How Aruba Scaled their Customer Engagement Strategy

Join Matt Harmon Director, Head of Customer Success Operations and Teresa Chu, Head of Digital Engagement Strategy at Aruba an HPE company and Ella Eng, Customer Success Director at Totango as they share best practices and concrete examples on how to unlock a proven digital first operating model for Customer Success that drives more dynamic, personalized experiences and scalable growth.

How to Create a Winning Tech Touch Strategy

Get real life strategies in creating and iterating your tech-touch strategy including the most important metrics to monitor, best practices for aligning on key goals, and how to combine automated tech touches and create email campaigns to craft the perfect engagement strategy using the recently launched Totango Campaign Editor.

2021 State of the Customer Success Industry and Salary Report Webinar

Are you ready to put the word “uncertainty” to rest yet? In our biggest State of the Customer Success survey, over 1,600 Customer Success professionals shared insights into their key goals and how they are meeting the challenge of scale and growth.

90 Days to Crushing Your Customer Adoption Goals

Join Susan Rabano Senior Manager, Customer Success at Totango and Janet Price, Director, Customer Success at ACS Technologies as they take your through the essential steps of your post onboarding 90 day strategy including the most important metrics to monitor, best practices for aligning on key goals, and how to combine automated tech touches and human interaction to craft the best engagement strategy. 

It’s Time to Double Down on Digital Customer Success

Join Ravit Danino, SVP of Product and Nate Richardson Product Manager at Totango as they walk through the “must-haves” for a successful digital first customer journey by using Totango’s Digital SuccessBLOC bundle to automate a low touch/high volume onboarding, nurture and renewal process that drives successful outcomes with your customers and your bottom line.

A Closer Look at Totango’s Product Roadmap

Get an exclusive sneak peek into Totango’s upcoming roadmap including new SuccessBLOCs and integrations, as well as features and innovations to automate your workflows and digital engagements, streamline sharing and collaboration, and scale your business.

Delivering Personalized Success Experiences with Postclick’s Digital-First Approach

Join us to learn how Postclick is using technology and automation to manage more customers with a lean team, drive growth in product adoption, and continue to deliver uniquely personalized experiences across their entire customer base.

Steps to Scale Your Customer Success Operations Overnight

Join Christine Vienna Knific, VP of Customer Success at Wisr to learn the steps she took to build a CS team, implement a platform and build process and customer experiences that were scalable. 

How to Fast-Track Your Cisco CX Specialization Certification

As the #1 Customer Success platform chosen by more Cisco partners than any other CS solution, we’ve taken the guesswork out of the process to get certified by working with the team at Cisco to ensure you have a ready-made program that meets the requirements for CX Specialization certification and delivers outsized business outcomes at scale. 

Aligning Customer Data and Teams with Zoe

Join Ravit Danino, SVP of Product to learn how Zoe enables easy access to customer data empowering everyone in your company to engage and drive immediate value to customers.

Your Clear Path for Renewing Contracts with Ease and Confidence

Join Susan Rabano, Senior Customer Success Manager at Totango and Kunal Kapur, Senior Director, Account Management, Jobvite on Thursday, November 19 as they highlight key concepts for building a clear retention pathway and reveal how to confidently lead the renewal process with simplicity and intuition, using automation and data.

The Secrets to Driving High Adoption

Join Agour Tzour, Senior Success Manager at Totango and Evyatar Seri, Director of CS at Radware to learn the secrets on how to implement scalable processes, execute against your KPI’s to achieve successful outcomes for your customers ensuring high adoption and great results for your organization.

Boost Team Accountability to Drive Results Using Data Insights

The key to unlocking visibility to drive team accountability and productivity is having a real-time view of data and insights. Join Ella Eng, Senior Customer Success Manager, Totango and Kristin Hallas, Senior Director, Customer Success at Sonar, to learn how to access insights to boost team performance.

Product & CS Collaboration: Customer Sentiment

Learn how to remove siloed organizational barriers across product, and different departments like sales, support, etc. and build greater alignment and partnership between Product and Customer Success. 

2020 State of the Customer Success Industry & Salary Report

Get a deep dive into the trends that we are seeing in the industry, how much has changed since the outbreak of the pandemic, impacts on hiring and compensation and lastly what our outlook is for 2020 and beyond.

Customer First: SAP’s Transformation and Innovation in Customer Success

Learn more about Customer Success and how experts like SAP set themselves up for success on a Customer Success platform.

How to Spot Escalations & Manage Them

Learn how to track accounts through an escalation process, understand reasons accounts are at risk by category to avoid potential issues in the future.

How to manage Customer Success from your Mobile

Manage your customers, accounts, and tasks, and collaborate with your team virtually, wherever you are and from the palm of your hand.

Maximizing Value through Proactive Stakeholder Management

Learn how you can leverage the Stakeholder Management SuccessBLOC to manage the interactions, identify trends to take corrective action and to help identify gaps in engagement.

Configuring Scalable Integration through Customer Data Hub

Learn how Totango’s enterprise-grade Customer Data Hub enables reliable, efficient, and secure data management, providing enterprises with the most versatile and complete toolset for data integration, accelerating time to go-live, while maintaining data integrity.

