Stop letting renewals slip through the cracks
Automate your customer renewal process with tools that proactively remind customers of upcoming deadlines, nurture customer satisfaction, detect risk, and more.
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Automate your renewal process to ensure success
Schedule automated, personalized messages based on key events in your customer lifecycle, including approaching renewal deadlines or user behaviors that may pose risks to the renewal process. Proactively respond to risk notifications to restore satisfaction. Customize renewal reminders to incorporate upsell and cross-sell promotions.
Intelligently detect payment issues
Don’t let expired payment methods slow down or prevent your customers from renewing. Totango can detect issues with your customer’s payment methods and help resolve it quickly, so that contract renewal remains a seamless and easy process.
Don’t take our word for it, we’ve partnered with our customers to deliver incredible customer experiences and drive results!
63%
50%
67%
+20%
96%
+116%
Integrate with all the tools you already use
Seamlessly connect all sources of customer data to uncover a 360-degree, multidimensional view of your customers.
Enterprise-grade privacy and security your IT team will love
Rest assured that your customer data is safe and secure in Totango while you get to work to reduce customer churn and increase net revenue retention
SOC-2 certified
GDPR compliant
SCIM & SSO supported
Trusted by the world’s fastest-growing businesses and well-established software giants
Totango means greater client satisfaction, as well as team member satisfaction.
Madhavi Bezwada
VP, Client Success
Our logo retention improved 8% YoY and I really believe it's because of the work that we did with Totango.
Dione Hedgpeth
Chief Customer Officer
From Day 1, I always looked at Totango as an innovative platform.
Carlos Quezada
Head of Customer Success
Great ROI, makes our lives so much easier.
James Elphick
Customer Success Program Manager
