Upcoming Webinar

OCTOBER 16TH, 2019

Measuring Success: Metrics, Outcomes, and Best Practices

Please join us in our upcoming webinar, Measuring Success: Metrics, Outcomes and Best Practices as we help you take the complexity out of defining your goals and measurement system for Customer Success...just in time for budget season.

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On-Demand Webinars

FEATURED

2019 State of the Customer Success Industry and Salary Report Webinar

In this webinar our SVP of Customer Success, Kevin O'Came and SVP of Marketing, Anne Ting will dive into the research and data from our 2019 State of Customer Success Industry and Salary Survey and 2019 Customer Insights Report to share details around on compensation models, coverage models, CS challenges, trends, and more!

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No webinars are currently scheduled. Check back soon for upcoming webinars.

Upcoming Webinars

Adoption: Reveal Real-time Adoption and Visibility into your Customer Usage Patterns

Adoption is more than just usage. It’s helping your customer get the most out of your services. Learn how Spark and SuccessBLOCs can help you elevate insights to drive desired actions, helping your customer unlock additional value.

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Escalation: Accelerate Customer Resolution Time and Increase Customer Satisfaction

Dealing with Customer Escalation is a part of running any organization. Even if you have the customers’ best interest in mind, things can and will go wrong. The key is to consistently resolve the escalations and use the opportunity to grow the relationship with the customers.

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Onboarding: Optimize the New Customer Journey for Seamless Product Adoption

Onboarding is the first step in the customer journey and a critical phase which can make or break your customer relationships. If you fail to set your customers on the right track, it can mean failure overall for the customer and your organization.

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Justifying the Investment for Customer Success Technology

Customer Success, as a model and methodology, represents an opportunity for enterprises to break down the silos of customer data and business processes. Learn how this will lead to operational improvements around customer centricity and growing recurring revenue.

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What it Really Means to Build a Customer Culture

Hear from two industry thought leaders, Claire Burge, CEO of This Is Productivity, and Omer Gotlieb, Co-founder of Totango to learn the specific cultural changes required to truly embrace customer-centricity and more.

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How to Build an Effective Customer Health Model

In this webinar recording, you'll learn how to build an effective health model to measure real business outcomes and drive retention.

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Harnessing the Power of Continuous Learning in Customer Success with Waterstone Management Group

Watch this 45-minute webinar replay to learn which tools, processes, and capabilities are needed to drive continuous learning within a dynamic Customer Success model.

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Measuring the Effectiveness of a Customer Health Model

In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model.

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How Slack Drives Change Management

Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collaborate in real time.

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What's Your Next Step in Customer Success, featuring PwC

Totango CMO, Jill Rubin, and PwC Head of Service & Customer Success Practice, Dave Yoffie, discuss how you can set up programs to maximize value and impact for your customers.

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Accelerating the Impact of Customer Success in the Enterprise

Brian Merritt, VP of Customer Success at Trustpilot, shares his strategy and processes to get the results they need from their customer success programs.

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