Understand how customers are using your products
Proactively personalize your customer's experience and drive value by capturing day-to-day product analytics and usage data.
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Quickly improve customer lifetime value
Totango makes it easy for you to leverage product usage metrics to establish practical goals and KPIs you can implement at every stage of the customer journey. Introduce efficiencies, and trigger personalized engagements (at scale) at each stage of the customer journey to build relationships and deliver best outcomes.
Access and act on customer health in real time
Get real-time metrics around customer health to make data-driven decisions. Quickly understand your customer journey and automate playbooks to help drive the right value at the right time.
Break down silos and improve customer success
Empower your teams by providing enterprise-wide access to relevant data, so everyone has a detailed context for customer engagement. Give teams the opportunity to analyze customer data to improve your feature development and deliver a valuable customer experience.
Don’t take our word for it, we’ve partnered with our customers to deliver incredible customer experiences and drive results!
63%
50%
67%
+20%
96%
+116%
Integrate with all the tools you already use
Seamlessly connect all sources of customer data to uncover a 360-degree, multidimensional view of your customers.
Enterprise-grade privacy and security your IT team will love
Rest assured that your customer data is safe and secure in Totango while you get to work to reduce customer churn and increase net revenue retention
SOC-2 certified
GDPR compliant
SCIM & SSO supported
Trusted by the world’s fastest-growing businesses and well-established software giants
Our logo retention improved 8% YoY and I really believe it's because of the work that we did with Totango.
Dione Hedgpeth
Chief Customer Officer
Totango means greater client satisfaction, as well as team member satisfaction.
Madhavi Bezwada
VP, Client Success
From Day 1, I always looked at Totango as an innovative platform.
Carlos Quezada
Head of Customer Success
Great ROI, makes our lives so much easier.
James Elphick
Customer Success Program Manager
