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Karla Russell and Katie Yagodnik, Senior Director and Senior Manager of Monster’s Customer Success team, will walk you through the tremendous wins they’ve acquired through their implementation of Totango, including double-digit retention and boosted sales productivity.
Join Totango and Jennifer Chiang author of The Startup's Guide to Customer Success for an engaging webinar to learn how customer success can help you as you scale your startup.
Make technology work for you! Whether your business is high touch or high volume, the right digital nurture strategy allows you to deliver highly relevant, engaging, and effective communication to all your customers at scale.
A customer-centered culture is a vital component in building a highly successful Customer Success Team. Learn how to create a collaborative culture, the key metrics to support your team, and create alignment throughout the company.
Join us for an insightful how-to webinar on providing executive visibility into the impact of Customer Success. Learn the key factors for building your ROI and funding model for CS and the key metrics that matter to the C-Suite and Board of Directors.
Enjoy our webinar, Measuring Success: Metrics, Outcomes and Best Practices. We'll help you take the complexity out of defining your goals and measurement system for Customer Success...just in time for budget season.
In this webinar our SVP of Customer Success, Kevin O'Came and SVP of Marketing, Anne Ting will dive into the research and data from our 2019 State of Customer Success Industry and Salary Survey and 2019 Customer Insights Report to share details around on compensation models, coverage models, CS challenges, trends, and more!
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