Democratized customer data is available when and where employees need it, allowing them to work more efficiently with the customer top of mind.
Zoe makes customer impact the company strategy for growth and makes it so everyone can work in unison toward the shared goal of customer success.
Cross-functional teams can easily come together to lend their expertise and time on projects singularly designed to make an impact on customers
Totango has enabled me to drive the team and understand what activities are truly meaningful across our global team. Any business dependent on recurring revenue in the new subscription economy should be utilizing Totango.
Anthony Enrico, Director of Customer Success, Emailage
We made the switch to Totango primarily because we had multiple products, and divisions and groups within those product sets, that we needed to be able to track and measure health, activity, and actions independently of each other. Totango allows us to do all of that and more.
Chris Dishman, VP Customer Success, ON24
Totango has been game-changing software, allowing our customer success team of two to work with 1600 customers. We now have a holistic understanding of our customer and how they are utilizing our product, instead of knowledge siloed in people’s heads.
Andersen Yu, Customer Success Manager, Front App
How to Optimize Each Customer Lifecycle Stage
Onboard new customers and users for seamless product adoption
Reveal real-time adoption with visibility into different products
Promote positive ROI to illustrate value and secure investment
Develop a consistent and effective model to nurture growing customers at scale
Build personalized, automated programs and engagements to lower customer churn rates
Grow relationships with customers and maximize their lifetime value
Easily understand and be notified of which customers need attention and why with reliable customer health scores
Build a predictable engagement model with automated Activities and Touchpoints through all customer lifecycle stages
Define the automated programs and responses to customer health changes to deliver consistent engagements
Accurately plan, track, report and forecast your churn, renewal, and upsell revenue by portfolio or customer segment
Introduce new features, train new users, and share product tips at scale with behavioral-based email communications
Tailor your specific engagements with real-time segmentation based on customer lifecycle stage, product, or health
Totango’s proprietary data architecture connects all sources of customer data in real-time to reflect each one-of-a-kind business. Get immediate insights, even from imperfect data, and iterate and expand data over time with the incremental approach to data afforded in our Dynamic No-Schema Active Customer Index.
Totango’s proprietary data architecture connects all sources of customer data in real-time to reflect each one-of-a-kind business.Get immediate insights, even from imperfect data, and iterate and expand data over time with the incremental approach to data afforded in our Dynamic No-Schema Active Customer Index.