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The future of customer-led growth in 5
Totango and Catalyst have joined forces to provide the most innovative customer growth platform to support the post-sale revenue cycle, combining their customer success and post-sale expertise and technology so that you can deliver customer value with precision.
- Helps close the feedback loop between support and development to seamlessly resolve issues and provide value to customers faster
- Features machine learning that recommends the right service and learns from every interaction, so customers can find the help they need.
- Provides help in-context through an embedded widget that allows customers to raise a request from any webpage or inside a product.
- Helps accelerate critical development work, eliminate toil and deploy changes easily with a total audit trail for every change.
Jira Service Management is an IT service management solution that helps development and operations teams to collaborate efficiently, so they can respond to business changes and deliver excellent customer and employee service experiences. It allows users to create branded customer portals, track customer satisfaction, create a knowledge base for customers, and gain visibility into important metrics to help catch bottlenecks before they happen.
With Totango’s Jira Service Management integration, you can import service requests data into Totango to provide richer customer context and take your customer support and health management to the next level. When you combine your Jira data in Totango with the information from your other data platforms, you can gain a full 360-degree customer view so you are able to proactively help customers resolve problems, course-correct issues, and respond to inquiries quickly and efficiently.
With this integration, you can:
- Automatically connect key customer data from service requests, customer satisfaction ratings, customer health data, and customer success in real-time to provide a comprehensive understanding of your customers.
- Strengthen your early warning system by allowing customer support tickets to trigger notifications and customer success workflows that help CSMs modify their engagements with customers, if necessary.
- Drive productivity by allowing CSMs to have visibility and access to customer support data in Totango without separately logging into Jira.
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