Our Story

Totango started in 2010 when Guy Nirpaz, Omer Gotlieb, and Oren Raboy saw an opportunity to use the cloud to process billions of customer signals and make meaning for customer-facing teams. We have pioneered the growing customer success industry and now we’re the leading enterprise customer success platform for recurring revenue businesses.

Hundreds of global businesses manage customers using Totango. Our enterprise suite of customer success products allow you to connect customer data, monitor health changes, and proactively engage your customers. All within one powerful, integrated platform.

Leadership Team.

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Jamie Bertasi

Chief Operations Officer

Jamie brings extensive experience in leading go-to-market teams. She previously led TellMe to a successful acquisition by Microsoft and continued to grow the business further. In her last position, Jamie was the COO of HomeSuite.

Ravit Danino

VP Products

As our head of product, Ravit is building the next generation of Customer Success. She brings a wealth of experience leading product at Marketo, HP, and Mercury Interactive.

Mark Fordham

SVP of Customer Success

Mark heads up Totango’s Customer Success organization and brings over a decade of experience in enterprise Customer Success. Mark was an early adopter of Totango and was a customer for nearly 5 years.

Omer Gotlieb

Co-Founder, SVP of Business Development

Omer has been recognized as a top influencer and mentor in the customer success space. As the SVP of Business Development, he is taking Totango to the next level.

Yaron Avisror

SVP of Engineering

Yaron leads our product, engineering and support teams. Prior to Totango, he was VP of Software Engineering at CA Technologies and has held technology and product roles at Nolio, Mercury Interactive and Comverse Technology.

Bill Hobbs

SVP Sales

Bill heads our global sales organization and brings over a decade of Fortune 500 business transformation management experience. In addition to leading enterprise sales, Bill is a bestselling author.

Tomer Manor

VP Finance
Tomer oversees financial forecasting, business analysis, accounting, HR and legal operations. Prior to Totango, he was VP Finance at Alicanto and held senior FP&A positions at SAP and Amdocs.

Board of Directors.

Eric Benhamou

Chairman, BGV

Eric is a 40-year veteran in the IT industry, including 13 years of active venture capital experience as founder and general partner at Benhamou Global Ventures.

Nechemia J. Peres

Board Member, Pitango

Nechemia “Chemi” Peres is a Managing General Partner and Co-Founder of Pitango. He has served on the boards of several successful NASDAQ companies.

Tom Tovar

Independent Board Member

Tom is a CEO and go-to-market executive, building companies in software, cloud, mobile, data, and XaaS platforms, bringing a point of view that is rooted in customer value.

Gary Little

Board Member, Canvas

Gary is a Forbes Midas List venture capitalist with a focus in software. He is an active board member of Totango, Evernote, and many other innovative companies.

Sherman Chu

Board Member

Sherman is a Managing Partner and Co-Founder of Grayhawk Capital. His venture capital career includes Cornerstone Equity Partners and Banc One Capital Partners.

Guy Nirpaz

Founder, CEO

Guy has a passion for improving the way that people do business. Since founding Totango, Guy has become an award-winning author and evangelist in the field of Customer Success.

Our Offices.

Silicon Valley

Corporate Headquarters
1200 Park Place, Suite 200
San Mateo, CA 94403


125 Derech Menachem Begin
Hayovel Building, Floor 23
Tel Aviv, 67010, Israel


79 Madison Ave
New York City
NY 10016, United States

We Are Hiring

Totango is helping hundreds of recurring-revenue businesses retain and grow their customer base with a simple, elegant enterprise customer success platform that our users love. Join our growing teams in Silicon Valley and Israel to be a part of something great!


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