Jira Service Management is an IT service management solution that helps development and operations teams to collaborate efficiently, so they can respond to business changes and deliver excellent customer and employee service experiences. It allows users to create branded customer portals, track customer satisfaction, create a knowledge base for customers, and gain visibility into important metrics to help catch bottlenecks before they happen.
With Totango’s Jira Service Management integration, you can import service requests data into Totango to provide richer customer context and take your customer support and health management to the next level. When you combine your Jira data in Totango with the information from your other data platforms, you can gain a full 360-degree customer view so you are able to proactively help customers resolve problems, course-correct issues, and respond to inquiries quickly and efficiently.
With this integration, you can: