PALO ALTO, CA--(Marketwired - Sep 3, 2014) - Totango, the #1 Customer Success Solution, today announced that Maksim Ovsyannikov has joined the Company as its Chief Product Officer. Ovsyannikov will be responsible for all areas of product management and product strategy. The appointment follows Totango's placement as #4 on Skyhigh Network's Top 10 Hottest Growing Cloud Apps of 2014, positioning the company as the leading customer success solution on the market.
"We are seeing a huge demand in the market for our Customer Success platform. The addition of Maksim to our team is a major step forward towards cementing our position as the technology and market leader in customer success solutions for SaaS and cloud businesses," said Guy Nirpaz, Chief Executive Officer of Totango. "With his experience spanning multiple successful technology startups and large enterprise software companies, Maksim will be instrumental to our future success in the market."
Ovsyannikov joins Totango with over 15 years of product leadership experience, most recently as the VP of Products at Zendesk, Rypple, Salesforce.com and SmartRecruiters and with a track record of building market leading products, and top talent product and design teams. Maksim holds degrees from Stanford University and from the Leavey School of Business at Santa Clara University.
"Customer success is a true cornerstone of every business and enabling customer success with technology is the next great area of innovation within enterprise software," said Ovsyannikov. "I am delighted to join Totango and help revolutionize how technology is used to transform customers into heroes for every SaaS and cloud business."
Totango is the leader in customer success and user engagement for cloud apps. The company helps SaaS vendors and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion. Totango monitors customer behavior and usage in applications -- along with critical relationship data from CRM, billing, and other systems -- to generate insights on customer health and engagement. The company's platform combines big data analytics with powerful segmentation and predictive tools to guide vendors in taking the right actions with each customer to create an active, engaged user base.