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Cisco Lifecycle Incentives

Cisco Lifecycle Incentives

Monitor your Lifecycle Incentive Pipeline and ensure compliance with the Cisco Partner Program requirements.

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Strengthen your community

Welcome new community members and re-engage inactive members to ensure your community has a strong use base.

Build customer loyalty and trust

Listen to and understand feedback, follow up on product ideas, and celebrate community wins with your customers.

Improve customer relationships

Proactively utilize the valuable insights extracted from community engagement data to improve customer relationships.

What's included in this SuccessBLOC?

Each SuccessBLOC is embedded with industry best practices to help you get started quickly and achieve customer outcomes faster.

Goals & KPIs

Segments

Workflows

Campaigns

Goals & KPIs

Measure what matters

Pre-built scorecards include KPIs—including registration trend and number of users posting discussions—to measure registration, engagement, and feedback.

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In-App Segmentation
Totango In-app builder

Segments

Understand your audience

Pre-configured audience segments—including customers with registered users and users who have posted a discussion—to better understand user engagement.

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Workflows

Automate activity

Triggered workflows containing tasks and actions to proactively follow up on user ideas, celebrate account engagement, and assign a community manager.

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In-App Segmentation
Totango In-app builder

Campaigns

Communicate effectively

Automated emails triggered by account and user segments to welcome new users to the community and engage inactive community members.

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Successbloc

Cisco Lifecycle Incentives

Monitor your Lifecycle Incentive Pipeline and ensure compliance with the Cisco Partner Program requirements.
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Categories:

Publisher:

Totango

Published on:

January 4, 2021

Last Updated:

January 4, 2021

Data Security & Privacy:

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OverviewGoals & KPIsSegmentsPlaysCampaignsAssets

Introduction to the Cisco Lifecycle Incentives SuccessBLOC

The Cisco Lifecycle Incentives SuccessBLOC is made for Gold Certified members of the Cisco Global Partner Network (GPN) who are looking to earn incentives for meeting and exceeding their customer’s business objectives. This SuccessBLOC comes loaded with the tools you need to ensure compliance with program requirements and monitor your payout pipeline.

The Cisco Lifecycle Incentives SuccessBLOC enables you to:

  • Automate tasks that ensure all Success Plans and Business Objectives are submitted on time.
  • Monitor your Lifecycle Incentive pipeline.
  • Receive maximum payouts for completing Success Plans and Business Objectives.

What's Included?

goals & kpis

Measure success for the customer and success for the business

Monitor Lifecycle Incentives Pipeline
  • Status of Incentive Opportunities
  • Number of SuccessPlan Incentive Ops
  • SuccessPlan Incentive Pipeline Value
  • Num Business Objective Incentive Ops
  • Business Objective Incentive Pipeline
Register 100% of Plans in Cisco PPE within 90 Days of Booking
  • Plan Registration Due In The Next 90 Days
  • Plan Registration Due In The Next 30 Days
  • Plan Registration Due In The Next 7 Days
  • Plan Registration Past Due
Submit 100% of Customer Approved SuccessPlans in Cisco PPE within 90 days of Registration Approval
  • Plan Submission Due In The Next 90 Days
  • Plan Submission Due In The Next 60 Days
  • Plan Submission Due In The Next 30 Days
  • Plan Submission Past Due
Submit 100% of Customer Approved Business Objectives in Cisco PPE within 9 Months of Plan Approval
  • Business Objectives Due Next 9 Months
  • Business Objectives Due Next 4 Months
  • Business Objectives Due Next 30 Days
  • Business Objectives Past Due

Customer segments

  • Accounts without Registered SuccessPlans
  • Accounts without Registered SuccessPlans - 30 Days
  • Accounts without Registered SuccessPlans - 7 Days
  • Accounts without Registered SuccessPlans - Past Due
  • Accounts without Submitted SuccessPlans
  • Accounts without Submitted SuccessPlans - 60 Days
  • Accounts without Submitted SuccessPlans - 30 Days
  • Accounts without Submitted SuccessPlans - Past Due
  • SuccessPlans Eligible for Incentive
  • SuccessPlans Eligible for Incentive - Open
  • Business Objectives Not Submitted
  • Business Objectives Not Submitted - 4 Months
  • Business Objectives Not Submitted - 30 Days
  • Business Objectives Not Submitted - Past Due
  • Open Business Objective Inventive Opportunities

successplays

Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time

  • Ensure SuccessPlan Registration
  • Ensure Partner Program Account Registration
  • Ensure Registration of Business Outcomes

campaigns

Resources

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