Pay as you grow

Pick a plan that is right for you today.

Community

Customer success tools you need to begin managing your customer journey and grow your business

Up to 100 customer accounts

Free

$942/mo

$1,041/mo

Get Started

1 user

360° customer account profile

Customer health score

Customer Experience Canvas

Customer journey templates

Automated workflows

Email campaigns

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Starter

Get started and go with an easy-to-use platform designed to meet you wherever you are on your CS journey

Annual contract starting at

$249/mo

Request Demo

Everything in Community, and:

2 users

200 customer accounts

Free, self-paced onboarding

World-class customer support

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Growth

Efficiently scale customer success and provide a consistent experience across all customer segments

Annual contract starting at

$1,099/mo

Request Demo

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Everything in Starter, and:

10 users

750 customer accounts

Multiple health profiles

High-volume email send

Extended onboarding options

Most Popular

Enterprise

Drive predictable growth through revenue retention backed by enterprise-grade privacy, security, and customization

.

Custom

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Everything in Growth, and:

Multiple success teams

Custom metrics

Multi-product and multi-account hierarchy

Dynamic Assignment

Enterprise user management (SCIM)

Enterprise-level authentication (SSO)

Trusted by the world’s fastest-growing businesses and well-established software giants

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Journey orchestration

Community

Up to 100 customer accounts
Get Started

Starter

Starting at $249/mo
Request Demo

Growth

Starting at $1,099/mo
Request Demo

Enterprise

Custom
Request Demo

Best practice templates (SuccessBLOCs)

Unlimited

Customer Experience Canvas

Automated workflows (SuccessPlays)

Automated communication
Surveys (CSAT, NPS) and email

500 emails/month

1,000 emails/month

5,000 emails/month

Unlimited

Portfolio management

My portfolio

Notifications

Tasks

Timeline

Success plan

Usage

Assets

Account health

Multidimensional health

Health profiles

1

3

10

25

Touchpoints

Internal only

Internal only

Internal, customers

Internal, customers, partners

Presentation generator

Customer portal

Reporting

Segments

Scorecard

Reports

Custom metrics

0

10

25

50

Customer health

Team spotlight

Usage monitor

Revenue center

Data management

Retention

30 days

90 days

365 days

365 days

Integrations

Unlimited

Unlimited

Unlimited

Unlimited

Administration

Account hierarchy

Single product

Single product

Multiple products

Multiple products

Dynamic assignment

Success teams

1

1

5

20

Sandbox

Add on for $10,000/yr

Feature flags

SSO

SCIM

Creator Campus

Knowledge base

Implementation support

Live + on-demand webinars

Accelerator

Accelerator

Customized

Community

Free

(Based on 100 customer accounts)
Start for Free

Starter

Starting at

$499/mo

(Add more users at $85/user/mo)
Start for Free

Growth

Starting at

$899/mo

(Add more users at $85/user/mo)
Start for Free

Enterprise

Custom Pricing

Contact Sales
Customer Journey Templates (SuccessBLOCS)

Detect Churn Risk

Manage Onboarding Projects

Product Adoption

Expansion/Upsell

Renewal

NPS

See 100's of Journey and Email Templates

See All

See All

See All

See All

Customer Experience Canvas

Journey mapping

Journey orchestration

Journey optimization

Orchestration and Automation

Scorecards

Segmentation

Reports

Assets and Resources

SuccessPlays (Automated Workflows)

Email drip campaigns

Portfolio Management

Success Teams

1

1

1

10

Customer Health Scores

My Agenda

Automated alerts & notifications

Tasks and Touchpoints

Internal Team

Internal Team

Internal Team

Internal, Customer and Partners

Outcome Success Plans

–

–

Customer portal

–

–

–

Account Analytics & User Profiles

Account Profile

Up to 100 Customer Accounts

Starting at 500 Accounts

Starting at 750 Accounts

Unlimited

User Profile

Customer Health

Early Warning System Health

Early Warning System Health

Early Warning System Health

Early Warning System Health
Multidimensional Health

Custom Metrics

Default

20

20

50

Opportunity Management

Product Usage

NPS and CSAT

Support Tickets

Tasks & Timeline

Customer Communication & Surveys

Email Campaigns

1,000 emails/month

Starting at 2,000 emails/month

Higher Volumes based on Packages

Unlimited

Campaign Designer + Template Library

Surveys (NPS, CSAT)

Building and Personalizing emails

–

Sending Outbound Emails

One-Time

One-Time

One-Time, Ongoing

One-Time, Ongoing, Recurring

Custom Landing pages for emails

–

–

Customer Success Platform

Self Service Settings, Control and Admin

Organizational Hierarchy

Single Product

Single Product

Single Product

Multi-Product and Multi-Account

Health Profiles

1

1

5

Unlimited

Rapid Insight Forms

–

–

Trigger actions to third party systems

–

–

–

Embed third party dashboard in Totango

–

–

–

Data Retention

Default (90 days)

Default (90 days)

Customizeable (up to 365 days)

Customizeable (up to 365 days)

Security and User Management

Totango Sheild

Google, Slack, Salesforce, Microsoft Authentications

SSO Support

–

–

–

SCIM

–

–

–

Executive Reporting

Customer Health Console

Team Spotlight

–

Usage Monitor

–

–

Revenue Center

–

–

–

Integrations

API and integrations

Customer Data Hub

Customer Data Hub

Customer Data Hub

Customer Data Hub

Data import and export

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

One time, or Scheduled

Canonical ID -
Foreign Key Mgmt

–

–

–

ITSM integration/Service Desk

–

–

–

Salesforce.com

Hubspot

CRM & Marketing - See All

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Google

MySQL

Snowflake

Data Warehouse - See All

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Segment

Zapier

Workflows - See All

See All

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See All

Intercom

Jira

Zendesk

Support - See All

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See All

See All

See All Integrations

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See All

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Support for your success

Customer Community

Product Knowledgebase

On-Demand Learning and Live Training

Tailored training sessions

Implementation and Configuration

–

Accelerator Program

Accelerator Program & Extended Onboarding

Customized Premium Onboarding Options

Access to Customer Success Manager

–

Designated CSM

Enterprise CSM

Premium Customer Success

–

–

–

Add on

Sandbox

–

–

–

Add on