Connect all customer data streams to reflect the unique, personal, and value-driven relationships you have with your customers.
Contract and transactional data from tools such as Salesforce and Netsuite
Visibility into what features are being used and how frequently
Helpdesk tickets and support status integrated with tools like Zendesk
Logged interactions anyone in your company has with the customer
Demographic and behavioral data for each unique user at each account
Survey responses and satisfaction scores from feedback survey tools
January 30, 2020 at 11 am PT/2 pm ET
The Dynamic No-Schema Active Customer Index technology at the core of Totango products provides customer insights quickly. The powerful tools enable data-driven actions to engage with customers, reduce customer churn and improve customer renewal and expansion.
Totango Spark gives customer success teams the insights and tools they need to manage and optimize the entire customer journey, resulting in a reduced churn rate, multiplied customer lifetime value, and elevated rates of trial conversion, product adoption, and onboarding.
Zoe creates a customer-centric culture by empowering the entire company to participate in customer success. By providing frictionless access to the rich customer data and insights of DNA-CX in the tools employees use everyday, Zoe empowers cross-functional teams to swarm to create customer impacts.
Achieve a truly customer-focused data model with the flexibility of DNA-CX, which provides accurate customer context in real-time with the customer as the object.
The schema-less structure of the DNA-CX technology maps to, and actively monitors, the unique needs of your business. There is no need to change your business to fit our model.
See insights immediately with DNA-CX’s incremental approach to data, starting with imperfect data, then refining and iterating over time without incurring additional costs.
Connect all customer data streams in our Integration Hub, ultimately producing accurate, real-time customer context available in DNA-CX.