Our Story

Totango started in 2010 when Guy Nirpaz, Omer Gotlieb, and Oren Raboy saw an opportunity to use the cloud to process billions of customer signals and make meaning for customer-facing teams. We have pioneered the growing customer success industry and now we are the leading enterprise customer success platform for recurring revenue businesses.

Hundreds of global businesses manage customers using Totango. Our enterprise suite of customer success products allow you to connect customer data, monitor health changes, and proactively engage your customers. All within one powerful, integrated platform.

Leadership Team.

Guy Nirpaz Totango CEO

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Jamie Bertassi Totango COO

Jamie Bertasi

Chief Operations Officer

Jamie brings extensive experience in leading go-to-market teams. She previously led TellMe to a successful acquisition by Microsoft and continued to grow the business further. In her last position, Jamie was the COO of HomeSuite.

Ravit Danino Totango SVP Product

Mark Lockareff

Chief Administrative Officer
‍
As CAO, Mark leads our finance, legal, corporate and business development, HR and administrative teams. Mark brings over 30 years of experience building, operating and investing in software and internet companies..

Ravit Danino Totango SVP Product

Ravit Danino

SVP Products

As our head of product, Ravit is building the next generation of Customer Success. She brings a wealth of experience leading product at Marketo, HP, and Mercury Interactive.

Kevin OCame Totango SVP Customer Success

Kevin O'Came

SVP Customer Success

Kevin brings over 20 years of software experience, which includes building customer success and customer experience programs. Most recently, Kevin led the global Customer Success Team at CA Technologies.

Anne Ting Totango SVP Marketing

Anne Ting

SVP Marketing

Anne is a seasoned strategy, marketing and product leader with nearly 20 years of experience building and launching enterprise-ready, scalable platforms. Prior to Totango, Anne led global marketing at Unity Technologies.

Yaron Avisror Totango SVP Engineering

Yaron Avisror

SVP of Engineering

Yaron leads our product, engineering and support teams. Prior to Totango, he was VP of Software Engineering at CA Technologies and has held technology and product roles at Nolio, Mercury Interactive and Comverse Technology.

Omer Gotlieb Totango Co-Founder

Omer Gotlieb

Co-Founder, SVP of Business Development

Omer has been recognized as a top influencer and mentor in the customer success space. As the SVP of Business Development, he is taking Totango to the next level.

Hamutal Anavi Russo Totango CFO

Hamutal Anavi-Russo

CFO

Hamutal has more than 20 years of experience in the enterprise software industries with deep expertise in strategic financial planning and fundraising for companies varying from start-ups to established industry players.

Customer Advisory Board.

Diana Chong

Chrome Enterprise Head of Customer Success

Daniel Greengarten

Global Senior Vice President, Client Success Management & Services Sales

Dione Hedgpeth

Dione Hedgpeth

Chief Customer Officer

Sumo Logic
Dione Hedgpeth

Ken Hamel

EVP, Global Business Operations and member SAP Global Executive Team

SAP

Eran Ashkenazi

Senior Vice President of
Global Support & Services

SentinelOne

Dilip Kumar

Chief Operating Officer,
Group Services

Nick Chang

Global Head, HPE Greenlake Customer success

Bob Melk

Chief Commercial Officer

Madhavi Bezwada

VP, Client Success

Jim Mercer

Head of Customer Success

Brian Merritt

Vice President of
Customer Success

Paul Case

Paul Case

Vice President of Client Success

Keith Strodtman

Senior Vice President of Cloud Customer Success and Engagement

Robert Stobaugh

VP, Customer Success

Dana Miller

Dana Miller

SVP, Clients

Dana Miller

Carlos Quezada

Director, Global Services Head of Customer Success

Board of Directors.

Eric Benhamou

Chairman, BGV

Eric is a 40-year veteran in the IT industry, including 13 years of active venture capital experience as founder and general partner at Benhamou Global Ventures.

Nechemia J. Peres

Board Member, Pitango

Nechemia “Chemi” Peres is a Managing General Partner and Co-Founder of Pitango. He has served on the boards of several successful NASDAQ companies.

Tom Tovar

Independent Board Member

Tom is a CEO and go-to-market executive, building companies in software, cloud, mobile, data, and XaaS platforms, bringing a point of view that is rooted in customer value.

Gary Little

Board Member, Canvas

Gary is a Forbes Midas List venture capitalist with a focus in software. He is an active board member of Totango, Evernote, and many other innovative companies.

Sherman Chu

Board Member

Sherman is a Managing Partner and Co-Founder of Grayhawk Capital. His venture capital career includes Cornerstone Equity Partners and Banc One Capital Partners.

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Our Offices.

Silicon Valley

Corporate Headquarters
1 Twin Dolphin Dr.
Redwood City, CA 94065

Tel-Aviv

121 Derech Menachem Begin,
Sarona Azrieli Building, Floor 39
Tel Aviv, 6701203, Israel

NYC

79 Madison Ave
New York City
NY 10016, United States

Contact Us

We Are Hiring

Totango is helping hundreds of recurring-revenue businesses retain and grow their customer base with a simple, elegant enterprise customer success platform that our users love. Join our growing teams in Silicon Valley and Israel to be a part of something great!

All Open Positions

Customer Centered Enterprises Run on Totango. Shouldn't You?

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