New customer acquisition is one way to grow your business, but it is expensive. Implementing a customer expansion strategy will help you grow and improve ROI. This SuccessBLOC is built to be your central hub for identifying and managing upsell opportunities.
The lowest hanging fruit are those who are hitting limits within your platform. This SuccessBLOC will help you identify and engage customers that are nearing limits so you can grow your business with them.
Measure success for the customer and success for the business
Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success
Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time
Automate your communications using campaigns to send automation emails triggered by various goals
Help your team with company and industry best practices to shorten the learning and training time and create consistency across your engagements