our Story

Totango started in 2010 when Guy Nirpaz, Omer Gotlieb, and Oren Raboy saw an opportunity to use the cloud to process billions of customer signals and make meaning for customer-facing teams. We have pioneered the growing customer success industry and now we are the leading enterprise customer success platform for recurring revenue businesses.

Hundreds of global businesses manage customers using Totango. Our enterprise suite of customer success products allow you to connect customer data, monitor health changes, and proactively engage your customers. All within one powerful, integrated platform.

Leadership Team.

Guy Nirpaz Totango CEO

Guy Nirpaz

Founder, CEO

Jamie Bertassi Totango COO

Jamie Bertasi

President & COO

Ravit Danino Totango SVP Product

Mark Lockareff

Chief Strategy Officer

Ravit Danino Totango SVP Product

Ravit Danino

SVP Products

Dennis Reardon | Totango

Dennis Reardon

Chief Revenue Officer

Anne Ting Totango SVP Marketing

Anne Ting

Chief Design Officer

John Yee

John Yee

Chief Financial Officer

Chaitali Mallick

Chaitali Mallick

Chief People Officer

Karen Budell

Karen Budell

Chief Marketing Officer

Amit Bluman Totango SVP Engineering Totango

Amit Bluman

SVP of Engineering

Customer Advisory Board.

Diana Chong

Diana Chong

Chrome Enterprise Head of Customer Success

Google
Brian Merritt

Brian Merritt

Chief Customer Officer

Teamwork
Dione Hedgpeth

Dione Hedgpeth

Chief Customer Officer

Sumo Logic
Eran Askenazi

Eran Ashkenazi

Senior Vice President of
Global Support & Services

SentinelOne
Kevin Lorell

Kevin Lorell

Vice President of Customer Success

Roadster
Shelby Czarnota

Shelby Czarnota

VP, Customer Success  Business Solutions

SAP
Lourette Bonsu

Lourette Bonsu

Customer Success Operations

Sage
Paul Case

Paul Case

Vice President of Client Success

Tyler Tech logo
Keith Strodtman

Keith Strodtman

Senior Vice President of Cloud Customer Success and Engagement

SAP Logo
Carlos Quezada

Carlos Quezada

Director, Global Services Head of Customer Success

Aruba Logo
Shawn White

Shawn White

Vice President, Global Customer Experience

Dynatrace
Charlotte Passemard

Charlotte Passemard

VP of Customer Success

Aircall
Charlotte Passemard

Modupe Okoh

Senior Director, Global Customer Success

Juniper Networks
Madhavi Bezwada

Madhavi Bezwada

VP, Client Success

Waystar
Brent Cogswell

Brent Cogswell

Head of Customer Success

Schneider Electric
Goezt

Michael Goetz

VP, Customer Outcomes

Github
Rob Miller

Ken McMahon

Head of Customer Success

Nextiva
Matt Portner

Matt Daake

SVP, Commercial Account Team

lytx
Coullet

Daniel Coullet

VP, CSO Global Support

Qlik
Kerri Brown

Kerri Brown

GVP, Head of E2E Customer Engagement Strategy & Operations

SAP
Demott

JD Demott

Senior Director of Customer Success

CDK
Fabrice Dreneau

Fabrice Dreneau

Senior Vice President - Customer Success Mgt. & Renewals

Qlik
Goezt

Dutta Satadip

Chief Customer Officer

Active Campaign

Investors.

Eric Benhamou

Eric Benhamou

Chairman, BGV

Eric is a 40-year veteran in the IT industry, including 13 years of active venture capital experience as founder and general partner at Benhamou Global Ventures.

Nechemia Peres

Nechemia J. Peres

Board Member, Pitango

Nechemia “Chemi” Peres is a Managing General Partner and Co-Founder of Pitango. He has served on the boards of several successful NASDAQ companies.

Tom Tovar

Tom Tovar

Independent Board Member

Tom is a CEO and go-to-market executive, building companies in software, cloud, mobile, data, and XaaS platforms, bringing a point of view that is rooted in customer value.

Gary Little

Gary Little

Board Member, Canvas

Gary is a Forbes Midas List venture capitalist with a focus in software. He is an active board member of Totango, Evernote, and many other innovative companies.

Sherman Chu

Sherman Chu

Board Member

Sherman is a Managing Partner and Co-Founder of Grayhawk Capital. His venture capital career includes Cornerstone Equity Partners and Banc One Capital Partners.

Guy Nirpaz

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Our Offices.

Silicon Valley

Corporate Headquarters
1 Twin Dolphin Dr.
Redwood City, CA 94065

Tel-Aviv

Corporate Headquarters
94 Yigal Alon, Alon Tower 2, Floor 4,
Tel Aviv-Yafo, Israel

Contact Us

We Are Hiring

Totango is helping hundreds of recurring-revenue businesses retain and grow their customer base with a simple, elegant customer success platform that our users love. Join our growing teams in Silicon Valley and Israel to be a part of something great!

All Open Positions

More than 5,000 businesses run on Totango. Shouldn't you?

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