Customer Experience
Totango
July 21, 2020
July 21, 2020
Use the Net Promoter Score SuccessBLOC to turn NPS to actions. This SuccessBLOC includes everything you need to run Net Promoter campaigns, calculate your NPS Score and present it in a simple way, and trigger the right action based on your customers’ responses. Once installed, this SuccessBLOC will give you the foundation you need to engage with all your customers based on their feedback.
Measure success for the customer and success for the business
Drive best-in-class customer loyalty
Maintain a high campaign response rate
Manage and reduce accounts at risk due to low NPS
Provide a great CSAT experience
Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success
Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time
Automate your communications using campaigns to send automation emails triggered by various goals
Help your team with company and industry best practices to shorten the learning and training time and create consistency across your engagements