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SAN MATEO, CA--(Marketwired - March 24, 2015) - Winners for the 2nd Annual Customer Success Heroes Awards were presented yesterday at the 3rd Annual Customer Success Summit, taking place in San Francisco this week. Over 1000 conference attendees gathered during a reception on the first day of the event to honor and celebrate the recipients.
Customer Success continues to gain momentum as subscription and recurring revenue models become the industry norm. Companies that rely on recurring revenue must focus on ensuring that their customers find real value in their products in order to drive renewals and growth. The Awards celebrate the individuals and teams that have established themselves as pioneers with smart, meaningful and authentic customer engagement strategies.
The Customer Success Hero Awards recognize individuals that have gone above and beyond the call of duty to offer the most value to their customers and set new industry standards. This year we recognized both Customer Success Managers who prioritize their customers' needs and VPs of Customer Success who have built Customer Success teams from scratch.
The 2015 Customer Success Heroes are:
Eli Gladstone, Customer Success Manager and Advocacy Coach, Influitive
Emilia D'Anzica, Senior Director, Customer Success, WalkMe
Kevin Dubay, Senior Customer Success Consultant for Key Accounts, LinkedIn
Matt Harutun, Director of Customer Success, Kapta
Simon Thompson, SVP Customer Success, Improved Apps
The Customer Success Hero team awards recognize teams that are fun, creative, innovative and have a big impact on their customers' success. These teams go above and beyond, not just when it comes to their customers, but also when it comes to their team spirit.
"This is the second year that we've awarded Customer Success professionals with these industry awards. We are excited to be able to recognize really amazing people who are innovating in the space and making a real difference when it comes to driving success for their customers," said Guy Nirpaz, CEO and Co-Founder of Totango. "In addition we wanted to highlight great teams who are working together to make an impact and have a little fun while they are at it. Congratulations to all of the individuals and teams that were recognized with this year's awards!"
To learn more about the Customer Hero Awards and winners, please visit http://www.customersuccessheroes.com/.
About the Customer Success Summit
The Customer Success Summit is the ultimate place to discuss all things customer success. This two day event brings together CEOs, industry analysts, venture capitalists, customer success executives and professionals from some of the world's best companies such as HP, Autodesk, New Relic, LinkedIn, Adobe, Bitly, Optimizely and more who all have one mission: exploring how to put the customer first. The event attracts professionals across all disciplines including customer success, sales, marketing, operations, customer service, product development, and finance. For more information visit: www.customersuccesssummit.com.
Totango is the leader in customer success and user engagement for cloud apps. The company helps SaaS vendors and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion. Totango monitors customer behavior and usage in applications -- along with critical relationship data from CRM, billing, and other systems -- to generate insights on customer health and engagement. The company's platform combines big data analytics with powerful segmentation and predictive tools to guide vendors in taking the right actions with each customer to create an active, engaged user base.