SAN MATEO, CA--(Marketwired - February 26, 2018) - Totango, the leader in Enterprise Customer Success solutions, announced closing a round of funding of $9 million to continue to scale the company to exponential growth. Customer Success has seen a huge increase in adoption over the past year, particularly at the enterprise level. Totango has been well positioned to capitalize on this opportunity. Participants in this new round include existing investors BGV, Canvas, Pitango, and Interwest, as well as a new investor Grayhawk Capital.
The company's focus on the Enterprise to Customer (E2C) strategy has changed the game in Customer Success. Now, everyone in the organization has the opportunity to participate in making customers successful. Totango added a roster of new enterprise clients in 2017, including Dimension Data, Citrix, and Computer Associates. The company has also added industry veterans to the management team to spearhead the enterprise expansion, including Jamie Bertasi, COO, Bill Hobbs, SVP of Sales, and Jill Rubin, Chief Marketing Officer.
Traditionally, organizations have been focused on the pre-sales process, mostly ignoring the post-sales stage and opportunities. Companies are now realizing the key to strong and sustainable growth is through smart customer engagement and increasing revenue from existing accounts, whether it's a small number of high value accounts or thousands of smaller accounts.
"This is an exciting time for Customer Success," said Guy Nirpaz, co-founder and CEO of Totango. "We continually strive to innovate in this field and build around best practices to facilitate adoption and maximum impact for our customers and their customers' success. Companies recognize that it's in their best interest to focus on taking care of their existing customers to drive the business forward. In this hyper-competitive environment, a well thought out customer success strategy brings real and sustained competitive advantage."
The company is aggressively innovating in keeping with its first-to-market track record. 2018 is continuing that trend. Many of the new enhancements will be announced at their annual industry Customer Success Summit in San Francisco, March 5-6.
Totango is a leading enterprise customer success solution that enables companies to align around their customers to increase loyalty and customer lifetime value. Our solution connects all customer information so companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion and referrals.