2019 State of the customer success industry
8/27, 10 am pt/1pm ET
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We Are Passionate About Customers, People and Technology

Unite your data, teams, and communications to spark your customer engagements and accelerate customer driven growth.

Our Story

Totango started in 2010 when Guy Nirpaz, Omer Gotlieb, and Oren Raboy saw an opportunity to use the cloud to process billions of customer signals and make meaning for customer-facing teams. We have pioneered the growing customer success industry and now we are the leading enterprise customer success platform for recurring revenue businesses.

Hundreds of global businesses manage customers using Totango. Our enterprise suite of customer success products allow you to connect customer data, monitor health changes, and proactively engage your customers. All within one powerful, integrated platform.

Leadership Team.

Guy Nirpaz Totango CEO

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Jamie Bertassi Totango COO

Jamie Bertasi

Chief Operations Officer

Jamie brings extensive experience in leading go-to-market teams. She previously led TellMe to a successful acquisition by Microsoft and continued to grow the business further. In her last position, Jamie was the COO of HomeSuite.

Ravit Danino Totango SVP Product

Mark Lockareff

Chief Administrative Officer

As CAO, Mark leads our finance, legal, corporate and business development, HR and administrative teams. Mark brings over 30 years of experience building, operating and investing in software and internet companies..

Ravit Danino Totango SVP Product

Ravit Danino

SVP Products

As our head of product, Ravit is building the next generation of Customer Success. She brings a wealth of experience leading product at Marketo, HP, and Mercury Interactive.

Kevin OCame Totango SVP Customer Success

Kevin O'Came

SVP Customer Success

Kevin brings over 20 years of software experience, which includes building customer success and customer experience programs. Most recently, Kevin led the global Customer Success Team at CA Technologies.

Anne Ting Totango SVP Marketing

Anne Ting

SVP Marketing

Anne is a seasoned strategy, marketing and product leader with nearly 20 years of experience building and launching enterprise-ready, scalable platforms. Prior to Totango, Anne led global marketing at Unity Technologies.

Amit Bluman Totango SVP Engineering Totango

Amit Bluman

VP of Engineering

Amit is an entrepreneur & software engineering manager with 20+ years of experience. Amit leads our customer-centered engineering groups. Prior to Totango, he was a CTO in EdgeBI startup and has held technology and managerial roles at Seperia, Tescom, and Elad systems.

Omer Gotlieb Totango Co-Founder

Omer Gotlieb

Co-Founder, SVP of Business Development

Omer has been recognized as a top influencer and mentor in the customer success space. As the SVP of Business Development, he is taking Totango to the next level.

Omer Gotlieb Totango Co-Founder

Hamutal Anavi-Russo


Hamutal has more than 20 years of experience in the enterprise software industries with deep expertise in strategic financial planning and fundraising for companies varying from start-ups to established industry players.

Customer Advisory Board.

Diana Chong

Diana Chong

Chrome Enterprise Head of Customer Success

Dione Hedgpeth

Dione Hedgpeth

Chief Customer Officer

Sumo Logic
Dione Hedgpeth

Ken Hamel

EVP, Global Business Operations and member SAP Global Executive Team

Eran Askenazi

Eran Ashkenazi

Senior Vice President of
Global Support & Services

Dilip Kumar

Dilip Kumar

Chief Operating Officer,
Group Services

Nick Chang

Nick Chang

Global Head, HPE Greenlake Customer success

Hewlett Packard Logo
Bob Melk

Bob Melk

Chief Commercial Officer

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Madhavi Bezwada

Madhavi Bezwada

VP, Client Success

Jim Mercer

Jim Mercer

Head of Customer Success

Brian Merritt

Brian Merritt

Vice President of
Customer Success

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Paul Case

Paul Case

Vice President of Client Success

Tyler Tech logo
Keith Strodtman

Keith Strodtman

Senior Vice President of Cloud Customer Success and Engagement

SAP Logo
Robert Stobaugh

Robert Stobaugh

VP, Customer Success

Samsara logo
Dana Miller

Dana Miller

SVP, Clients

360 Insights
Dana Miller

Carlos Quezada

Director, Global Services Head of Customer Success

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Dana Miller

Stephanie Ho

Global Head of Customer Success, Autodesk Construction Solutions


Board of Directors.

Eric Benhamou

Eric Benhamou

Chairman, BGV

Eric is a 40-year veteran in the IT industry, including 13 years of active venture capital experience as founder and general partner at Benhamou Global Ventures.

Nechemia Peres

Nechemia J. Peres

Board Member, Pitango

Nechemia “Chemi” Peres is a Managing General Partner and Co-Founder of Pitango. He has served on the boards of several successful NASDAQ companies.

Tom Tovar

Tom Tovar

Independent Board Member

Tom is a CEO and go-to-market executive, building companies in software, cloud, mobile, data, and XaaS platforms, bringing a point of view that is rooted in customer value.

Gary Little

Gary Little

Board Member, Canvas

Gary is a Forbes Midas List venture capitalist with a focus in software. He is an active board member of Totango, Evernote, and many other innovative companies.

Sherman Chu

Sherman Chu

Board Member

Sherman is a Managing Partner and Co-Founder of Grayhawk Capital. His venture capital career includes Cornerstone Equity Partners and Banc One Capital Partners.

Guy Nirpaz

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Our Offices.

Silicon Valley

Corporate Headquarters
1 Twin Dolphin Dr.
Redwood City, CA 94065


194 Yigal Alon,
Alon Tower 2, Floor 4,
Tel Aviv 6789139, Israel


79 Madison Ave
New York City
NY 10016, United States

We Are Hiring

Totango is helping hundreds of recurring-revenue businesses retain and grow their customer base with a simple, elegant enterprise customer success platform that our users love. Join our growing teams in Silicon Valley and Israel to be a part of something great!

All Open Positions

More than 5,000 businesses run on Totango. Shouldn't you?

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