We believe everyone in an organization should be in the business of customer success, and every team member at Totango strives to deliver value at each phase of your customer journey.
Totango was founded in 2010 by Guy Nirpaz, currently Executive Chair of the Totango Board of Directors, who saw an opportunity to use the cloud to process billions of customer signals and help companies better manage the customer journey to deliver continuous value. He captured his vision and best practices for CS leaders in his book, “Farm Don’t Hunt: The Definitive Guide to Customer Success.”
Today, Totango is the industry’s only composable customer success platform, built on a modular foundation with embedded best practices to meet you where you are today, and grow with you as your business needs change. Totango is quick to implement and integrate, fast to value, and efficient to own and operate.
Many of the world’s fast-growing businesses and well-established software giants use Totango to get real-time access to customer health. Totango helps customer success leaders stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive revenue retention and predictable growth.
Sherman is a Managing Partner and Co-Founder of Grayhawk Capital. His venture capital career includes Cornerstone Equity Partners and Banc One Capital Partners.
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