Ensure Customer Renewal

Introduction to Renewal

The Renewal SuccessBLOC is your one-stop-shop for managing renewals opportunities, analyzing renewal performance, and automating renewal communications.

The rate at which customers renew determines the speed at which your company grows and the size you can ultimately achieve, so it is critical that your team focuses on delivering positive customer experience. That means more than courtesies and colorful onboarding pamphlets, though; it means creating a customer-centered enterprise that delivers business results for its customers and, by turn, drives growth.

The Renewal toolkit allows you to:

• Meet and exceed your renewal targets
• Keep your team and your customers informed about the status of their renewal
• Never go into a renewal without the complete picture of the customer again
• Focus your team on important renewal-focused initiatives, like achieving a target retention rate and renewing customers on time, with pre-configured goals and KPIs.
• Use the out-of-the-box Campaigns to automatically notify your customers of their upcoming renewal.
• Optimize the renewal process by keeping track of renewal opportunity statuses and measuring the time it takes to close them.