Welcome new community members and re-engage inactive members to ensure your community has a strong use base.
Listen to and understand feedback, follow up on product ideas, and celebrate community wins with your customers.
Proactively utilize the valuable insights extracted from community engagement data to improve customer relationships.
Each SuccessBLOC is embedded with industry best practices to help you get started quickly and achieve customer outcomes faster.
Goals & KPIs
Goals & KPIs
Pre-built scorecards include KPIs—including registration trend and number of users posting discussions—to measure registration, engagement, and feedback.
Pre-configured audience segments—including customers with registered users and users who have posted a discussion—to better understand user engagement.Try for Free
Triggered workflows containing tasks and actions to proactively follow up on user ideas, celebrate account engagement, and assign a community manager.
Automated emails triggered by account and user segments to welcome new users to the community and engage inactive community members.Try for Free
New customer acquisition is one way to grow your business, but it is expensive. Implementing a customer expansion strategy will help you grow and improve ROI. This SuccessBLOC is built to be your central hub for identifying and managing upsell opportunities.
The lowest hanging fruit are those who are hitting limits within your platform. This SuccessBLOC will help you identify and engage customers that are nearing limits so you can grow your business with them.
Measure success for the customer and success for the business
Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success
Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time
Automate your communications using campaigns to send automation emails triggered by various goals
Help your team with company and industry best practices to shorten the learning and training time and create consistency across your engagements