The Renewal SuccessBLOC is your one-stop-shop for managing renewals opportunities, analyzing renewal performance, and automating renewal communications.
The rate at which customers renew determines the speed at which your company grows and the size you can ultimately achieve, so it is critical that your team focuses on delivering positive customer experience. That means more than courtesies and colorful onboarding pamphlets, though; it means creating a customer-centered enterprise that delivers business results for its customers and, by turn, drives growth.
Measure success for the customer and success for the business.
Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success
Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time.
Automate your communications using campaigns to send automation emails triggered by various goals.
Help your team with company and industry best practices to shorten the learning and training time and create consistency across your engagements.