SAN MATEO, CA--(Marketwired - March 23, 2015) - Today over 1,000 executives and professionals from SaaS and subscription businesses gather at the third annual Customer Success Summit at the Westin St. Francis in San Francisco. Hundreds of participants will attend the summit via livestream.
Produced by Totango, the annual Customer Success Summit brings together professionals who all have one mission: exploring how to put the customer first. Attendees will include CEOs, industry analysts, venture capitalists, customer success executives as well as professionals from across sales, marketing, operations, customer service, product development, and finance.
The conference this year will focus on Customer Success: The Power of the Us, bringing together the collective learning of the community to drive innovation in the industry. Attendees will hear from thought-leaders as well as practitioners about lessons learned through their successes and failures. They'll also get a chance to participate in roundtables and small group discussions that will provide them with new ideas to implement when they return home.
40+ Breakout Sessions: Led by Customer Success practitioners who are innovating in the customer success space. These sessions cover practical best practices that can be adopted not just within the customer success team but also across every customer-facing group in the entire organization including sales, marketing, and customer service.
1000+ Attendees: The conference attracts attendees from across all SaaS and subscription businesses including companies such as HP, LinkedIn, Oracle, Cisco, Salesforce.com, Autodesk, and more.
Guy Nirpaz, CEO and Co-founder of Totango, the Summit's producer, said, "We're really excited to see this level of growth not only at the event but across the entire industry. We wanted to build an event that would bring together professionals who believe in putting their customer first. The participation at the conference this year shows just how necessary this type of exchange is."
Tune into the event:
Totango is the leader in customer success and user engagement for cloud apps. The company helps SaaS vendors and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion. Totango monitors customer behavior and usage in applications -- along with critical relationship data from CRM, billing, and other systems -- to generate insights on customer health and engagement. The company's platform combines big data analytics with powerful segmentation and predictive tools to guide vendors in taking the right actions with each customer to create an active, engaged user base.