Totango designs, develops, and continuously updates a composable CS platform that’s flexible, scalable, and built to power exceptional customer journeys. Our modular components and ready-to-use programs are available to meet you wherever you are on your CS journey.
Begin with the end result in mind and use Totango customer journey programs—prebuilt with customer success best practices and out-of-the-box reporting—to get there.
Mix and match journey components—like automated email campaigns, surveys, and business reviews—to create the best possible experience for your customers.
Make customer success a company-wide function to create a seamless customer experience and a shared view of continuous customer value.
Drive digital scale with strategic human interaction using prebuilt connectors with your existing tech stack to create a 360-degree, multidimensional view of your customers.
Get started quickly
Ready-to-use best practice based templates get you through 75% of the customer journey design phase in a single click.
Enjoy flexibility and scalability
Modular building blocks empower you to get started and iterate quickly and scale to drive business value for your customers.
Save time, improve engagement
Automate while maintaining personalized touch points so you can layer in strategic human interaction.
Boost collaboration
Connect with your current tech stack to access all of your customer data in one place and enhance cross-functional collaboration.