These are interactive discussions and recordings will not be sent out or shared


Product Training: Design and run your customer journey using Canvas

SuccessBLOCs are now even better with the Customer Experience Canvas. This modern visual orchestration tool makes it easy and fun to design, build, and run experiences that make your customers say "wow.” Join us as we walk you through how to use Canvas to map your customer journey with Tracks, organize your activities (SuccessPlays and Campaigns) into Cards, and run and tune your automated flow, all-in-one place.

Host: Nate Richardson
Schedule: Weekly

Download Totango’s free Community Edition prior to attending your session.

Ryan Scafidi
Live Session

Let’s Rock Onboarding

Join our expert-led jam session to implement a consistent, predictable, and efficient customer onboarding experience. 

Hosts: Bhanu Shandilya & Ryan Scaffidi
Schedule: Bi-Weekly

Download Totango’s free Community Edition prior to attending your session.

ElizabethRyan Scafidi
Live Session

For the Health of it

Make your customer health score actionable. Learn how to configure and use our Customer Health models - Account Health and Multidimensional Health - for an indicator that helps you quickly pinpoint issues or a deeper “dimensional analysis” that can be tailored more specifically to the operational priorities of your business.Leave this session ready to take action, direct processes, and implement your improvement plan. Join our team of experts… For the Health of it!

Hosts: Elizabeth Tajonar & Ryan Scaffidi
Schedule: Bi-Weekly

Ryan Scafidi
Live Session

Take Flight with Digital Onboarding

Digitally Onboard high volumes of customers quickly and efficiently. Improve velocity and time to value in this expert-led session; your runway to mastering onboarding at scale.

Hosts: Susan Rabano & Ryan Scaffidi
Schedule: Bi-Weekly

Ryan Scafidi
Live Session

Not your Mama’s NPS

We’re the fastest solution to improving your NPS experience and getting the most out of your VOC programs. That’s right, we have all the right actions in place to consistently execute and improve your scores and create advocates for your brand.

Hosts: Ella Eng & Ryan Scaffidi
Schedule: Bi-Weekly

What Our Customers Are Saying

Hi Cecilia,
We love it. Everyone is using it.

Solutions Architect

Can’t get Zoe out of my head…Keep thinking of more practical applications for her as I’m working on process development.

Senior Director of Customer Success
Rave Mobile Safety

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