Our Story

Totango started in 2010 when Guy Nirpaz, Omer Gotlieb, and Oren Raboy saw an opportunity to use the cloud to process billions of customer signals and make meaning for customer-facing teams. We have pioneered the growing customer success industry and now we’re the leading enterprise customer success platform for recurring revenue businesses.

Hundreds of global businesses manage customers using Totango. Our enterprise suite of customer success products allow you to connect customer data, monitor health changes, and proactively engage your customers. All within one powerful, integrated platform.

Leadership Team.

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Jamie Bertasi

Chief Operations Officer

Jamie brings extensive experience in leading go-to-market teams. She previously led TellMe to a successful acquisition by Microsoft and continued to grow the business further. In her last position, Jamie was the COO of HomeSuite.

Ravit Danino

SVP Products

As our head of product, Ravit is building the next generation of Customer Success. She brings a wealth of experience leading product at Marketo, HP, and Mercury Interactive.

Kevin O'Came

SVP Customer Success

Kevin brings over 20 years of software experience, which includes building customer success and customer experience programs. Most recently, Kevin led the global Customer Success Team at CA Technologies.

Anne Ting

SVP Marketing

Anne is a seasoned strategy, marketing and product leader with nearly 20 years of experience building and launching enterprise-ready, scalable platforms. Prior to Totango, Anne led global marketing at Unity Technologies.

Yaron Avisror

SVP of Engineering

Yaron leads our product, engineering and support teams. Prior to Totango, he was VP of Software Engineering at CA Technologies and has held technology and product roles at Nolio, Mercury Interactive and Comverse Technology.

Robert Crissman

SVP of Channels

Bob brings 20 years of deep channel expertise to lead the expansion of Totango's channel strategy. Previously, Crissman served as the SVP of Channel Programs and Sales at Vonage and as the VP of Global Channel Sales at Alfresco.

Omer Gotlieb

Co-Founder, SVP of Business Development

Omer has been recognized as a top influencer and mentor in the customer success space. As the SVP of Business Development, he is taking Totango to the next level.

Hamutal Anavi-Russo


Russo has more than 20 years of experience in the enterprise software industries with deep expertise in strategic financial planning and fundraising for companies varying from start-ups to established industry players.

Customer Advisory Board.

Diana Chong

Chrome Enterprise Head of Customer Success

Sunil Desai

Senior Vice President of Client Success, Group Services

Sue Fellows

Chief Customer Officer

Jeff Hurst

EVP, Client Success

Umur Kavlakoglu

Vice President of
Customer Success

Dilip Kumar

Chief Operating Officer,
Group Services

Aron Lanclos

WW Enterprise Support

Bob Melk

Chief Commercial Officer

Jim Mercer

Head of Customer Success

David McKenney

Vice President Customer Success

Brian Merritt

Vice President of
Customer Success

Erin Miller

Vice President of Client Success

Keith Strodtman

Senior Vice President of Cloud Customer Success and Engagement

Peter Storer

Chief Revenue Officer

Eugene Trautwein

Vice President of Customer Support

Board of Directors.

Eric Benhamou

Chairman, BGV

Eric is a 40-year veteran in the IT industry, including 13 years of active venture capital experience as founder and general partner at Benhamou Global Ventures.

Nechemia J. Peres

Board Member, Pitango

Nechemia “Chemi” Peres is a Managing General Partner and Co-Founder of Pitango. He has served on the boards of several successful NASDAQ companies.

Tom Tovar

Independent Board Member

Tom is a CEO and go-to-market executive, building companies in software, cloud, mobile, data, and XaaS platforms, bringing a point of view that is rooted in customer value.

Gary Little

Board Member, Canvas

Gary is a Forbes Midas List venture capitalist with a focus in software. He is an active board member of Totango, Evernote, and many other innovative companies.

Sherman Chu

Board Member

Sherman is a Managing Partner and Co-Founder of Grayhawk Capital. His venture capital career includes Cornerstone Equity Partners and Banc One Capital Partners.

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Our Offices.

Silicon Valley

Corporate Headquarters
1200 Park Place, Suite 200
San Mateo, CA 94403


121 Derech Menachem Begin,
Sarona Azrieli Building, Floor 39
Tel Aviv, 6701203, Israel


79 Madison Ave
New York City
NY 10016, United States

We Are Hiring

Totango is helping hundreds of recurring-revenue businesses retain and grow their customer base with a simple, elegant enterprise customer success platform that our users love. Join our growing teams in Silicon Valley and Israel to be a part of something great!


Align your organization around the customer

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