Customer Success
Totango
Voice of the Customer SuccessBLOC helps you measure your customer sentiment using NPS® and make your organization more customer-centric.
Measure success for the customer and success for the business
Drive best in class customer loyalty
Maintain a high campaign response rate
Manage and reduce accounts at risk due to low NPS
Provide a great CSAT experience
Filter and analyze groups of users or accounts to stay ahead of behaviors and deliver success
Automatically triggered or manual workflows containing sets of tasks and actions, prompting Customer Success Managers to focus on the most meaningful activities right on time
Automate your communications using campaigns to send automation emails triggered by various goals
Help your team with company and industry best practices to shorten the learning and training time and create consistency across your engagements