CAREERS AT TOTANGO

Your success and growth start here

We’re on a mission to help businesses grow by investing in their customers. We are catalysts for change, committed to continuous improvement and innovation to help you meet your career goals so you can help our customers meet their goals.

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Totango employees in NYC office

How we work

We stand by a shared culture code in everything that we do

We can’t talk about customer-led growth without recognizing that it all starts by investing in our employee growth. Totango values shape how we behave with our team members, our customers, and our communities.

Always assume positive intent

Always assume positive intent

We are always on the same team. There is no “you versus me.” Bad faith is prohibited, and defensiveness is not allowed.

Dissent is constructive

Dissent is constructive

We push one another. We argue ideas respectfully. We seek truth over comfort. The best ideas win, and when a decision is made, everyone supports it as their own.

Language is the roadmap of culture

Language is the roadmap of culture

We are specific with words. Tone, tact, and intent matter. We don’t assume that we’re speaking the same language. We ask for definition if there is lack of clarity. We confirm decisions after every conversation.

Don’t be afraid to burn all the boats

Don’t be afraid to burn all the boats

What we did before isn’t sacred or special. We make the right decision for the future based on the best available information in the present.

Iterate the pain away + Supreme bias for action

Iterate the pain away + Supreme bias for action

Likelihood of success directly relates to our speed of iteration. We relish constant improvement, and recognize that every adaptation is progress. We always use our best judgment. We get ourselves unblocked so we can make decisions and move forward.

We’re experts in 
customer-led growth

Our company was formed through the combination of CS powerhouses – Totango and Catalyst – and experts in AI and revenue operations, who recognized the unique opportunity to help customer success and revenue organizations protect and grow their customer base.

Read about the company news here:

totango and catalyst merge
Totango announces ai-driven churn intelligence

From our execs to your ears

Now is our time. We are catalysts shaping the future of customer success, and our team at Totango is passionate about how today’s top revenue leaders embrace customer-led growth.

Accelerating Customer-Led Growth with AI  with Alistair Rennie, CEO and Keith Frankel, CPO

Keith FrankelAlistair Rennie, CEO, Totango
Watch now

Catalyst Co-Founder Edward Chiu talks about the transformative power of customer-led  growth with The Jasons

Edward Chiu, Co-Founder, Catalyst
Listen Now

SVP of Global CS Chris Dishman shares how to pivot to a customer-centric growth model on B2B Agility

Chris Dishman
Listen Now

CMO Karen Budell explains why you should Invest in the Full Marketing Bowtie on Pipeline Visionaires

Karen Budell
Listen Now
  • Flexible PTO
  • Employee equity
  • Learning & development
  • Remote first, hybrid friendly
  • 401(k) with employer matching
  • Team celebrations
  • Generous parental leave
  • Comprehensive health & wellness plans

Benefits

“It’s exciting to be part of an organization where innovation takes center stage, reinforced by strong transparency from leadership through regular updates. We are all empowered with the autonomy to identify gaps in our processes and take the initiative to address them. This blend of empowerment and the support of a fantastic team enables everyone to make a meaningful impact as we continue to scale, making the experience at Totango truly rewarding.”
Chris Broughton
Sr. Tech Support Manager
Totango
“I’m constantly inspired as an employee. Watching our product evolve and helping customers achieve their goals are both beyond incredible experiences, but it’s deeper than that. It’s the collaborative effort we all put in to get there, the creative solutions we deploy, the commitment I see across the board from my teammates up to the leadership. We are dedicated to the cause ‘we not me’, and it’s been like that since the day I started.”
Employee name
Senior Client Insights Manager
Totango
“I’m constantly inspired as an employee. Watching our product evolve and helping customers achieve their goals are both beyond incredible experiences, but it’s deeper than that. It’s the collaborative effort we all put in to get there, the creative solutions we deploy, the commitment I see across the board from my teammates up to the leadership. We are dedicated to the cause ‘we not me’, and it’s been like that since the day I started.”
Employee name
Senior Client Insights Manager
Totango
“I’m constantly inspired as an employee. Watching our product evolve and helping customers achieve their goals are both beyond incredible experiences, but it’s deeper than that. It’s the collaborative effort we all put in to get there, the creative solutions we deploy, the commitment I see across the board from my teammates up to the leadership. We are dedicated to the cause ‘we not me’, and it’s been like that since the day I started.”
Employee name
Senior Client Insights Manager
Totango
New York CityTotango NYC
Tel AvivTotango Tel Aviv

Current job openings

Totango strives to keep you and your personal information safe. Please note that Totango will never ask you to send or receive any form of payment during the hiring process. All interviews are scheduled exclusively through our official Applicant Tracking System, Rippling. If you receive a suspicious message, please contact our support before responding. Stay safe!

how we hire

Our people team prides itself on living our values, so they take a candid and curious approach

A human being will review your application – no bot screening here. Here's how our hiring process works:

01

If there’s a fit, a member of our hiring team will reach out to schedule an initial call.

02

You’ll meet with the hiring manager, and in later stages, other leaders and potential colleagues.

03

In some roles, you might be asked to complete a short assignment or panel interview to help us better understand your fit for the role.

04

Our process ends with a final interview with the department lead or key executive.

We can’t wait to meet you!