Our Story

Totango started in 2010 when Guy Nirpaz, Omer Gotlieb, and Oren Raboy saw an opportunity to use the cloud to process billions of customer signals and make meaning for customer-facing teams. We have pioneered the growing customer success industry and now we are the leading enterprise customer success platform for recurring revenue businesses.

Hundreds of global businesses manage customers using Totango. Our enterprise suite of customer success products allow you to connect customer data, monitor health changes, and proactively engage your customers. All within one powerful, integrated platform.

Leadership Team.

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

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Jamie Bertasi

President & COO

Jamie leads the go-to-market, customer success, people, and business operations teams at Totango. A proven and trusted leader, Jamie has a demonstrated track record for building high-value experiences for customers and delivering strong business results.

Mark Lockareff

Chief Strategy Officer
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Mark leads our strategy, and corporate and business development effort at Totango. Mark brings over 30 years of experience building, operating and investing in software and internet companies.

Dennis Reardon

Chief Revenue Officer
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Dennis is responsible for the global field operations and revenue growth strategy at Totango. He is a passionate, energetic leader and coach who brings over 15 years of success in building high-performing global teams which generate consistent growth and long-term client value. Dennis earned a degree in Business from Boston College in Chestnut Hill, MA.

John Yee

Chief Financial Officer
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John Yee leads the financial strategy, global accounting, and legal teams at Totango. John brings over 20 years of experience in finance in the high-tech industry from both private industry and Big 4 public accounting firms.

Ravit Danino

SVP Products

As our head of product, Ravit is building the next generation of Customer Success. She brings a wealth of experience leading product at Marketo, HP, and Mercury Interactive.

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Anne Ting

SVP Marketing

Anne is responsible for building awareness, driving demand and scaling the company’s high-velocity, low-friction digital distribution model. Prior to Totango, Anne led global marketing at Unity Technologies.

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Sumant Pal

SVP Solutions and Services

Sumant leads Solutions and Professional Services at Totango. He has a proven track record of building high performance Consulting and Sales Engineering teams globally at EMC and Veritas, having lived and worked in the US, Europe and Asia.
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Amit Bluman

SVP of Engineering

Amit is an entrepreneur & software engineering manager with 20+ years of experience. Amit leads our customer-centered engineering groups. Prior to Totango, he was a CTO in EdgeBI startup and has held technology and managerial roles at Seperia, Tescom, and Elad systems.