Last Updated: July 9, 2020

To support delivery of our services, Totango Inc. and its subsidiaries and affiliates (“Totango”, “We”, “Our”) engages and uses data processors with access to certain customer data (each, a "Subprocessor").This page provides important information about the identity, location and role of each Subprocessor.

 

Infrastructure Subprocessors

Totango uses the following Subprocessors to host customer data or provide other infrastructure that helps with delivery of our services:


Entity Name

Subprocessing Activities

Entity Country

Hosting Country

Amazon Web Services, Inc.

Cloud Service Provider

United States

United States, Germany

Other Subprocessors

Totango uses the following Subprocessors to perform other service functions:


Entity Name

Subprocessing Activities

Entity Country

Hosting Country

Zendesk, Inc.

Cloud-based Customer Support Services

United States

FullStory

Digital User Experience Cloud based platform

United States

SendGrid

Email Communication Cloud based platform

United States

Totango affiliates

Dependingon the geographic location of a customer and the nature of the services provided, Totango may also engage one or more of the following affiliates as Subprocessors to deliver some or all of the services provided to a customer:


Entity Name

Entity Country

Totango Metrics Ltd.

Israel

Updates

As our business grows and evolves, the Subprocessors we engage may also change.

 

In case you would like to register to get updated about notifications of new Subprocessors of Totango, please send your details to Totango to privacy@totango.com and you will get updated if something changes.