Welcome new community members and re-engage inactive members to ensure your community has a strong use base.
Listen to and understand feedback, follow up on product ideas, and celebrate community wins with your customers.
Proactively utilize the valuable insights extracted from community engagement data to improve customer relationships.
Each SuccessBLOC is embedded with industry best practices to help you get started quickly and achieve customer outcomes faster.
Goals & KPIs
Segments
Workflows
Campaigns
Goals & KPIs
Pre-built scorecards include KPIs—including registration trend and number of users posting discussions—to measure registration, engagement, and feedback.
Segments
Pre-configured audience segments—including customers with registered users and users who have posted a discussion—to better understand user engagement.
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Triggered workflows containing tasks and actions to proactively follow up on user ideas, celebrate account engagement, and assign a community manager.
Campaigns
Automated emails triggered by account and user segments to welcome new users to the community and engage inactive community members.
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Customer Experience
Totango
Use the Stakeholder Engagement SuccessBLOC to identify, align and engage with your key stakeholders. Track and analyze their needs and expectations in real-time and consistently implement the right activities and campaigns to drive retention, minimize churn and deepen your relationship. Stay on top of engagement metrics and proactively take action when your stakeholders are not engaged. Identify accounts with high risk of churn due to the lack of engagement of stakeholders.
Measure success for the customer and success for the business
Ensure regular cadence with stakeholder contacts
Usage of Key Contacts
Drive Advocacy and Satisfaction of Key Contacts
Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success
Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time
Automate your communications using campaigns to send automation emails triggered by various goals
Help your team with company and industry best practices to shorten the learning and training time and create consistency across your engagements