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SAN MATEO, CA--(Marketwired - March 02, 2015) - Nominations are now open for the 2nd Annual Customer Success Hero Awards for both individuals and teams. The Customer Success Hero Awards are industry awards that recognize individuals and teams who go above and beyond. They are given out to winners at the Customer Success Summit, which will take place March 23-24 in San Francisco.
As subscription and recurring revenue models become more prevalent, driving your customers to see business value from your products is an imperative. Surveys, scheduled check-ins and monitoring support tickets are outdated and ineffective for understanding the truth about customers' success health. Customer Success Heroes have done away with first-generation methods of "customer account management" and have established themselves as pioneers in smart, meaningful and authentic customer engagement strategies.
These individuals and teams are writing the new playbook for customer success. From creating successful customer teams from the ground up to increasing adoption throughout their organization, the Customer Success Heroes have gone above and beyond the call of duty to offer the most value to their customers and set new industry standards.
"Last year we were truly amazed by the stories highlighted in all the submissions we received," said Guy Nirpaz, Totango CEO. "This year we're hoping to recognize even more amazing, talented Customer Success professionals as well as the teams they are a part of. As this industry continues to grow I'm excited to see Customer Success professionals really spearheading a lot of the innovation that will take this profession to the next level."
To learn more nominate a team or an individual for a Customer Hero Award please visit http://www.customersuccessheroes.com/.
About the Customer Success Summit
The Customer Success Summit is the ultimate place to discuss all things customer success. Taking place in San Francisco on March 23-24, this event will brings together CEOs, industry analysts, venture capitalists, customer success executives and professionals from some of the world's best companies like: HP, Autodesk, New Relic, LinkedIn, Adobe, Bitly, Optimizely and more who all have one mission: exploring how to put the customer first. The event attracts professionals across all disciplines including: customer success, sales, marketing, operations, customer service, product development.
Totango is the leader in customer success and user engagement for cloud apps. The company helps SaaS vendors and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion. Totango monitors customer behavior and usage in applications -- along with critical relationship data from CRM, billing, and other systems -- to generate insights on customer health and engagement. The company's platform combines big data analytics with powerful segmentation and predictive tools to guide vendors in taking the right actions with each customer to create an active, engaged user base.