Customer Experience Canvas

Design and run, all in one.

Canvas is the no-code, shared visual workspace to manage the entire lifecycle of your customer journeys.

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Visual collaboration worth sharing

Canvas supports every stage of the customer journey, such as onboarding, nurture, or renewals. Get started immediately with ready-to-go templates or customize to fit your business. Unite teams in real time via a shared visual workspace to align, share, activate, and show off customer campaigns and programs.

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The Customer OS trusted by 1,000s of businesses

Orchestrate winning experiences

Manage everything in one platform. Design, run, and measure, your best customer engagements has never been easier.

drive product adoption

Map your customer journey

Get a holistic view of all organizational activities by arranging each stage of your customer journey with Tracks. This drag & drop tool enables teams to quickly map customer journeys and easily group customer communications and automations together.

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Easily activate and measure campaigns and automations

Design, build, run, and measure consistent workflows in one place with Canvas. Build task automations and emails with drag & drop cards, then push play. See real-time insights into your customer's experience, then quickly and confidently optimize their journey.

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customer email marketing, personalized email communication, email audience segmentation, automated email workflows
Totango Accelerate Customer Success

We have over 100 automated campaigns and CSM tasks defined in the digital journey for our SaaS platform. We were using a web-based graphing tool to visualize and map them into various workflows but it was very time-consuming and tedious, and soon we stopped updating our digital journey drawing. Canvas came to the rescue by providing visualization and authoring capabilities in one place. We are very excited about Canvas, now designing a customer journey is fun and we have an illustration that is always up to date!

Raymond Xie
Customer Success Operations Manager

Design and run, all in one with Canvas

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