Customer Success Center for Customer Lifecycle Management

Totango actively monitors all customer health signals and helps you proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate.

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The Right Components to Prevent Churn

COMPLETE CUSTOMER CONTEXT

Unlock customer data silos and organize them in a way that makes the data actionable for your team

MONITOR HEALTH CHANGES

Know which customers need attention and why by actively monitoring changes in customer health

PROACTIVE ENGAGEMENT

Use technology that drives your team to action and builds proactive customer engagements at scale

Proactively Maximize Customer Value

Complete your business technology stack with a solution that is built to optimize customer lifecycle management past acquisition

How to Optimize Each Stage of the Customer Journey

Onboarding

Onboard new customers and users for seamless product adoption

Usage

Reveal real-time adoption with visibility into different products

Value

Promote positive ROI to illustrate value and secure investment

Growth

Develop a consistent and effective model to nurture growing customers at scale

Renewal

Build personalized, automated programs and engagements to lower churn rates

Expansion

Grow relationships with customers and maximize their lifetime value

Engineered for the Enterprise

Support Enterprise Hierarchies

Manage complex customer relationships across different account levels, multiple products, and channel partners.

Scalable Portfolio Management

Understand the health of your entire customer portfolio and focus on the customers that need the most help.

Best-In-Class Automation & Workflows

Save time and resources with automated programs, customer segmentation, and revenue forecasts.

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Innovative Features and Capabilities

EARLY WARNING SYSTEMS

Easily understand and be notified of which customers need attention and why with reliable customer health scores

ACCOUNT MANAGEMENT

Build a predictable engagement model with automated Activities and Touchpoints throughout the entire customer lifecycle

SUCCESSPLAYS

Define the automated programs and responses to customer health changes to deliver consistent engagements

REVENUE CENTER

Accurately plan, track, report and forecast your churn, renewal, and upsell revenue by portfolio or customer segment

CUSTOMER SUCCESS CAMPAIGNS

Introduce new features, train new users, and share product tips at scale with behavioral-based email communications

CUSTOMER SEGMENTATION

Tailor your specific engagements with real-time segmentation based on customer lifecycle stage, product, or health

Flexible Data Architecture to Fit Your Unique Business

Totango’s proprietary data architecture connects all sources of customer data in real-time to reflect each one-of-a-kind business.

Get immediate insights, even from imperfect data, and iterate and expand data over time with the incremental approach to data afforded in our Dynamic No-Schema Active Customer Index.

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