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All the core functionality of a Customer Success platform. Perfect for organizations just getting started with customer success.

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Up to 3 Seats

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Up to 100 Accounts

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Self-Administration

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Single Unified View of Your Customer

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Customer Health Score

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Early Warning System

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Insights Dashboards & Scorecards

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Customer Segmentation

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Journey Optimizer

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Automated Playbooks and Workflows

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Email Campaigns (1,000 emails/month)

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Security and privacy are built into the foundation of our customer success platform and company

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Totango wins 2019 CODiE Award for Best Customer Success Management Solution.

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Recognized leader in Customer Success. Loved by Customers.

Totango is a leader in Customer Success on G2
Totango is a leader in Small-Business Product Analytics on G2
Totango is a leader in Product Analytics on G2
Users love Totango on G2
BEST Customer Service Products 2021
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Community

Enterprise Edition

Pricing

Free Forever

Custom Quote

Number of Users

up to 3

Customized

Single Unified View of Customers

Account Profile

up to 100

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Customer Health

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Organizational Hierarchy

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Opportunity Management

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Product Usage

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Support Tickets

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Tasks & Timeline

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Alerts and Notifications

Health Changes

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Tasks

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Touchpoints

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Support Tickets

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Automated Lifecycle Management and Playbooks

SuccessBLOCs (Onboarding, Adoption, Expansion, Renewal, VOC etc.)

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SuccessBLOCs Gallery

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Scorecards

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Segments

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Reports & Analytics

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Assets

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Manual (On-Demand) SuccessPlays

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Triggered (Event-Based) SuccessPlays

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Customer Communication

Automated Touchpoint

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One-Time Campaigns

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Scheduled Campaigns

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Ongoing Campaigns

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Destination Pages

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Campaigns Sent

1,000 emails/month

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Executive Console

Customer Health Configuration

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Revenue Center

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Team Spotlight

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Usage Monitor

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AI & Machine Learning

Early Warning System

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Alerts and Notifications

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SuccessPlay Effectiveness

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Data Management

Customer Data Hub

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Data Modeler

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Health Designer

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Integrations - Manual Upload

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Integrations - Scheduled/Connected

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Rapid Insight Forms

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User Management

User Roles & Assignments

Standard

Custom

Permissions

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Success Teams

1 Team

Unlimited

Platform Capabilities

Self Service Administration

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Custom URL

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Custom Logo

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Custom Watermark

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Shield

Google Authentication

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SSO Support

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Services & Support

Customer Community

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Knowledgebase

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Video Tutorials

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Enterprise Support Package

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Implementation Support

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Available

Designated Success Manager

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Available