Software to help CS and sales teams protect and grow customer revenue

Totango + Catalyst joined forces to deliver the most powerful solutions to help you accelerate customer business outcomes, prevent churn, and drive growth through customer expansion

Customer-led growth starts with software that fits your business needs

ENTERPRISE SCALABILITY

Built to scale with you as your business grows

Totango scales to support large global companies and fast-growing businesses with enterprise-grade security, governance, and permissions. Our flexible data architecture easily handles complex account hierarchy and customer health models. Integrate with tools across your tech stack for a comprehensive view of customer data.

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FASTEST TIME TO VALUE

Quickly achieve value through best practice programs with one click

At the core of Totango are SuccessBLOCs, prebuilt customer success program templates with industry best practices. Kickstart CS programs and customize SuccessBLOCs to achieve your business goals, regardless of your journey stage, changing goals, or business growth

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EASE OF OWNERSHIP

Easy to use across the enterprise, efficient to maintain

Intuitive design and user-friendly interface support use across your CS and post-sale organization and executive team. No professional services or heavy IT involvement is required to get started or use the product in your day-to-day workflows. Increase visibility and cross-functional collaboration through sharable reports and customer insights.

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AI features boost CS productivity and surface customer insights

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Account summary

AI Account Summary gives executives a detailed overview of account health, sentiment, and next steps in one click.

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Renewal
Content generator

Powered by Jasper.ai, save time using natural language prompts to craft compelling email campaign and touchpoint content.

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Onboarding SuccessBLOC
Automated integrations

Use simple text queries to easily facilitate data integrations without the need for an engineer or technical resource.

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Adoption
Coming soon
AI assistant

Use natural language queries to quickly and easily locate the customer information you need in Totango segments.

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Expansion

Integrate with all the tools you already use

Totango customer growth platform seamlessly connects with all sources of customer data, sitting at the center of the enterprise tech stack to deliver a 360-degree, multidimensional view of your customer health.

Trusted by the world’s fastest-growing businesses and well-established software giants

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Enterprise customer success teams accelerate business outcomes with Totango

130%

Net revenue retention

50%

Productivity improvement

20%

Churn reduction
Waystar

30pt

NPS increase

Enterprise-grade privacy and security your IT team will love

Rest assured that your customer data is safe and secure in Totango while you get to work to reduce customer churn and increase net revenue retention.

SOC-2 certified

GDPR compliant

SCIM & SSO supported

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Customer success software built to scale from small businesses to large enterprises

Highest ratings on G2 and TrustRadius