Easily add or remove components as your needs evolve, creating tailored customer success programs that align with your objectives and delights your customers.
Whether you have a few dozen customers or thousands, Totango allows you to create a consistent experience across all customer segments, even as your customers’ needs evolve.
Streamline customer success operations and reduce manual effort. Automate tasks such as customer outreach, data collection, and reporting, freeing up your team to focus on high-value activities.
Integrate with other tools and systems, such as CRMs and marketing automation platforms. Leverage data from across your organization to make informed decisions and drive customer success.
Egnyte used Totango’s automation and personalization capabilities to improve their onboarding process, enabling them to significantly reduce manual work by 50%.
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SUCCESSBLOCS
Totango is built on SuccessBLOCs—a composable, modular feature that provides users with out-of-the-box customer success programs, scorecards, segments, and campaigns with built-in best practices. Tackle your most critical business priorities with a simple click, then add more SuccessBLOCs as your needs change and your business grows.
Transform your customer journey
Quickly create a journey that includes onboarding, adoption, expansion, and renewal strategies.
Customize to fit
Each SuccessBLOC includes pre-built and customizable workflows, messaging templates, and KPIs.
Scale up fast
Use templates to scale up fast, while also providing a custom approach that delights your customers.
Create a comprehensive view
Map out touchpoints with your product, support team, and marketing campaigns to visualize each stage of a program journey.
Discover opportunities
Identify areas where you can improve the customer experience, then drag and drop elements to make updates in real time.
Simplify every touchpoint
Collaborate across teams and continuously iterate to optimize each phase of the journey program.
SUCCESSPLAYS
With automatic task assignment and best practices at your fingertips, you can get a closer look at whether your team is on track to hit the target. Plus, streamline account information using forms, and gather customer insights quickly and intuitively.
Automated workflows
Automate key interactions with your customers using automated workflows.
Endless triggers
Trigger workflows based on specific events, such as a customer completing an action in your product.
Personalized engagement
Create personalized and automated communications such as surveys, SuccessBEATS, and email.
