Customer Success, as a model and methodology, represents an opportunity for enterprises to break down the silos of customer data and business processes. Learn how this will lead to operational improvements around customer centricity and growing recurring revenue.
Hear from two industry thought leaders, Claire Burge, CEO of This Is Productivity, and Omer Gotlieb, Co-founder of Totango to learn the specific cultural changes required to truly embrace customer-centricity and more.
In this webinar recording, you'll learn how to build an effective health model to measure real business outcomes and drive retention.
Watch this 45-minute webinar replay to learn which tools, processes, and capabilities are needed to drive continuous learning within a dynamic Customer Success model.
In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model.
Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collaborate in real time.
Totango CMO, Jill Rubin, and PwC Head of Service & Customer Success Practice, Dave Yoffie, discuss how you can set up programs to maximize value and impact for your customers.
Premier Customer Success event with Customer Success thought leaders, practitioners, and visionaries.
Design and Deliver the New Economic Engines of Tech.
Join Totango at the CRM event of the year.
At #CSSummit18, we focus on how you and your company can accelerate the impact of customer success, drive more intelligent engagement, and dive into trends that influence 2018 and beyond.