Running VOC programs with Totango

Learn how to gather customer sentiment using NPS and CSAT Surveys in Totango.

Increasing Trust with Key Accounts through Outcome Success Plans

Get a deep dive into Outcome Success Plans and walk away with specific steps you can take to optimize your alignment and engagement with your customers.

Deloitte: Architecting Customer Success at Scale

Learn a framework for scaling customer success and specific use cases of how leading organizations are adapting for the current changing environment.

Precision Engagement at Scale with Dynamic Assignment

See how Dynamic Assignment brings TSIA’s Dynamic Engagement model to life by empowering organizations to do more with less - delivering precision engagement throughout the customer journey, with less dedicated resources.

Activate your COVID-19 Toolkit to protect your core business

The Startup's Guide to Customer Success

Join Totango and Jennifer Chiang author of The Startup's Guide to Customer Success for an engaging webinar to learn how customer success can help you as you scale your startup.

Driving Monster-Sized Impact on Retention

Karla Russell and Katie Yagodnik, Senior Director and Senior Manager of Monster’s Customer Success team, will walk you through the tremendous wins they’ve acquired through their implementation of Totango, including double-digit retention and boosted sales productivity.

Using Technology to Drive Scalable Customer Success

Make technology work for you! Whether your business is high touch or high volume, the right digital nurture strategy allows you to deliver highly relevant, engaging, and effective communication to all your customers at scale.

Building a High Performing Customer Success Team

A customer-centered culture is a vital component in building a highly successful Customer Success Team. Learn how to create a collaborative culture, the key metrics to support your team, and create alignment throughout the company.

Customer Success: Building the Business Case to Executives

Join us for an insightful how-to webinar on providing executive visibility into the impact of Customer Success. Learn the key factors for building your ROI and funding model for CS and the key metrics that matter to the C-Suite and Board of Directors.

Measuring Success: Metrics, Outcomes, and Best Practices

Enjoy our webinar, Measuring Success: Metrics, Outcomes and Best Practices. We'll help you take the complexity out of defining your goals and measurement system for Customer Success...just in time for budget season.

2019 State of the Customer Success Industry and Salary Report Webinar

In this webinar our SVP of Customer Success, Kevin O'Came and SVP of Marketing, Anne Ting will dive into the research and data from our 2019 State of Customer Success Industry and Salary Survey and 2019 Customer Insights Report to share details around on compensation models, coverage models, CS challenges, trends, and more!

Totango Spark: The Future of Customer Success has Arrived

Spark is finally here! Join our VP of Product Management, Ravit Danino, for this introductory webinar on the general availability of Spark.

SuccessBLOCs Webinar Mini Series

Join our VP of Product Management, Ravit Danino, and Mark Fordham, Senior Vice President of Customer Success, to learn the basics of building your own SuccessBLOCs!

The State of the Customer Success Profession 2018

The results are in from our 2018 State of the Customer Success Profession Survey! Join us 5/30 at 10:00 am PST for a first look.

Accelerating the Impact of Customer Success in the Enterprise

Brian Merritt, VP of Customer Success at Trustpilot, shares his strategy and processes to get the results they need from their customer success programs.

What's Your Next Step in Customer Success, featuring PwC

Totango CMO, Jill Rubin, and PwC Head of Service & Customer Success Practice, Dave Yoffie, discuss how you can set up programs to maximize value and impact for your customers.

Measuring the Effectiveness of a Customer Health Model

In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model.

Justifying the Investment for Customer Success Technology

Customer Success, as a model and methodology, represents an opportunity for enterprises to break down the silos of customer data and business processes. Learn how this will lead to operational improvements around customer centricity and growing recurring revenue.

Onboarding: Optimize the New Customer Journey

Onboarding is the first step in the customer journey and a critical phase which can make or break your customer relationships. If you fail to set your customers on the right track, it can mean failure overall for the customer and your organization.

How to Build an Effective Customer Health Model

In this webinar recording, you'll learn how to build an effective health model to measure real business outcomes and drive retention.

What it Really Means to Build a Customer Culture

Hear from two industry thought leaders, Claire Burge, CEO of This Is Productivity, and Omer Gotlieb, Co-founder of Totango to learn the specific cultural changes required to truly embrace customer-centricity and more.

Real-time Adoption and Visibility

Adoption is more than just usage. It’s helping your customer get the most out of your services. Learn how Spark and SuccessBLOCs can help you elevate insights to drive desired actions, helping your customer unlock additional value.

Continuous Learning in Customer Success

Watch this 45-minute webinar replay to learn which tools, processes, and capabilities are needed to drive continuous learning within a dynamic Customer Success model.

How Slack Drives Change Management

Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collaborate in real time.

Accelerate Customer Resolution Time

Dealing with Customer Escalation is a part of running any organization. Even if you have the customers’ best interest in mind, things can and will go wrong. The key is to consistently resolve the escalations and use the opportunity to grow the relationship with the customers.

Totango On-Demand Demo

Can’t make a live demo session? Watch this pre-recorded webinar about what Totango can do for you.