Welcome new community members and re-engage inactive members to ensure your community has a strong use base.
Listen to and understand feedback, follow up on product ideas, and celebrate community wins with your customers.
Proactively utilize the valuable insights extracted from community engagement data to improve customer relationships.
Each SuccessBLOC is embedded with industry best practices to help you get started quickly and achieve customer outcomes faster.
Goals & KPIs
Segments
Workflows
Campaigns
Goals & KPIs
Pre-built scorecards include KPIs—including registration trend and number of users posting discussions—to measure registration, engagement, and feedback.
Segments
Pre-configured audience segments—including customers with registered users and users who have posted a discussion—to better understand user engagement.
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Triggered workflows containing tasks and actions to proactively follow up on user ideas, celebrate account engagement, and assign a community manager.
Campaigns
Automated emails triggered by account and user segments to welcome new users to the community and engage inactive community members.
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Customer Journey
Totango
Onboard high volumes of customers (thousands) quickly and efficiently. Scale your high volume customer onboarding program by using this SuccessBLOC to track onboarding KPIs and progress against goals, automate communications and trigger proactive action by your team, ensuring a consistent and positive new customer onboarding experience, with fewer dedicated resources.
Measure success for the customer and success for the business
Consistently Meet Onboarding Timelines
Customers are Satisfied Post-Onboarding
Consistently Ensure Adoption, Value Delivered and Consumed
Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success
Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time
Automate your communications using campaigns to send automation emails triggered by various goals
Use these best practices tools and resources to accelerate your success