Transform customer success from a concept into a practice.
Pre-built and ready out-of-the-box templates and toolkits get you up and running instantly with best practices for your business. Choose any customer initiative SuccessBLOC to fit your needs, or create your own from scratch.
COVID-19 Toolkit
Your customers are as anxious as you are when it comes to COVID-19 and its impact on their lives and businesses.
Key Account Management
A key account management SuccessBLOC helps you and your team focus your efforts on the health and adoption of key accounts.
Stakeholder Engagement
Manage and improve stakeholder relationships and outcomes.
Voice of Customer
Run your Voice of the Customer Program using this SuccessBLOC and gather customer sentiment using NPS and CSAT surveys
Expansion
Proactively manage upsells, improve overall efficiency, and visualize information on expansion opportunities
Renewals
Implement the right measures and processes to make sure your customers renew their subscription with you.
Customer 360
Your complete real-time view into customer health, across all of your customers, in one place.
NPS: Net Promoter Score
Track NPS and referencability metrics and manage campaigns and plays associated with them
Adoption
Elevate insights to drive desired actions, help customers get the most out of your services and unlock additional value.
Onboarding
Dramatically improve the new customer onboarding journey and delight end users with a consistent, efficient experience.
