Pass the Baton, not the Buck: Driving Sales to Post-Sales Alignment

At the point that a prospect becomes a customer, the Sales team knows them best. Yet for many companies, Sales largely disappears as soon as an opportunity becomes closed won, often leaving the post-Sales team scrambling. In fact, only 45% of teams have a standardized and documented process for Sales to CS handoff, and many of those are woefully inadequate.

In this 3-part Totango webinar series, we will be exploring the world of Sales to post-Sales alignment, compiling tactical lessons, downloadable templates, and tangible best practices learned across hundreds of Totango customers.

In this first session of the series, we will explore:

• Two different approaches for driving Sales to post-Sales alignment, including their benefits and downsides
• A framework for aligning teams around customer outcomes, the key factor to customer renewal and growth
• A collection of tactical activities you can adopt immediately to improve your own internal alignment, whether Sales is on board or not