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Totango actively monitors all customer health signals and helps you proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate.REQUEST DEMO
Unlock customer data silos and organize them in a way that makes the data actionable for your team
Know which customers need attention and why by actively monitoring changes in customer health
Automate execution of best practices and workflows to build proactive customer engagements at scale
We made the switch to Totango primarily because we had multiple products, and divisions and groups within those product sets, that we needed to be able to track and measure health, activity, and actions independently of each other. Totango allows us to do all of that and more.
Chris Dishman, VP Customer Success, ON24
Totango has enabled me to drive the team and understand what activities are truly meaningful across our global team. Any business dependent on recurring revenue in the new subscription economy should be utilizing Totango.
Anthony Enrico, Director of Customer Success, Emailage
Totango has been game-changing software, allowing our customer success team of two to work with 1600 customers. We now have a holistic understanding of our customer and how they are utilizing our product, instead of knowledge siloed in people’s heads.
Andersen Yu, Customer Success Manager, Front App
Complete your business technology stack with a solution that is built to optimize customer lifecycle management past acquisition
Onboard new customers and users for seamless product adoption
Reveal real-time adoption with visibility into different products
Promote positive ROI to illustrate value and secure investment
Develop a consistent and effective model to nurture growing customers at scale
Build personalized, automated programs and engagements to lower churn rates
Grow relationships with customers and maximize their lifetime value
Manage complex customer relationships across unlimited account levels, multiple products, and channel partners.
Understand customer health across all levels of your account hierarchies, and focus on the customers that need the most help.
Create account sets and teams aligned with your existing customer operations to increase focus, team performance, and security.LEARN MORE
Easily understand and be notified of which customers need attention and why with reliable customer health scores
Build a predictable engagement model with automated Activities and Touchpoints throughout the entire customer lifecycle
Define the automated programs and responses to customer health changes to deliver consistent engagements
Accurately plan, track, report and forecast your churn, renewal, and upsell revenue by portfolio or customer segment
Introduce new features, train new users, and share product tips at scale with behavioral-based email communications
Tailor your specific engagements with real-time segmentation based on customer lifecycle stage, product, or health
Totango’s proprietary data architecture connects all sources of customer data in real-time to reflect each one-of-a-kind business.
Get immediate insights, even from imperfect data, and iterate and expand data over time with the incremental approach to data afforded in our Dynamic No-Schema Active Customer Index.LEARN MORE