Featured On-Demand Webinar

May 30, 2018

The State of the Customer Success Profession 2018 - Survey Results First Look

The results are in from our 2018 State of the Customer Success Profession Survey! Join us 5/30 at 10:00 am PST for a first look.

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On-Demand Webinars

How to Build an Effective Customer Health Model

In this webinar recording, you'll learn how to build an effective health model to measure real business outcomes and drive retention.

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Harnessing the Power of Continuous Learning in Customer Success with Waterstone Management Group

Watch this 45-minute webinar replay to learn which tools, processes, and capabilities are needed to drive continuous learning within a dynamic Customer Success model.

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Measuring the Effectiveness of a Customer Health Model

In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model.

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How Slack Drives Change Management

Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collaborate in real time.

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What's Your Next Step in Customer Success, featuring PwC

Totango CMO, Jill Rubin, and PwC Head of Service & Customer Success Practice, Dave Yoffie, discuss how you can set up programs to maximize value and impact for your customers.

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Accelerating the Impact of Customer Success in the Enterprise

Brian Merritt, VP of Customer Success at Trustpilot, shares his strategy and processes to get the results they need from their customer success programs.

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Upcoming Events

October 15, 2018

Technology Services World - Las Vegas 2018

Design and Deliver the New Economic Engines of Tech.

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Customer Success Summit 2019

Premier Customer Success event with Customer Success thought leaders, practitioners, and visionaries.

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Highlights from Past Events

March 5, 2018

Customer Success Summit 2018

At #CSSummit18, we focus on how you and your company can accelerate the impact of customer success, drive more intelligent engagement, and dive into trends that influence 2018 and beyond.