A customer-centered culture is a vital component in building a highly successful Customer Success Team. Learn how to create a collaborative culture, the key metrics to support your team, and create alignment throughout the company.
Join us for an insightful how-to webinar on providing executive visibility into the impact of Customer Success. Learn the key factors for building your ROI and funding model for CS and the key metrics that matter to the C-Suite and Board of Directors.
Enjoy our webinar, Measuring Success: Metrics, Outcomes and Best Practices. We'll help you take the complexity out of defining your goals and measurement system for Customer Success...just in time for budget season.
In this webinar our SVP of Customer Success, Kevin O'Came and SVP of Marketing, Anne Ting will dive into the research and data from our 2019 State of Customer Success Industry and Salary Survey and 2019 Customer Insights Report to share details around on compensation models, coverage models, CS challenges, trends, and more!WATCH NOW
Adoption is more than just usage. It’s helping your customer get the most out of your services. Learn how Spark and SuccessBLOCs can help you elevate insights to drive desired actions, helping your customer unlock additional value.
Dealing with Customer Escalation is a part of running any organization. Even if you have the customers’ best interest in mind, things can and will go wrong. The key is to consistently resolve the escalations and use the opportunity to grow the relationship with the customers.
Onboarding is the first step in the customer journey and a critical phase which can make or break your customer relationships. If you fail to set your customers on the right track, it can mean failure overall for the customer and your organization.
Customer Success, as a model and methodology, represents an opportunity for enterprises to break down the silos of customer data and business processes. Learn how this will lead to operational improvements around customer centricity and growing recurring revenue.
Hear from two industry thought leaders, Claire Burge, CEO of This Is Productivity, and Omer Gotlieb, Co-founder of Totango to learn the specific cultural changes required to truly embrace customer-centricity and more.
In this webinar recording, you'll learn how to build an effective health model to measure real business outcomes and drive retention.
Watch this 45-minute webinar replay to learn which tools, processes, and capabilities are needed to drive continuous learning within a dynamic Customer Success model.
In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model.
Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collaborate in real time.
Totango CMO, Jill Rubin, and PwC Head of Service & Customer Success Practice, Dave Yoffie, discuss how you can set up programs to maximize value and impact for your customers.