Totango Announces The 2014 Customer Success Heroes

Media Inquiries: Contact Karen Budell, CMO

Media Inquiries: Contact Karen Budell, CMO

PALO ALTO, CA--(Marketwired - Mar 20, 2014) -  Winners were publicized today for the Customer Success Heroes Awards presented at the 2nd Annual Customer Success Summit, held yesterday in San Francisco. Four hundred of the industry's top Customer Success management professionals gathered during a reception to honor the recipients.

As subscription and recurring revenue models continue to become industry standards, making sure your customers find real value in your products is an imperative. Surveys and monitoring tickets are outdated and ineffective for understanding the truth about customers' success health. Customer Success Heroes have done away with first-generation methods of "customer account management" and have established themselves as pioneers in smart, meaningful and authentic customer engagement strategies.

These leaders are writing the new playbook for customer success. From creating successful customer teams from the ground up to launching customer training "universities," the Customer Success Heroes have gone above and beyond the call of duty to offer the most value to their customers and set new industry standards.

The 2014 Customer Success Heroes Include:

  • Ryan Engley - Director of Customer Success, Unbounce
  • Chris French - VP of Customer Success, Globoforce
  • Katie Gaston - Community and Operations Manager, Central Desktop
  • Denise Hulce - VP of Revenue, SendGrid
  • Anna Poorna - Product Support Engineer, Freshdesk
  • April Reed - Customer Success Operations Manager, Entelo

"This year we were truly amazed by the stories highlighted in all the submissions we received," said Guy Nirpaz, Totango CEO. "Selecting only a handful of winners was difficult, but our 2014 Customer Success Heroes stood out in their ability to drive customer loyalty and positively impact their businesses every day. Their dedication to placing their customers' needs first and innovative tactics to provide real value for their customers have resulted in near 100% customer satisfaction rates, an unheard of statistic for any department in business. Congratulations to all of the 2014 Customer Success Heroes!"

To learn more about the Customer Hero Awards and winners, please visit

About Totango
Totango is the leader in customer success and user engagement for cloud apps. The company helps SaaS vendors and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion. Totango monitors customer behavior and usage in applications -- along with critical relationship data from CRM, billing, and other systems -- to generate insights on customer health and engagement. The company's platform combines big data analytics with powerful segmentation and predictive tools to guide vendors in taking the right actions with each customer to create an active, engaged user base.

About the Customer Success Summit
The Customer Success Summit is the most important gathering of customer success professionals and experts in the world. Held each year in San Francisco and sponsored by Totango, the 2014 Customer Success Summit brings together CEOs, industry analysts, and customer success executives and professionals from some of the world's best companies including Evernote, Box, Zuora, American Giant, and Jobvite under one mission: exploring how to put the customer first.

To learn more about the 2014 Customer Success Summit, please visit