Built-in best practices to help you scale

At the heart of Totango are SuccessBLOCs, pre-built customer success program templates embedded with industry best practices and expert knowledge. SuccessBLOCs help you quickly achieve your business goals and are easy to customize.

What’s included in a SuccessBLOC

Each SuccessBLOC is embedded with industry best practices so you can get started quickly and help customers achieve business outcomes faster.

Top customer success programs

Manage Onboarding Projects

Increase activation, conversion, and retention of your freemium customers.

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Drive product

Delight customers from day one with a smooth, efficient onboarding experience.

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Monitor customer health

Get instant visibility into customer signals and critical events to help you reduce churn.

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Detect risk

Personalize the product adoption experience to ensure use and unlock additional value.

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Manage contract renewals

Automate your renewal process to increase customer retention and growth.

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Engage customers

Easily identify customer expansion opportunities and efficiently manage the upsell process.

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Totango's SuccessBLOC programs are built to implement them quickly and customize them as needed, helping us standardize our process and playbooks to deliver a similar experience across our accounts.

Jeanne D.
Global Customer Success Marketing Manager, Schneider Electric

Take control of your customer portfolio

Totango Composable Customer Success software enables your business to drive predictable revenue growth through retention, renewal, and expansion by allowing you to compose, manage, and iterate your true product: your customer journey.
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