At the core of Totango are SuccessBLOCs, proprietary program modules with CS best practices baked into our customer success software.
SuccessBLOCs help you quickly launch CS programs so you can achieve your business goals—no matter where you are on your journey, how often your goals change, or how your business grows over times.
Integrate data to get a 360 view of customer health
Create an integrated health model using all your customer data sources to determine risk, identify opportunities, and delegate actions across your enterprise.
Collaborate across teams to manage your customer portfolio
Develop strategic account plans, identify actions for teams, and create shared visibility for stakeholders. Plus, use bidirectional data sync with tools across your tech stack to foster a customer-first mindset.
Engage with customers when and where it matters
Trigger customer communications via email, in-app, videos, and more so your customers can achieve their goals, then easily scale campaigns as your business grows.
Too good to be true? Try it. Sign-up for a 14-day FREE Trial to see if Totango might be a fit for your team. You can also chat with one of our CS experts who would be happy to discuss your customer success goals and show how Totango can meet your needs—now and as you scale your business.
Don’t take our word for it, we’ve partnered with our customers to deliver incredible customer experiences and drive results!
Seamlessly connect all sources of customer data to uncover a 360-degree, multidimensional view of your customers.
Rest assured that your customer data is safe and secure in Totango while you get to work to reduce customer churn and increase net revenue retention